Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyebuydirect

EyebuydirectReviews 15,485

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey stargrey stargrey stargrey stargrey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,614
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

Instant Feedback

244,313 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Valerie J.
Unfollow Valerie J.
Share Review
Report Review

Eyebuydirect always goes above and beyond for their customers and is one of the only brands I personally trust to buy all my prescription glasses. I've tried other competitors in the past, but they do not compare to Eyebuy. They have a great selection of frames, all the specifications I look for and great customer service. I will continue to use their products in the future and recommend them to all my friends and family.

Date of experience: February 17, 2026
Texas
1 review
0 helpful votes
Follow Iris H.
Unfollow Iris H.
Share Review
Report Review

Reliable
February 28, 2026

I always have issues with prompt pick up for Eyewear and I get what I need with ease here. Was pleasantly surprised with how quick and easy it was then I was just satisfied with every visit

Date of experience: November 19, 2023
California
1 review
0 helpful votes
Follow Vickie K.
Unfollow Vickie K.
Share Review
Report Review

Love my glasses their AI try on not so much
February 28, 2026
Updated review

Ive been ordering from EyebuyDirect for many years now. I love all my many pairs of colorful glasses.

But i have a problem with their new AI try on capabilities. Think about it for a minute, I'm buying glasses because I can not see anything unless I'm wearing a pair. So in order to see my AI virtual self/face in the new frames etc… i must keep my eyeglasses on. So now my virtual self is wearing glasses already and its trying to place the new frames over the frames i've already got on! Which looks pretty silly. I just don't think much thought went into it. Or the program has been pushed through by someone who obviously doesn't have to wear glasses! I liked the older way of downloading a photo of myself to see what their frames look like on me.

Date of experience: February 17, 2026

Not liking the AI try on
February 6, 2026
Previous review

I liked the older way of uploading a photo of myself and seeing the eyeglasses on my face picture. The AI version is "live" therefore i must leave on my own eyeglasses in order to see the various eyeglasses so now I'm wearing two pair of glasses visible on my face! Its silly!

Date of experience: January 27, 2026
California
1 review
0 helpful votes
Follow Eric G.
Unfollow Eric G.
Share Review
Report Review

Amazing prices
February 27, 2026

The best pair I own. I have the clearest vision with these. I couldn't believe I could buy prescription eyeglasses at such a discount. And the quality is great. I won't overpay any longer.

Date of experience: February 17, 2026
California
1 review
0 helpful votes
Follow S. T.
Unfollow S. T.
Share Review
Report Review

Quality reflects the price.
February 27, 2026
Updated review

The frames are not excellent quality, but I did choose the cheapest. Framed are cheap, but also what I paid for. Was disappointed w their coupon tho, could not find disclaimer on what frames discount would apply to. In fact, coupon claimed "30% off EVERYTHING". Not true, not everything. There was a minimum cost the frames needed to be for the discount to apply, but no asterisk or anything leading me to any info on that minimum price. Glasses took a little longer to arrive than I expected. But the rx is fine, would order from them again when needed.

Date of experience: February 17, 2026

Easy BUT...
February 6, 2026
Previous review

Easy BUT... I got an email as a new customer for "30% Off Everything"... but it did NOT CALCULATE THE 30% CORRECTLY! I had to settle for a lesser discount.

Date of experience: January 27, 2026
Montana
1 review
0 helpful votes
Follow Irene E.
Unfollow Irene E.
Share Review
Report Review

Ordering is always fun and easy!
February 27, 2026

I love the selection of lenses, and it's always easy to update my prescription every year. I also provide the invoice to my insurance, and they take care of it, which is a huge help! I look forward to buying new glasses every year.

Date of experience: February 17, 2026
Georgia
1 review
0 helpful votes
Follow Connie I.
Unfollow Connie I.
Share Review
Report Review

Everything was easy!
February 27, 2026

Shopping here was smooth as silk. From picking out the frames to the final checkout, the entire process was incredibly intuitive and stress-free. It's rare to find an eyewear company that makes things this seamless. I'll definitely be back!

Date of experience: February 17, 2026
Massachusetts
1 review
0 helpful votes
Follow Jacqueline B.
Unfollow Jacqueline B.
Share Review
Report Review

Excellent Eyewear and Service
February 27, 2026

Fast and accurate glasses. If there is an issue of any sort they correct and you talk to a knowledgeable human being. Thanks EyeBuyDirect

Date of experience: February 6, 2026
California
1 review
0 helpful votes
Follow Chelsea K.
Unfollow Chelsea K.
Share Review
Report Review

Listen. These are the most inexpensive glasses that possibly exist in the world. I've had optometrists say "woah those are some fancy coatings you have there, these must have cost a fortune" and then try and push their inferior, far costlier glasses on me. No thank YOU! Every pair i've had has lasted years. They come quickly. And the compliments. Holy dolly parton, the compliments. I've received more compliments on my pair of optimist rainbow glasses than i have on probably every other item i've ever owned combined. They're great EVERYBODY BUY YOUR GLASSES FROM EYEBUYDIRECT!

