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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
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Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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My favorite frames were discontinued, but I found Lensabl. The process was so easy and now I am wearing my favorite frames again - and I can SEE!
The site never updated me on the progress, but the glasses came out great.
Hi, dAngelo!
Thank you for your feedback! We're glad to hear that your glasses turned out great. We apologize for any lack of communication regarding the progress. We'll strive to improve our communication process to provide a better overall experience for our customers. If you have any more eyewear needs or questions in the future, please don't hesitate to reach out. We appreciate your business!
Hi, Julio!
Thank you for sharing your positive experience with Lensabl! We're delighted to hear that you had a good experience, and we appreciate your patience. If you have any more eyewear needs in the future, we'll be here to assist you. Feel free to reach out if you have any questions or require further assistance. Your satisfaction is important to us, and we look forward to serving you again soon!
$177 for lens replacement and prescription doesn't seem right. Waste of money.
Hi, Kim!
We're sorry to hear that you experienced a delay in your order and are not satisfied with the prescription. Customer satisfaction is important to us, and we apologize for any inconvenience. If you believe there's an issue with your prescription, we recommend reaching out to our customer support team at [email protected] or calling us at 1-800-984-5367. They can assist you with any concerns or questions you may have. We appreciate your feedback and the opportunity to address your concerns.
I didn't like the lens finish. Compared to my other glasses, the border was not well-finished.
Hi, Lucas!
We're sorry to hear that you were disappointed with the lens finish of your glasses. Your satisfaction is important to us, and we would like to address your concerns. Please don't hesitate to reach out to us at [email protected] or call us at 1-800-984-5367. Our customer support team will be happy to assist you with any issues or questions you may have regarding your glasses. Thank you for bringing this to our attention, and we look forward to assisting you further.
I have a sports goggle Rx lens insert that may be challenging to replace the lens. But Lensabl pulled through and changed it for me though it took a bit more time than a regular eyeglasses.
Hi, Cyril!
Thank you for sharing your experience with us! We're delighted to hear that Lensabl was able to replace the lens in your sports goggle Rx insert. Your feedback is greatly appreciated, and we're here to provide you with quality service whenever you need it. If you have any more eyewear needs in the future, please don't hesitate to reach out. We're here to help!
I felt mislead by the expected dates. I reached out on more than 1 occasion and was never given definitive information. And then miraculously the item arrived.
Hi, David!
We apologize for any inconvenience you experienced regarding the turnaround time for your order. Your feedback is valuable to us, and we'll take it into consideration to improve our communication and service. We aim to provide our customers with accurate information and a seamless experience, and we're sorry to hear that we fell short in this instance.
If you have any more feedback or if there's anything else we can assist you with in the future, please feel free to reach out. We appreciate your business and hope to have the opportunity to serve you better next time. Thank you for choosing Lensabl!
I had a wonderful experience. The service was quick and the products had quality. I'll definitely use lensabl again.
Hi, Daniel!
We're thrilled to hear that you had a wonderful experience with Lensabl and that you found our service to be quick and of high quality. Your satisfaction is important to us, and we appreciate your positive feedback. We look forward to serving you again in the future. If you ever have any questions or need assistance, don't hesitate to reach out. Thank you for choosing Lensabl!
I put the correct shipping address on your form, but somehow my pack was addressed to my neighbor 4 doors down. I was lucky to have been able to retrieve it. Please fix you order/shipping label system!
Hi, Benjamin!
We apologize for the shipping address error you experienced. Your feedback is important to us, and we'll be sure to investigate this issue to prevent it from happening in the future. If you have any further concerns or need assistance, please feel free to reach out to our customer support team. We appreciate your understanding and business.
The lens replacement sent back to me were not even close to my prescription. I have sent a e-mail about this issue and have yet to receive a response. This has taken much more time than I expected and then to get the wrong prescription back has been very disappointing.
Hi, Ruben!
I'm sorry to hear about the issues you've encountered with your lens replacement order, including the incorrect prescription and the lack of a response to your email. This does sound frustrating, and I understand your disappointment.
I recommend reaching out our customer support again, either through Email: [email protected] or Phone: 1-800-984-5367, to ensure we address the issue promptly and provide you with a resolution. We should be able to assist you in rectifying the situation and ensuring you receive the correct prescription lenses.
I hope your issue gets resolved satisfactorily, and you can enjoy your eyeglasses as intended. If you have any further questions or concerns, please don't hesitate to reach out to Lensabl's customer support team.
This is exactly what I've been looking for for years. And boy did you guys deliver. Thanks a million:)
Regards,
Happy Eyes
Hi, Adriana!
You're very welcome, Happy Eyes! I'm delighted to hear that Lensabl was able to provide you with what you've been searching for. If you have any further needs or questions in the future, don't hesitate to reach out. Enjoy your new lenses, and have a great day!
Hi, Jodi!
