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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I ordered new prescription progressive lenses to replace in my sunglasses when my prescription changed. Sent them to Lensabl and got them back. Easy process.
Hi, Leslie!
Thank you for sharing your experience with Lensabl! We're pleased to hear that the process of replacing your prescription lenses in your sunglasses was easy and convenient for you. If you ever have more eyewear needs or questions in the future, feel free to reach out. We're here to help!
Positive and faster turnaround this time. My glasses are perfect
Hi, Melissa!
We're delighted to hear that your experience with Lensabl this time was positive and that you're happy with your glasses! If you ever need any further assistance or have more eyewear needs in the future, please don't hesitate to reach out. We're here to help!
I used lensdirect to replace some lenses and they took forever, screwed them up and customer service was terrible. Had to send them back and it took even longer for them to fix them. So I tried Lensable and they were 100% better. Had them back before I knew it. Glasses were packed much better than lensdirect and they gave me a much nicer case. Lensable is the one to use!
Hi, Thomas!
We're thrilled to hear that you had a great experience with Lensabl and that we were able to provide you with fast and quality service. Thank you for choosing us, and we appreciate your positive feedback. If you ever have any more eyewear needs in the future, please feel free to reach out. We're here to help!
I had my own frames, sent them in with a prepaid over night label and have them overnighted back to me within 8 days. Phenomenal!
Hi, Serena!
Thank you for your review! We're delighted to hear that you had a fast and accurate experience with Lensabl. If you ever need any further eyewear services or have questions, please feel free to reach out. Your satisfaction is our priority.
Unfortunately they were major delays in completing my order, even after I provided the PD information requested. Your web page was showing a false status of my order, it does not correlate to the stage my order was. I had to make multiple calls to find out the status. There was no communication from Lensabl unless I called or do live chat. My lenses came back much darker than expected, I chose medium and they arrived very dark.
Hi, Elias!
We're sorry to hear about the delays and issues you experienced with your order, as well as the unexpected darkness of your lenses. This does not meet our usual standards of service, and we apologize for any inconvenience this may have caused. Your feedback is important to us, and we will work to improve our communication and order tracking processes.
If you have any further concerns or would like to discuss the darkness of your lenses, please feel free to reach out to our customer support team at Email: [email protected] or Phone: 1-800-984-536. We appreciate your patience and hope to provide a better experience for you in the future. Thank you for giving Lensabl a try, and we're here to assist you with any further assistance you may need.
Lensable did a great job replacing my lenses on my sunglasses. The color and fit are perfect!
Hi, Jennifer!
Thank you for sharing your positive experience with Lensabl! We're delighted to hear that you're satisfied with the lens replacement for your sunglasses. If you ever have more eyewear needs in the future, please don't hesitate to reach out to us. We're here to provide quality service and products to our valued customers. Enjoy your sunglasses!
Good results. Extremely slow. If you need it quick, don't use this method. Otherwise, glasses are fine. Cost is reasonable.
Hi, Barry!
Thank you for your review and feedback. We're pleased to hear that you're satisfied with the final product and find the cost reasonable. We understand that the turnaround time may not have met your expectations, and we apologize for any inconvenience that may have caused. We continually work to improve our processes and appreciate your input. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. Your satisfaction is important to us, and we'll do our best to assist you in the future.
My first time ordering lens online. It is easier than I imagined. Place a credit card under the nose for the measurement is easy and painless. Will recommend Lensabl to my friends and order again in the future.
Hi, Chi!
We're delighted to hear that your first experience ordering lenses online with Lensabl was a positive one! Thank you for your recommendation, and we look forward to serving you again in the future. If you ever have any questions or need assistance with your eyewear needs, don't hesitate to reach out. We're here to help!
Their quality control is seriously lacking as they sent me someone else's glasses. I've been waiting a month for my glasses and they still can't locate them - but they have not refunded me the lens charge and the charge for the frames that they lost and they are not even responding to me anymore. If they have such poor quality control re tracking glasses, I have no faith that my prescription will actually be correct either.
Hi, Kathryn!
We're truly sorry to hear about the issues you've encountered with your order. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience you've experienced.
To address this matter and resolve it as quickly as possible, we recommend reaching out to our customer support team via email at [email protected] or by phone at 1-800-984-5367. Please provide them with all the necessary details, including your order number, so they can investigate and assist you in locating your glasses, issuing a refund, or ensuring that you receive the correct prescription.
Customer satisfaction is of utmost importance to us, and we will work diligently to resolve this situation to your satisfaction. Thank you for bringing this matter to our attention, and we appreciate your patience as we work to address it.
Had a great experience, lensabl provided a great product and received on time
Hi, Paul!
Thank you for sharing your positive experience with Lensabl! We're delighted to hear that you received great lenses on time. If you ever need our services again in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you again.
Everything happened on-time. The problem is, one of the lenses Lensabl supplied does not actually fit into the eyeglasses frame. It protrudes on one side, and keeps popping out of the frame. I rank that as a FAILURE.
Hi, Les!
