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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Love that my glasses came back secure in a new case and they also gave old lenses.
It was a bad experience,I had to travel abroad in 3 weeks so it was enough to get them back but no,they sent my glasses back in 2 months,so it was terrible for me.
Hi, Juan!
We're genuinely sorry to hear about the significant delay in receiving your glasses and the unmet promises regarding the timeline. Your feedback is important to us, and we understand the frustration this has caused.
We apologize for the inconvenience and disappointment you've experienced. If you ever reconsider and decide to give us another chance, please know that we're continuously working to improve our processes and customer service.
If you have any further questions or concerns or need assistance in the future, please feel free to reach out. Your satisfaction is important to us, and we hope to have the opportunity to provide a better experience if you choose to use our services again. Thank you for sharing your feedback.
Initial product was wrong, it took 2 months to fulfill the correct prescription.
Hi, Maurice!
We're truly sorry for the initial product error and the extended delay in fulfilling the correct prescription. Your feedback is important, and we apologize for any inconvenience and frustration you've experienced.
We understand that timely updates are crucial, and we apologize for the lack of communication. We're committed to improving our processes and ensuring a better experience for our customers in the future.
If you have any further questions or need assistance, please feel free to reach out. Your satisfaction is important to us. Thank you for sharing your feedback.
Got good help from chat on a few questions. Loved that you offer Oakley frames.
After two previous orders which worked out very well my third order took twice as long to make. Evidently my frames were misplaced but ultimately found. I am happy with the order.
Hi, Gary!
We're pleased to hear that despite the delay and the initial issue with misplaced frames, you are ultimately happy with your third order. Your continued trust in Lensabl is important to us, and we appreciate your previous positive experiences with us.
We apologize for the inconvenience you faced during this order and thank you for your patience. If you ever have any more eyewear needs or questions, please don't hesitate to reach out. We're here to provide you with quality service and products. Thank you for choosing Lensabl again!
Replacement lenses are great! Have ordered multiple lenses for different frames.
Quick turnaround and excellent prices makes Lensabl a great place to shop for your lenses.
Hi, Michael!
We're delighted to hear that you had a quick turnaround and found our prices excellent. Your satisfaction is important to us, and we're committed to providing quality service and products at affordable prices.
We appreciate your choice to use Lensabl for replacing your lenses while keeping your frames. If you ever have any more eyewear needs or questions in the future, please feel free to reach out. We're here to assist you. Thank you for your feedback and for choosing Lensabl!
As the title indicates, the glasses took twice as long as the estimate on the web site. I did not receive any communication on the progress of the order or when they shipped.
I will be looking for an alternative provider for my next pair of glasses.
Hi, Jay!
We're sorry to hear about the delays and lack of communication you experienced with your recent order. Your feedback is important to us, and we apologize for falling short of your expectations.
We understand your frustration, especially when you had a previous positive experience with us. We're committed to addressing the issues you've faced and improving our services to ensure a smoother experience for our customers.
If you decide to explore alternative providers for your next pair of glasses, we respect your choice. If you ever consider giving us another opportunity in the future, we'll work diligently to provide you with a better experience.
Thank you for sharing your feedback, and we appreciate your understanding as we strive to improve our services.
The order did not take the advertised discount of 20% with SV20!
The virtual try on was not available.
Ordering was pretty easy. I sent my frames off and received my glasses back pretty quickly. However, I had ordered progressive lenses and they were obviously not progressive lenses. I emailed customer service and received a shipping label promptly. I sent my glasses back. After that, it was somewhere near a month before I received them. I emailed customer service a few times during this time period requesting a status and wasn't really given a response until my glasses were set to ship. I honestly didn't mind that they were taking so long as long as they were done right, it just would've been nice to get some sort of estimated arrival. The glasses arrived back, this time with progressive lenses. They still seem a bit off compared to the glasses I got locally, but they work fine as a backup which is what I wanted anyhow. Overall, the experience was just okay. I would not rely solely on Lensabl for my next pair of glasses, but I would probably use them for another set of backup glasses.
Hi, Noah!
We appreciate your detailed feedback about your experience with Lensabl. We're glad to hear that the initial ordering process was fairly easy and that our customer service team responded promptly to correct the issue with your lenses.
We apologize for the lack of communication and delays you experienced during the return and re-ordering process. We understand the importance of keeping our customers informed, and we'll work on improving our communication in these situations.
It's great to know that the glasses you received, with the corrected progressive lenses, are serving as backup glasses as intended. Your feedback is valuable to us, and we hope that if you ever decide to use Lensabl again, we can provide you with a more seamless experience.
Thank you for sharing your feedback, and please feel free to reach out if you have any more eyewear needs or questions in the future. Your satisfaction is important to us.