We're delighted to hear that you loved your lenses and that your prescription was perfect! Thank you for choosing Lensabl to keep your frames and for sharing your positive experience with us. If you ever need any assistance in the future, please don't hesitate to reach out. Enjoy your clear vision!
Took almost a month from beginning to end to get replacement lenses on a pair of frames I had. 10 days to receive a box to ship it to them. Another 10 days for them to put lens in it. Luckily I had paid extra to get express shipping. So about a week with shipping to there and here.
Hi, Gavin!
Thank you for sharing your experience with us. We appreciate your feedback, and we're glad to hear that our customer service was quick to address the turnaround time. We understand that prompt service is important, and we're continuously working to improve our processes. If you have any more feedback or need assistance in the future, please feel free to reach out. We're here to help, and we hope your replacement lenses serve you well!
Glasses are good quality. Delivery took longer than expected and didn't receive the glasses when I wanted it. But I'm still happy with them
Hi, Vinny!
Thank you for sharing your feedback! We're glad to hear that you're happy with the quality of your glasses. We understand that delivery times can sometimes be a bit longer than expected, and we appreciate your understanding. If you ever have any further questions or need assistance in the future, please feel free to reach out. We're here to help with all your eyewear needs!
To provide a brief overview, my initial order was dispatched to Lensabl on July 26th. Unfortunately, my glasses were damaged (due to lens not being the correct shape) upon arrival, forcing me to return them promptly on August 11th. Since then, I've reached out to twice, seeking updates on the status of my order, first on August 29th and again on August 31st. On both occasions, I was informed that an update would be provided as soon as the lab had one. It's now September 5th, and I'm still left in the dark regarding the whereabouts of my glasses.
This situation is incredibly frustrating, especially as I rely on my glasses to be productive at work. It's crucial to understand that this level of service is entirely unacceptable, and I cannot idly stand by while feeling taken advantage of.
I kindly request that Lensabl expedite the resolution of this matter and provide me with a clear timeline for when I can expect to receive my glasses. Their prompt attention to this issue is greatly appreciated.
Hi, Hutch!
We sincerely apologize for the inconvenience and frustration you've experienced with your order. Your feedback is important, and we understand the urgency of the situation, especially when glasses are crucial for work.
We're committed to resolving this matter promptly and providing you with a clear timeline for when you can expect to receive your glasses. Our team is actively looking into the issue, and we will work diligently to expedite the resolution.
Please expect a direct update from our customer support team shortly. Your satisfaction is our priority, and we appreciate your patience as we work to make this right for you.
If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected] or call us at 1-800-984-5367. Thank you for bringing this to our attention, and we're committed to ensuring a better experience for you moving forward.
Overall wonderful experience! I'm so happy with my glasses.
Hi, Kimberly!
We're thrilled to hear that you had a wonderful experience and are happy with your glasses! Your satisfaction is important to us, and we appreciate your positive feedback. If you ever need assistance in the future or have any questions, please feel free to reach out. Enjoy your new glasses, and thank you for choosing Lensabl!
I love being held for ransom, when I simply want to leave a star rating
Hi, Brion!
We apologize for any inconvenience you've experienced while trying to leave a star rating. Your feedback is important to us, and we want to make sure you can provide your rating without any hassles. If you have any specific concerns or if there's anything we can assist you with, please don't hesitate to let us know. We're here to help, and we appreciate your feedback.
After receiving my glasses back, with the new lens prescription, I experienced that object near me looked double. I cannot imagine why that would be since my lens prescription is for single vision (correcting things in distances only). Secondly, I found that night vision wasn't as clear as it should now be. I have called Lensabl regarding my concerns and they are currently following up.
Hi, Steven!
Thank you for sharing your experience. It's great to hear that you've reached out to Lensabl about your concerns regarding the new lenses. They should be able to assist you in ensuring that your prescription is correct and that the lenses meet your visual needs. If you have any more questions or require further assistance, please feel free to reach out. Your satisfaction is important, and Lensabl is there to help you.
Hi, Kyle!
I'm glad to hear that Lensabl provided you with great work on your prescription lenses for your shades! If you have any more eyewear needs or questions in the future, feel free to reach out to them. Your feedback is appreciated!
Requests for change in order was done less than 24hrs. Staff was keen on ensuring that I received my glasses and even established estimated delivery time. Overall, a great place to get lens replacement and I am sure to be returning in the future for their service.
Hi, Ivy!
It's wonderful to hear that you had an excellent experience with Lensabl, especially with their prompt responses and commitment to ensuring your satisfaction. If you ever need lens replacements or have any eyewear-related needs in the future, don't hesitate to reach out to them again. Your feedback is greatly appreciated!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Nina!
We're thrilled to hear that you were able to revive your favorite frames with Lensabl and that you're now able to see clearly with them! It's always great when you can keep using frames you love. If you ever have more eyewear needs or questions in the future, don't hesitate to reach out. Thank you for choosing Lensabl, and enjoy your glasses!