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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,651
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,801 reviews

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Texas
1 review
0 helpful votes
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Fast and Easy
March 15, 2026

I ordered a pair of glasses through insurance and I made a mistake. Eye Buy took them back and refunded me funds quickly, with no questions asked and I was able to reorder the correct prescription only a couple of days after mailing the incorrect ones back.

Date of experience: March 2, 2026
1 review
0 helpful votes
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Wonderful.
March 15, 2026

Very large selection to choose from which can be overwhelming if you don't know what you're looking for. But you can use the filters to see what you're interested in. The whole process between selecting Frames, putting in my eye prescription, and checking out was great. Even calculated my pupil distance which they never add to my Rx. Was able to see very clearly, better than the glasses I purchased from a retail chain 6 months prior.

Date of experience: March 5, 2026
Indiana
1 review
0 helpful votes
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Spams Constantly
March 15, 2026

Multiple texts every day. It was genuinely very frustrating.

Date of experience: March 5, 2026
1 review
0 helpful votes
Follow RuqaiyahAbdul-Rahim M.
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Always a happy customer 😊
March 15, 2026

I've been shopping with eyebuydirect for years now and never really thought shop anywhere else. Its fast and inexpensive an also has a really good selection of frames and types of lenses to choose from.

Date of experience: March 4, 2026
1 review
0 helpful votes
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Love having the option to have a variety of glasses to match my mood and my outfit!

Date of experience: March 4, 2026
Oregon
1 review
0 helpful votes
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Always happy!
March 13, 2026

We have used eyebuydirect for many years. Husband and two boys all needed glasses around the same time and eyebuydirect made it affordable! Now it's my turn for glasses :)

Date of experience: March 3, 2004
1 review
0 helpful votes
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A month later and still no update.
March 13, 2026
Updated review

I have used EyeBuy a few times now. Always talk about it to friends and family, but then this past order has been sitting in limbo. I've contacted them 3 times and the first two couldn't help me. The third one promised that the would cancel and reorder then send an updated order receipt with tracking… again nothing. I'm super bummed.

Date of experience: March 3, 2026

The most convenient glasses experience.
February 20, 2026
Previous review

I go through glasses so often (clumsy and terrible luck lol) that it's often super expensive and a process for me to replace them.

Eye Buy Direct has made my life so much easier. And they're all so cute!

Date of experience: February 10, 2026
Utah
1 review
0 helpful votes
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Great quality, great prices!
March 13, 2026

I love the glasses I've gotten. I just have to make sure they have a spring hinge and also love to get them when they have sales! Makes them so much more worth it!

Date of experience: March 3, 2026
1 review
0 helpful votes
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Prescription is horrible
March 13, 2026
Updated review

I ordered Meta prescription glasses and not only they got it wrong I have been trying to return it for three weeks with no luck. Pay the extra and buy from a authorized dealer

Date of experience: March 3, 2026

Quick and easy
February 20, 2026
Previous review

Quick and easy

Date of experience: February 10, 2026
2 reviews
9 helpful votes
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An extremely slow process to obtain eyewear
March 13, 2026
Updated review

I placed an order on February 8th; supposedly on the 13th it was being processed. I requested an explanation for the delay on the 16th and received a response that I would receive my glasses on the 20th. I received them on March 2nd, 10 days later.
Very unlikely I will be a return customer.

Date of experience: March 2, 2026

I had to use my phone because your website would not...
February 19, 2026
Previous review

I had to use my phone because your website would not allow Try-on from my macBook Air. But I pray that these work.

Date of experience: February 8, 2026
1 review
0 helpful votes
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Great Glasses
March 13, 2026

Was hesitant at first, but the process was very easy! The style and fit were perfect! Ordered another pair!

Date of experience: March 2, 2026
New York
1 review
0 helpful votes
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Great selection and prices
March 13, 2026

I am always pretty satisfied with my purchases. Looking back, I should have returned some frames during the return window because I ended up not wearing them, but, the prices are so good that I am able to try new styles eventually anyway.

Date of experience: January 1, 2026
Florida
1 review
0 helpful votes
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Overall fine
March 12, 2026

I love using your website I just get a bit confused on the fit of frames sometimes

Date of experience: February 7, 2025
Finland
1 review
0 helpful votes
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I know it's hard to buy glasses without trying them on. I suggest using the filter to show you glasses that meet your desired frame size: Large- Medium-Small. Then choose the style you like. I think it's nice and simple.

Date of experience: March 1, 2026
Nebraska
1 review
0 helpful votes
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Easy, afforable, great quality
March 12, 2026

Love the glasses from Eyebuy! Tons of options and no surprises with the cost. And of course the constant sale or ability to use insurance make it even better!

Date of experience: March 2, 2026
1 review
0 helpful votes
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Exclentes
March 12, 2026

Me han encantado, tengo un año utilizandolos y no se han rallado y estan en perfecta condiciones.

Date of experience: March 2, 2026
1 review
0 helpful votes
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I've purchased my eyeglasses from EyeBuy Direct for years now and have always been satisfied. My prescription is on the high side and would have caused me over $600 for a pair. To pick a frame, the options are clearly identified to easily customize the fit. And i especially appreciate the promotional offers they have to reduce the cost; savings which are very important to a retired person. Thank you EyebuyDirect! 🥰

Date of experience: March 1, 2026
New Jersey
1 review
0 helpful votes
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1. The site crashed and had to be reloaded every time we chose a new pair of frames. 2. The site could not locate my insurance. 3. When I went to choose my glasses customizations, I couldn't un-select options that seems to be adding extra costs and I felt nickel-and-dimes throughout the process.

Date of experience: March 1, 2026
Virginia
1 review
0 helpful votes
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Returning Customer
March 11, 2026

Bought my last 3 or 4 pair of glasses from here. I made a 9 dollar frame last over 2 years without any issues this last time. Finally broke them and I had to come back to eyebuydirect!

Date of experience: March 1, 2023
1 review
0 helpful votes
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Perfect fit, and very sturdy
March 11, 2026

Great experience, at the perfect time that I need the glasses

Date of experience: March 1, 2026