I would say that it was trying not physically going to a brick and mortar but such a blessing to know that we were taken care of!
Hi, Rosemary!
We're delighted to hear that Lensabl professionally handled your return and provided you with great lenses. Your satisfaction and recommendation are greatly appreciated.
We understand that online shopping can be different from visiting a brick-and-mortar store, but we're dedicated to providing quality service and products to ensure our customers are taken care of.
It's great to know that Rudy took great care of you and ensured you received the right colored lenses. If you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Lensabl, and we hope to continue serving you well!
Hi, Jean!
We're thrilled to hear that you had a quick, easy, and hassle-free experience with Lensabl, and that you are very satisfied with your experience. Your satisfaction is important to us, and we appreciate your positive feedback.
If you ever have any more eyewear needs or questions in the future, please feel free to reach out. Thank you for choosing Lensabl, and we look forward to serving you again if the need arises!
From start to finish the experience was great. The website was easy and intuitive, the product selection is diverse and the finish product quality was excellent. I would recommend and buy from Lensabl again.
Hi, Matthew!
We're thrilled to hear that your entire experience with Lensabl was great, from the easy and intuitive website to the excellent quality of the finished product. Your recommendation and willingness to buy from us again mean a lot to us, and we're here to provide you with quality service and products.
It's also wonderful to hear that our team was able to accommodate your request for timely delivery before your trip. If you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Lensabl, and we look forward to serving you again!
I recently sent my glasses to have the lenses replaced and the process was smooth and I had no issues. They kept me in the loop every step in the process and I was so excited to receive my glasses.
Hi, Melanie!
We're delighted to hear that your experience with Lensabl was smooth, and that you had no issues throughout the process. Your excitement to receive your glasses is greatly appreciated.
Thank you for choosing Lensabl based on recommendations, and if you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. We're here to provide you with quality service and products. Enjoy your refreshed glasses!
After shopping the on line "lens replacement" companies, I chose Lensabl to put prescription lenses in my Bose Smart Glasses. Sent my expensive frames to them. Constant "sales" had me communicating with them to get correct pricing. Checked status of my order, and it constantly says "6 days to ship". It has said this for weeks. Call and email them. They promise a resolution and then ghost me. It's been going on 3 weeks. No communication to me about shipping them back. Now, I have no Bose Frames, no glasses and no idea if I'll ever get anything from them. IT has been a $400+ mistake trusting them. Now, I have to get Attorney General involved.
Hi, DJ!
We're truly sorry to hear about the frustrating experience you've had with Lensabl's customer service and the delay in receiving your glasses. Your feedback is important, and we understand your concerns.
We apologize for any miscommunication and for the inconvenience you've faced. We take these matters seriously and are committed to resolving this issue for you.
To expedite a resolution, please contact our customer support team at 1-800-984-5367 or email us at [email protected] immediately with your concerns. We value your business and your satisfaction, and we'll work diligently to address this matter.
We're sorry that it has come to this point, and we hope to resolve the issue to your satisfaction promptly. Thank you for bringing this to our attention.
Great service, great product, excellent price. Will definitely order again.
Hi, Gregory!
We're thrilled to hear that you had a great experience with Lensabl, from the service and product to the pricing. Your satisfaction is important to us, and we look forward to serving you again in the future.
It's great to know that our team was able to promptly provide you with the information about the expected delivery time for your order. If you ever have any more eyewear needs or questions, please feel free to reach out. Thank you for choosing Lensabl, and we appreciate your feedback!
I'm amazed Lensabl had the gall to even ask for my review considering what they put me through. It took them 3 tries and almost 3 months to get me the lenses I ordered. The first try took weeks and were made so incorrectly that I it gave me horrendous headaches and I had to pay out-of-pocket to see an optometrist who figured out that one of the lenses was CUT UPSIDE DOWN! The 2nd try had visible defects in the lenses despite them again taking weeks and claiming the lenses passed their rigorous quality check (yeah, right). They finally got it right on the 3rd try but almost 3 months after my original order date. Throughout the entire process they were horrible about giving me updates on my order. The progress checker on their website never worked properly, and they didn't even bother putting up a checker for the 2nd re-do. Customer service was atrocious. When I gave them a horrible review on TrustPilot (at their request after I had to send the glasses back the 1st time) they responded saying they would "take full responsibility" for their mistake but when I requested multiple times that they reimburse me for my out-of-pocket cost to have the optometrist diagnose their faulty lenses they just ignored me (I sent them a copy of my receipt). I've purchased replacement lenses from other online vendors in the past and this was by far the worst lens replacement experience I've ever had in my life. I had decided to purchase from Lensabl because they had a large selection of lens types and coatings and I found a nice coupon code, but if I knew what would happen with my order, I absolutely would have gone with another company. No amount of savings was worth what Lensabl put me through! STAY AWAY!