Date of experience: March 31, 2021
Florida
1 review
0 helpful votes
Follow Artevious P.
Unfollow Artevious P.
Share Review
Report Review

We Can't Say Enough
February 27, 2026

As a single mother finding affordable eyewear for multiple family members is a blessing. Eye Buy Direct has made it possible for me to do just that. I recommend your business to everyone who is seeking the same. Thank you just isn't enough.

Date of experience: August 1, 2025
New York
1 review
0 helpful votes
Follow Elizabeth V.
Unfollow Elizabeth V.
Share Review
Report Review

Ordering process is easy, even fun!
February 26, 2026

I've stopped going to eyeglass stores to pay outrageous amounts for glasses no better than ones I've received from EBD. Best experience was that after my vision was declining (post double cataract operations)six months ago, I received a prescription from the hospital's office that had performed the cataract removal and sent it to EBD with a request for new glasses. Received a call questioning the oddness of one set of #s in the prescription, returned to the doctors and eventually had double laser capsulotomies, correcting my vision from 20/100 to 20/20 and 20/30 only thanks to the staff at Eye Buy Direct.

Date of experience: February 16, 2026
New York
1 review
0 helpful votes
Follow Dale X.
Unfollow Dale X.
Share Review
Report Review

Customer service is great!
February 26, 2026
Updated review

It was my first time ordering and there was a problem with the lenses. I don't know yet if it was that the prescription was wrong or they made a mistake. They are patiently waiting until I go back to my optomotrist so he can check. Then they will give me a replacement or refund -- "whichever you want." And customer service is very quick to reply to emails and I haven't had to wait for an agent when I call. Very pleased.

Date of experience: February 16, 2026

Website is very easy to navigate
February 5, 2026
Previous review

Website is very easy to navigate.

Date of experience: January 26, 2026
Puerto Rico
1 review
0 helpful votes
Follow Julian S.
Unfollow Julian S.
Share Review
Report Review

Great Platform, Great Service
February 26, 2026

Beautiful frames at great prices. Been buying my glasses from this site for years now. They work great, my glasses arrive quick and have the best customer service!

Date of experience: February 16, 2026
Georgia
1 review
0 helpful votes
Follow Neill I.
Unfollow Neill I.
Share Review
Report Review

Prompt, Easy and Affordable
February 26, 2026

I am in awe with how easy it is to order and receive glasses from this company. Your orders arrive very quickly and I have never had to return anything to them.

Date of experience: February 15, 2026
North Carolina
1 review
0 helpful votes
Follow John A.
Unfollow John A.
Share Review
Report Review

Great results at a reasonable price.
February 26, 2026

I'm a repeat customer. I've purchased probably 10 or so glasses for myself, wife, children and only had one set of lenses that performed poorly over that time. Love the service. Selection is decent.

Date of experience: February 15, 2026
Indiana
1 review
0 helpful votes
Follow Amy L.
Unfollow Amy L.
Share Review
Report Review

Experience
February 26, 2026

The customer service of being able to return my glasses when I didn't like the pair I purchased and when my daughters prescription wasn't accurate is why I choose to come back. Also, the price on progressive lenses is great.

Date of experience: February 22, 2026
Kentucky
1 review
0 helpful votes
Follow Sue R.
Unfollow Sue R.
Share Review
Report Review

Always Satisfied
February 25, 2026

I have ordered multiple pairs of glasses over the past three years. I have never had to return or replace a pair. Literally, out of the package and onto the face.
I wear progressives and the line is always in the correct place. Totally Satisfied Customer!

Date of experience: February 15, 2026
New York
1 review
0 helpful votes
Follow Katrina J.
Unfollow Katrina J.
Share Review
Report Review

Excellent products at a great price
February 25, 2026

System is very easy to use and you can try on glasses from your phone. I'm a very busy person and have very little time to shop around. I love this company.

Date of experience: February 15, 2026
New Jersey
1 review
0 helpful votes
Follow Susan Q.
Unfollow Susan Q.
Share Review
Report Review

My Fourth Pair
February 25, 2026

I LOVE all my glasses from eyebuydirect.com... I have a new script so I am ordering more! Thanks for your great service and awesome prices!

Date of experience: February 14, 2026
New York
1 review
0 helpful votes
Follow Paula Y.
Unfollow Paula Y.
Share Review
Report Review

Fast & efficient
February 24, 2026

I have ordered multiple pairs of reading glasses that I only need a reading lens for the right eye.
Being able to get that with a plain glass lens in the left eye and get it accomplished easily is huge for me.

Date of experience: February 14, 2026