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business logo of Eyebuydirect

Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,652
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,817 reviews

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1 review
0 helpful votes
Follow Susan W.
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I've purchased my eyeglasses from EyeBuy Direct for years now and have always been satisfied. My prescription is on the high side and would have caused me over $600 for a pair. To pick a frame, the options are clearly identified to easily customize the fit. And i especially appreciate the promotional offers they have to reduce the cost; savings which are very important to a retired person. Thank you EyebuyDirect! 🥰

Date of experience: March 1, 2026
New Jersey
1 review
0 helpful votes
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1. The site crashed and had to be reloaded every time we chose a new pair of frames. 2. The site could not locate my insurance. 3. When I went to choose my glasses customizations, I couldn't un-select options that seems to be adding extra costs and I felt nickel-and-dimes throughout the process.

Date of experience: March 1, 2026
Virginia
1 review
0 helpful votes
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Returning Customer
March 11, 2026

Bought my last 3 or 4 pair of glasses from here. I made a 9 dollar frame last over 2 years without any issues this last time. Finally broke them and I had to come back to eyebuydirect!

Date of experience: March 1, 2023
1 review
0 helpful votes
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Perfect fit, and very sturdy
March 11, 2026

Great experience, at the perfect time that I need the glasses

Date of experience: March 1, 2026
California
1 review
0 helpful votes
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I've used them for years. I'll occasionally try a different company. They're all okay, but EBD has the best prices for the quality.

Date of experience: February 28, 2026
1 review
0 helpful votes
Follow Shelley V.
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I've bought several pairs of glasses from EyeBuyDirect and I've had a great experience with them. The couple of times the glasses weren't a good fit I was able to return or exchange with no issues. Highly recommend!

Date of experience: February 28, 2026
Pennsylvania
1 review
0 helpful votes
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Not happy at all still have not received my ordered of two pair of glasses.

Date of experience: February 28, 2026
1 review
0 helpful votes
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Love how easy it is to use insurance and the variety of cute frames. I had one pair used daily for a year and there are major scratches in the "anti-scratch" coating. Not sure if it is like this for all lens types.

Date of experience: February 28, 2026
1 review
0 helpful votes
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Easy and affordable for all
March 10, 2026

I was told to look on this site for glasses that aren't going to break the bank especially with a job that can easily break glasses (kids don't always understand that they aren't a toy) and I've found/ordered way more than I thought I'd be able to

Date of experience: February 19, 2026
California
1 review
0 helpful votes
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Always great deals
March 10, 2026

Finding good styles, at great prices, great service, don't let others entice you with one time deals, Eyebuy Direct is the real deal!

Date of experience: February 27, 2026
1 review
0 helpful votes
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I've bought several pairs of glasses and I loved them, however the last pair I bought "Firefly" I don't like the don't really look like the ones I saw in the photos, they are not a real tortise color, there is more dark color to them.

Date of experience: February 5, 2026

I love my glasses from Eyebuy Direction!
February 15, 2026
Previous review

The glassses always fit and I love them.

Date of experience: February 5, 2026
1 review
0 helpful votes
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Love this!
March 9, 2026

This is my second time ordering through this company. The last time I ordered it came so fast and was it correct prescription. Couldn't ask for a better online service.

Date of experience: November 14, 2025
Florida
1 review
0 helpful votes
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On my 8th pair! Love them all!
March 9, 2026
Updated review

I am so happy I found eyebuydirect! I can actually afford to have good-quality glasses with progressive lenses that don't cost a fortune. I am now on my eighth pair because I can afford to have many different ones to match my mood and clothing. The frames can be slightly flimsier than the $1000+ designer brands, but the lenses seem to be of exceptional quality all around. Customer service is top-notch. Shipping is fast. I will not shop elsewhere after I found eyebuydirect and have told several friends and family members to shop heres.

Date of experience: February 27, 2026

I keep coming back for more!
February 16, 2026
Previous review

I only shop eyebuydirect now for my glasses. Been shopping here for a few years now and have several progressive glasses. Perfect overall and customer service is number one!

Date of experience: February 5, 2026
1 review
0 helpful votes
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Buying glasses
March 9, 2026

I've never been one who needed glasses until about two years ago while I was still in high school. I didn't know how to go about it. And the worst part is that all the glasses I tried made me feel ugly. I was trading my sight for the privilege of looking good. It took me to finding this site to find affordable glasses that only look good and feel good.But last for long time.

Date of experience: February 27, 2026
2 reviews
0 helpful votes
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Wrong size glasses
March 9, 2026

They don't want any measurements for the distance between your pupils. I wasted $200 on a pair of prescription sunglasses that are way too wide for me.

Date of experience: February 26, 2026
1 review
0 helpful votes
Follow Alana Q.
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I started buying from this company a few years back. I started paying with my own money and now my insurance pays for the frames! Will be having a yearly purchase from me for sure!

Date of experience: February 26, 2026
1 review
0 helpful votes
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Quality at a value
March 8, 2026
Updated review

I cannot add needed tint when using my medical coverage not sure why some issue but here I always get exactly the script I need with the tint I want for half the cost.

Date of experience: February 26, 2026

Satisfied
February 15, 2026
Previous review

Stores try to upscale and tend to complicate the process here it's just me and my choices

Date of experience: February 5, 2023
Tennessee
1 review
0 helpful votes
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Code
March 8, 2026

I was sent a code via email - went to sight picked out frames and went to check out and the code I was sent said expired - frustrated will start looking elsewhere

Date of experience: February 26, 2026
Maryland
1 review
0 helpful votes
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Sizing
March 8, 2026

Your sizing system is confusing. The main metric to size is not used in the standard eye glass size and your measurements don't have units. Is it mm cm inches?

Date of experience: February 25, 2026
Michigan
1 review
0 helpful votes
Follow Kara H.
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Its always an awesome experience when I use this site. Very efficient and customer service is great. Glasses are always great quality as well.

Date of experience: February 25, 2026