Hi, Lucia!
We're deeply sorry to hear about the frustrating experience you've had with Lensabl, from the inaccurate website order tracker to the multiple issues with your replacement lenses and the lack of satisfactory communication from our customer service team. Your feedback is important, and we apologize for the inconvenience and dissatisfaction you've faced.
We understand that this experience has been less than ideal, and we take these matters seriously. We're committed to addressing these issues and improving our services to ensure a better experience for our customers in the future.
To further address your concerns, including compensation for the optometrist fee, please contact our customer support team at 1-800-984-5367 or email us at [email protected]. We'll work diligently to resolve these matters to your satisfaction.
We appreciate you bringing this to our attention, and we're committed to making things right for you. Thank you for your feedback, and we hope to have the opportunity to improve your perception of Lensabl in the future.
Learned about Lensabl from my daughter in law. No need to throw out my old frames, just replace the lens and you are all set
Hi, Scott!
We're glad to hear that you found Lensabl easy to use and a cost-effective solution for your eyewear needs. Replacing the lenses in your existing frames can be a great way to save money while still enjoying your favorite eyeglasses.
If you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. We're here to assist you, and we appreciate your trust in our service.
My favorite frames showed up with new digital progressive lenses just before my vacation. Everything looks crystal clear and the glasses still fit like they they did before I sent them in. My previous local opticians would not work with my frames because they were 12 years old, or were charging astronomical prices. I tried Lensabl. The price was good. I was apprehensive because my account pages on their website were not usable. In the end Lensabl delivered. I recommend Lensabl.
Hi, DowNow c.!
Thank you for sharing your positive experience with Lensabl! We're delighted to hear that your favorite frames now have new digital progressive lenses and that they fit perfectly. Providing affordable and high-quality lens replacement for existing frames is one of our core offerings, and we're glad we could meet your expectations.
If you ever have more eyewear needs or any questions in the future, feel free to reach out. Your recommendation means a lot to us, and we're here to assist you whenever you need our services. Enjoy your crystal-clear vision on your vacation!
Sent glasses in for new lenses. Ordering was easy and the product returned was perfect!
Hi, Cheryl!
We're delighted to hear that your experience with Lensabl was easy and resulted in perfect new lenses for your glasses. Customer reviews can indeed provide valuable insights into a business's service. If you ever need any more eyewear services in the future, don't hesitate to reach out. Enjoy your glasses, and thank you for choosing Lensabl!
The lens I ordered are fantastic and exactly what I'd hoped for. However, the timeline provided in the FAQ section of the website was nowhere near accurate. Further, my customer account reflected "Approx 6 Days till Complete" for the entire 3-week period it actually took to complete the order.
Hi, Michael!
Thank you for your feedback, and we're glad to hear that you're satisfied with the lenses you received. We apologize for any inaccuracies in the timeline and for the inconvenience you experienced with the customer portal. Your comments help us improve our services.
If you have any further questions or need assistance with your order or any updates, please feel free to reach out to our customer support at [email protected] or call us at 1-800-984-5367. We're here to assist you and provide accurate information. Thank you for choosing Lensabl!
My new lenses with old frames just arrived. The fit was perfect, and the transition lenses with polarization are wonderful. However, it took from August 12 (lens receipt) to September 15 for the lens to be completed. I wasn't in a hurry. But, the process did take much longer than promised.
Hi, Joe!
Thank you for sharing your experience with us, and we're delighted to hear that you're satisfied with the fit and performance of your new lenses. However, we apologize for the longer-than-expected processing time and the lack of timely updates. Your feedback is valuable to us, and we'll work to improve our communication and service to ensure a smoother experience in the future.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and hope you continue to enjoy your glasses!
I ordered single vision poly lenses with blue light blocking. They were shipped back to me within two weeks and they are perfect. I got 20 percent off and lenses were under 80 dollars. They also gave me a nice case and cleaning kit no charge. I'll definitely order from them again in the future.
Hi, Gregory!
Thank you for sharing your positive experience with Lensabl! It's great to hear that you received high-quality lenses with blue light blocking, along with excellent service. We appreciate your feedback and look forward to serving you again in the future. If you ever have more eyewear needs or questions, don't hesitate to reach out. Enjoy your new lenses, and have a wonderful day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Annette!
We're delighted to hear that you're satisfied with the way your glasses were returned to you, complete with a new case and your old lenses. Your comfort and convenience are important to us, and we aim to provide a positive experience for our customers. If you have any more feedback or need assistance in the future, please feel free to reach out. Thank you for choosing Lensabl!