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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
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The prescription on both lenses were confirmed by optometrist as correct … however, the nearsightedness~farsightedness transition between the R and L lenses are misaligned by 3-4mm. Having prior positive experience I ignored negative reviews and assumed most people like myself tend to comment when motivated by a poor experience. Lesson learned.
I send two Alexa Frames for Lensabl to change the glass to my prescription and they are perfectly done! This time I send another smart glasses for the same purpose, well, this one is poorly replaced. It took longer than the first two for replacement, and the prescription lenses does not fit snuggly into the frame. Two plus weeks now since I got them back. The prescription lenses are falling out of the frame. You see space between the lenses and rim of the frame. I am not impress with the work performed!
You forgot to send the glasses bag when you sent the box with the label. Thankfully, we still had one cloth bag left over from a previous lens replacement.
I've ordered several lenses from you all. One pair was pretty off but you allowed me to send them back and made it right. Another pair wasn't perfect but it wasn't worth the hassle of sending back. I am now replacing those lenses. Keep giving good product and good service and I'll keep coming back! (Better yet, make sure quality is your number one and no one would send anything back!)
I sent in my own frames and they forgot the anti-glare on the first order. I sent them back and they fixed them. Now they are perfect. I love that I can get progressives for a reasonable price.
Bougth your lenses in Goodr frames and they turned out good. Communication was professional and prompy and our expectations were managed properly. I will work with you again. Please send promotions and sales.
I bought a pair of ($$$) sunglasses on a trip to NYC over 15 years ago, when I still had 20/20 vision. I was just about to donate them as I can't see out of them safely, until I found Lensabl! They replaced the lens and now I feel fashionable (again)!
I've recommended Lensabl to handfuls of folks. I love that I can find frames anywhere, or simply update my old faves; and Lensabl makes the process easy by providing the mailing package, if desired. I recently put new lenses in my Ray-Ban Clubmaster sunglasses, and they did a great job matching the original tint.
I did not purchase the premium coating and the lenses scratched easily and were smudged constantly. Very low quality material. I am ordering again for my new Smart Glasses with upgraded AR Coating, so I am counting on these lenses to be higher quality.
Ordered prescription glasses with Goodr frames and they cleared were not made correctly. The lenses have a fishbowl feel and give me a headache each time I try to wear them. Wish I had purchased through an in-person business rather than choosing an online company. Lesson learned.
I only have good things to say about this company. Any questions asked a quick reply answers them. Once I uploaded my pmt information and prescription a mailing package from them was promptly to sent to me. I placed my frames in the package and sent them to Lensabl. I got my glasses back in about a week and a half. I am very satisfied with my glasses. I have already recommended Lensabl to others and will use them for myself again.
I ordered contacts and received them 6 days later, however they were the wrong prescription. The only way to contact Lensabl is via email. So far my issue is not resolved. Horrible customer service. Will never order again. One star because 0 isn't an option.
My first time working with Lensabl was great. This second time around - while they were accommodating when they sent glasses with inaccurate PD and SEG, the second time around, when my optometrist said they had the PD incorrect, there is nothing Lensable was able to do for me and they are nonrefundable. Big mistake on my part to work with them. I've since learned I can take Goodr frames to my local shop at my optometrist and they will make lenses for them. So I will be doing that in the future. Or going with Warby Parker.
Ordered a pair for hiking the CT. I can no longer hike without prescription sunglasses. These were lightweight, nonslip and feel great on my face. Unfortunately, I dropped them in the first week and scratched the lenses which made them annoying to wear. Ordering a second pair and added the scratch protection this time.
I was nervous to order glasses online, but my sunglasses with progressive lenses were perfect. The process of getting my pupillary distance was easy, and I love my new sunglasses!
Super difficult to give you the measurements or log in! Why did you not ask me for the measurements when I placed the order. Then after placing the order I cannot log back in? No way to register? No way to get back to the order to put the measurements in? Wow It seemed easier the first time I ordered. Now it has gotten worse.
I've used regular Goodr sunglasses for running for a while, so I was thrilled to find that they can be ordered with prescription lenses. They don't slip or bounce, and the frames are lightweight and durable.
As I'm writing this I'm still waiting for my glasses to be delivered back to Lensabl. Because my order was not correct. I ordered the lenses on August 26. It took almost 4 weeks for the shipping box to arrive. Then I received the glasses on October 12th. The glasses didn't have the level 1 Grey gradient tint. Lensabl immediately sent me a shipping label. I immediately shipped the glasses back to Lensabl. It is now October 25th and the glasses still haven't arrived back with Lensabl to be corrected. On the redo order it stated that the glasses need to be as dark as possible. That is not the tint that I ordered. I enclosed a note stating that the glasses need a Level 1 Grey Gradient Tint. I am hoping that the redo doesn't get improperly done. This is the 3rd pair of replacement lenses that I have ordered from Lensabl. The first 2 pair exceeded my expectations. They were done correctly and arrived quickly. I would like to continue to be a Lensabl customer. I'm hoping that this is just them having a bad day and not the normal.
I have used lensabl multiple times and have always had a great experience. They have many different options of lenses to choose from and always come back high quality.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!
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