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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,053
This company responds to reviews on average within 5 days

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1,450 reviews

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Montana
1 review
0 helpful votes
Follow HOWARD W.
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Quick service
December 11, 2023

Would be good to be able to select all the sizing such as distance at nose, width, etc. etc so you don't have to keep selecting each set you like then going over to see if the prescription details fit.

Date of experience: December 10, 2023
Canada
2 reviews
2 helpful votes
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The website is easy, the "try on" function is a snap to use and ordering was smooth. An agent emailed me before confirming my order to check that I had ordered the correct glasses… in otherwise they gently tried to help me out of making a mistake with the dimensions. Which I appreciated.
They made alternate suggestions which I followed, and my glasses arrived within DAYS. Literally 2 days from confirming the order. I bought 2 pairs on their BOGO promo, and they both arrived with their own hard case. The other online sites I've ordered from take weeks to deliver, ship in from the US, and do not provide a hard case. I'm sold on iLookGlasses. Definitely! And they're CANADIAN!

Date of experience: December 10, 2023
Canada
1 review
0 helpful votes
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Ordered from two other sites and this is the best. Personalized phone call to confirm order and yes an actual human was on the phone. The price and discounts can't be beat anywhere else for online ordering.

Now the best part is that the lenses are ground accurately and without any flaws.
My vision is now comfortable without any eye strain or headaches.

Sending all my friends here and educating them on saving money. Bought my first pair of glasses here in 2018 and they lasted till 2023. Still have them as a spare pair in my glove box.

Date of experience: December 7, 2023
Canada
1 review
0 helpful votes
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Better to navigate than the clearly site. Not to happy. I ordered bifold glasses which I paid for and got 1 pair of normal glasses and the other pair were reading glasses. Not sure what happened.

Date of experience: December 7, 2023
Canada
2 reviews
0 helpful votes
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Great customer service
December 5, 2023
Updated review

Great customer service, fast shipping, good products and definitely much cheaper than many others.

Date of experience: December 5, 2023

Great service
January 11, 2023
Previous review

Great overall experience - 10/10 customer service!

Date of experience: January 11, 2023
Canada
1 review
0 helpful votes
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Since I've shopped here before they had all my information to make my next purchase easy. Very cost effective. They have a good selection to choose from. Received in the mail within the same week..

Date of experience: December 2, 2023
Canada
1 review
0 helpful votes
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Terrible experience and now I have to return my glasses

Date of experience: December 1, 2023
Canada
1 review
0 helpful votes
Follow Lorraine X.
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Happy with my purchase
December 1, 2023

A lot of good choices hard to choose just one or two when you have more favorites

Date of experience: November 30, 2023
Canada
1 review
0 helpful votes
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Great service and quality products
November 29, 2023

Long time user,always satisfied with the product and service

Date of experience: November 29, 2023
Canada
1 review
0 helpful votes
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Generally pleased. Virtual mirror image could be larger. Colour of frames not always correct or visible. Larger, higher resolution images of the glasses would be helpful.

Date of experience: November 29, 2023
Canada
1 review
0 helpful votes
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First times glasses
November 28, 2023

Very fast and affordable, it's my first time wearing glass so I am not able to compare quality but what a great deal and the frames are great.

Date of experience: November 28, 2023
Canada
1 review
0 helpful votes
Follow Glena, R.
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Great glasses for the price
November 26, 2023
Updated review

Good selection easy to order as a representative from iLook would ask to verify my sizing and choices

Date of experience: November 26, 2023

Too many choices, hard to choose
November 25, 2023
Previous review

Too many choices, hard to choose

Date of experience: November 25, 2023
Canada
1 review
0 helpful votes
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Prescription perfect and good price
November 24, 2023

Helpful and easy. On time good pricing. Prescription ok

Date of experience: November 24, 2023
Canada
1 review
0 helpful votes
Follow TATJANA E.
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Great service, product and price
November 22, 2023

Great customer service. Great glasses. I got 2 pairs for a great price. I like having variety. Thanks

Date of experience: November 22, 2023
Canada
1 review
0 helpful votes
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GOOD
November 21, 2023

Good customer service. The only thing I can complain about is the fact that they didn't have what I wanted in stock. I had to choose three time because my second choice was also out of stock. No big deal, I'm still satisfied with the end result.

Date of experience: November 20, 2023
Canada
1 review
0 helpful votes
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All good
November 21, 2023

All good all good all good all good all good all good all good all good

Date of experience: November 20, 2023
Canada
2 reviews
0 helpful votes
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New glasses
November 20, 2023

Always get it right. Has been my go to for glasses for a long time. Great job

Date of experience: November 19, 2023
Canada
1 review
1 helpful vote
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Pretty great specs
November 19, 2023

I loved the customer service...though there is Distance. Thank you for sending emails to double check things. First time progressives and am getting used to them and hasn't taken that long. I thought that they sat a bit high but finding that they allow my eyes to adjust. Thank you.

Date of experience: November 19, 2023
Canada
2 reviews
1 helpful vote
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Easy Affordable Shopping
November 19, 2023

It's so easy, pick the style, size and materials of glasses you like and use the "try on" feature.
You can screenshot the ones you like, and look them over to choose the ones you like best.
If you've ordered from them before they will email you to make sure your prescription is right if it has changed from your last order, also if you have changed the size of glasses.
They are very thorough to make sure you are choosing the right glasses.
Delivery is also very quick.

Date of experience: November 19, 2023
Canada
1 review
0 helpful votes
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Love my glasses
November 18, 2023

I couldn't be any happier with my new glasses. I bought progressives and computer glasses and I am more than satisfied. The fit, the quality, everything about them is great. I will definitely be ordering again in the future

Date of experience: November 18, 2023