We're truly sorry to hear about the issue you encountered with the fit of your lenses in your eyeglass frame. This is not the level of quality we aim to provide, and we understand your frustration. We appreciate your feedback and take this matter seriously.
Our team is committed to resolving this issue for you as quickly as possible. Please reach out to our customer support team at [email protected] or call us at 1-800-984-5367 so that we can assist you in getting this matter resolved to your satisfaction.
We apologize for any inconvenience this has caused you and thank you for bringing this to our attention. Your feedback helps us improve our services, and we are dedicated to making this right for you.
Very easy process to send in one's own frames for new lenses. The quality of the new lenses is very good. I love this service because I love wearing different glasses to fit my mood.
Hi, Katherine!
Thank you for sharing your experience with us! We're delighted to hear that you found our process easy and that you're enjoying the quality of your new lenses. We understand that having different glasses to match your mood is important, and we're here to make that as convenient as possible. If you ever need new lenses or have any questions in the future, don't hesitate to reach out. Your satisfaction is our priority!
After being quoted a half price rate by my local optometrist office for replacement lenses following cataract surgery, I decided to explore other resources including online businesses. The price was $100 less from Lensabl and the turnaround time was about 3 weeks and they are exactly as I'd hoped. Couldn't be happier!
Hi, Bradley!
We're thrilled to hear that you had a positive experience with Lensabl and that we were able to provide you with the replacement lenses you needed after your cataract surgery. Saving money and receiving the quality you desire is important, and we're glad we could meet your expectations. If you ever require any more lens replacements or have further eyewear needs, please don't hesitate to reach out. Your satisfaction is our priority!
I liked my old frames from years ago but they were falling apart so I bought the exact frames on ebay. I went to LensCrafters and the price I was quoted was ridiculous for them to put some new lenses in for me. I thought that there had to be a better way so I said no thanks and did some research and found Lensabl. I don't know how they got my measurements from some pictures I uploaded but my glasses and prescription (with progressives and transitions) are perfect. I will be using them again.
Hi, Birdie!
We're delighted to hear that you had a great experience with Lensabl and that we could provide you with the perfect lenses for your frames at a much more reasonable price. Saving money without compromising on quality is important, and we're proud to offer that value to our customers. If you ever have any more eyewear needs or require further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Other than taking a bit longer than hoped, quality was great.
Hi, Michael!
Thank you for choosing Lensabl and for your understanding regarding the delivery time. We're delighted to hear that you're satisfied with the quality of the lenses. If you ever have any questions or need assistance in the future, please feel free to reach out. We're here to help!
They advertise a quick turn around time, but this has not happened. I am still waiting for my glasses a month after ordering them.
Hi, Stinab!
We apologize for the delay you've experienced with your order. We understand that timely delivery is crucial, and we're sorry for any inconvenience this has caused. Our team is continuously working to improve our turnaround times, and we appreciate your patience during this process. If you have any specific concerns or would like to check the status of your order, please don't hesitate to reach out to our customer support team. We'll do our best to assist you and provide you with the information you need. Thank you for your feedback.
This is my second time ordering replacement lenses from Lensabl. I had dropped my glasses on pavement and scratched the lenses but the frames (previously purchased at a in person store) were still in great condition, and I really liked them. The process was easy and my lenses are perfect! My first experience was about 3 years ago, and due to a similar situation and the experience was just as good. I highly recommend Lensabl. Apparently, I am tough on lenses… so I'm sure I will be back.
Hi, Julie!
We appreciate your continued trust in Lensabl for your lens replacement needs. It's great to hear that you've had positive experiences with us, and we're here whenever you need new lenses in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for your recommendation!
I find no difference in price when I went to put order via local shops in walmart, pc penny, my eye dr etc. Why?
Hi, Majid!
We apologize if you didn't find a significant price difference when comparing Lensabl to local eyewear shops. Our pricing may vary depending on your specific prescription and lens options. We strive to provide competitive prices while offering the convenience of ordering online and the flexibility to use your own frames.
If you have any concerns or questions about our pricing or services, please feel free to reach out to our customer support team. We're here to assist you and provide the best value for your eyewear needs. Thank you for considering Lensabl for your eyewear replacement!
Had a 40+ year old pair of Converse sports glasses. Think Abdul-Jabbar. They had clear prescription lenses. My vision over the past 40 years has improved to not needing prescription anymore. I sent Lensabl the frames, picked the darkest shade lens and voila, they returned a perfectly fitted lens that I now wear quite stylishly for pickleball. Rebirth to old frames. Outstanding craftsmanship!
Hi, Jack!
We're thrilled to hear that Lensabl could bring new life to your vintage Converse sports frames! It's fantastic that you're now enjoying stylish, non-prescription lenses for pickleball. We appreciate your trust in our services, and we're here to assist you with any future eyewear needs you may have. Thank you for choosing Lensabl!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Shaula!
We're glad to hear that you found our service easy to use, and we appreciate your choice to trust us with your frames. If you have any more frames or eyewear needs in the future, don't hesitate to return. Thank you for choosing Lensabl!