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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,052
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
0 helpful votes
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Two pairs for the kid
June 30, 2024

My kid got his first pair of transitions and a normal pair for back up. He loves them both. Will def be ordering again for the rest of the family

Date of experience: June 20, 2024
Canada
2 reviews
0 helpful votes
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Love my glasses
June 30, 2024
Updated review

My glasses fit really well, they are perfect. Before they shipped them the company call to clarify my PD and thank God they did, because they were prefect. Thank you ilookglasses I will definitely order from you guys again.

Very happy

Date of experience: June 20, 2024

Website is user friendly
June 3, 2024
Previous review

Website is user friendly. Can't wait to get my glasses.

Date of experience: May 23, 2024
Canada
1 review
0 helpful votes
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Great customer service
June 30, 2024
Updated review

I had an issue entering my prescription, the support staff messaged me right away to confirm, then worked with me as I verified my info with my eye dr. They were very prompt when answering questions I had, and had my order corrected, filled and delivered in no time.

Date of experience: June 20, 2024

Great, easy!
March 31, 2023
Previous review

Great, easy!

Date of experience: March 31, 2023
Canada
1 review
0 helpful votes
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Good Value
June 30, 2024

Very happy with my glasses. Been purchasing from iLook for years. Because they are a good value, you can easily justify multiple pairs more often.

Date of experience: June 20, 2024
Canada
2 reviews
0 helpful votes
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Value for money spent
June 30, 2024

Very fast service at a price that is a lot less than regular optometrist services.

Date of experience: June 20, 2024
Canada
1 review
0 helpful votes
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One par was good the other one has bad temples arms. They are made of a different plastic, mate, and the shape is wrong and unconfortable to wear. I try to workaround by heating but the plastic which is used will come back to the wrong shape in few days. It does not retain the shape I made during heating. The shape is pointed outside instead inside and thus is very unconfortable for the ears.
The good pair has normal shape temples, confortable, made of good glossy plastic.

Andrei, Toronto

Date of experience: June 20, 2024
Zoey D. iLookGlasses Rep
over a year old

Thank you for reaching out.
We apologize for the inconvenience.
If you want, We offer a one-year warranty against manufacturer defects on frames and lenses.
We will give you a phone call so that we can talk more about your order.

Canada
1 review
0 helpful votes
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Excellent service
June 30, 2024

Quick and easy. Within an hour of the order they called to confirm the prescription because they thought it was unusual. I am very pleased with the service and glasses. Would absolutey order again from them!

Date of experience: June 19, 2024
Canada
1 review
0 helpful votes
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The Help I received when I ordered
June 29, 2024
Updated review

Thank you for the help i received while i was trying to find the frames

Date of experience: June 19, 2024

Thank you for all the help..
October 21, 2023
Previous review

Thank you for all the help. And Patience. You were great

Date of experience: October 21, 2023
Canada
2 reviews
0 helpful votes
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Website was easy to use. Wonderful price. Glasses are excellent quality.

Date of experience: June 16, 2024
Canada
1 review
0 helpful votes
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Mistake
June 25, 2024
Updated review

This was my second order; the first was perfect! However, even though I filed a prescription with iLookGlasses, I received glasses with plain lenses, which are no good to me at all. My second order was to add some frame colours and I only discovered the problem last week because I had not needed those colours until then. My first order was fantastic which is why I reordered.

Date of experience: June 15, 2024

Easy and great choices
April 5, 2024
Previous review

Easy and great choices.

Date of experience: March 26, 2024
Canada
1 review
0 helpful votes
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Service rapide
June 25, 2024
Updated review

Je suis très satisfait du service et des produits. J'ai déjà recommandé à plusieurs amis!

Date of experience: June 15, 2024

Very good very good
April 27, 2023
Previous review

Very good very good

Date of experience: April 27, 2023
Canada
1 review
0 helpful votes
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I love order glasses from ilookglasses glasses and customer service excellent delivery with in a week to Ontario.

Date of experience: June 13, 2024
Canada
1 review
0 helpful votes
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The glasses are great
June 22, 2024

I appreciated the double check phone call to make sure the fit was correct because I'd chosen two different frame sizes by accident. Great service!

Date of experience: June 12, 2024
Canada
1 review
0 helpful votes
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Ilook glass s
June 20, 2024

Pleased with the service shipping was fast price was great, I only wish I could've got amber colored lenses on my basic prescription. I am not a fan of grey tint. Aside from that I'm a happy camper

Date of experience: June 10, 2024
Canada
1 review
0 helpful votes
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Great product, very fast service.
June 17, 2024
Updated review

Love my glasses, love the price! Shipping was amazing fast. Glasses are awesome!

Date of experience: June 7, 2024

Too many overlays/pop ups
April 24, 2024
Previous review

Too many overlays/pop ups. Makes irdering on phine impossible.

Date of experience: April 14, 2024
Canada
1 review
0 helpful votes
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Great
June 17, 2024

The web site was easy to use and ordered 2 pairs for the price if one and love the free item i received will order again

Date of experience: June 7, 2024
Canada
1 review
0 helpful votes
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Great experience
June 16, 2024

Easy to navigate the site, great customers service and fast delivery. Mae answered to my questions, also she gave me some professional advice. Thank you!

Date of experience: June 5, 2024
Canada
1 review
0 helpful votes
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Good service, quick delivery
June 15, 2024
Updated review

Chat was very helpful,ensured that prescription was correct, overall a good experience

Date of experience: June 5, 2024

Went as expected, I especially like the easy way to confirm prescription, will purchase again

Date of experience: October 2, 2023
New York
1 review
0 helpful votes
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Exchange/return impossible.
June 15, 2024

Very bad experience. Glasses not fit correctly, Tried to contact customer support without success.
Once I had been promised that someone will call next day to proceed with return, Never received the call. No one ever call or send at least email.

Date of experience: June 5, 2024
Canada
1 review
0 helpful votes
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Excellent
June 14, 2024
Updated review

Painless, ordered, they confirmed the prescription, very easy.

Date of experience: June 4, 2024

I'll let u know when my order arrives
April 20, 2024
Previous review

I'll let u know when my order arrives

Date of experience: April 10, 2024