On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Since the first pain of glasses I got from them in April 2013, I have ordered a back up pair of my bifocals, a third pair of sunglasses, and my wife and daughter have ordered from them. The web site allows you to track the progress of the order and every pair was 100%. I saved hundred of dollars from them, their frames are superior to any I have seen even in high end optical stores. I do not know what their is to dislike from this company. They are great
No. Their customer service is a joke, and my glasses came with the screws loose, the lens falling off and the nose pads uneven, all for the hefty price of over $60. No thanks!
Terrible people to deal with. Claim to be in California and give a number in Maryland which always says: "Leave a message." There are multiple accusations of scamming against them on every complaint site on the web. Do a thorough search before dealing with these people?
Eyeglasses arrived on time. Quality excellent. Prescription is correct. Overall very happy with the purchase.
It was time for a new pair of prescription sunglasses and this time I was going to try and spend less than $100 (including the exam). A very low budget for those who have done this before as sunglasses tend to cost more than regular prescription glasses. I found an optomistrist that did an exam for $49 and then I found sunglasses that were Rx on eyebuydirect for another $49 not including shipping. Sweet heart of a deal!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members