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EyebuydirectReviews 15,502

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,617
value
5,189
shipping
5,189
returns
132
quality
5,292
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Indiana
1 review
0 helpful votes
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Experience
February 26, 2026

The customer service of being able to return my glasses when I didn't like the pair I purchased and when my daughters prescription wasn't accurate is why I choose to come back. Also, the price on progressive lenses is great.

Date of experience: February 22, 2026
Kentucky
1 review
0 helpful votes
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Always Satisfied
February 25, 2026

I have ordered multiple pairs of glasses over the past three years. I have never had to return or replace a pair. Literally, out of the package and onto the face.
I wear progressives and the line is always in the correct place. Totally Satisfied Customer!

Date of experience: February 15, 2026
New York
1 review
0 helpful votes
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Excellent products at a great price
February 25, 2026

System is very easy to use and you can try on glasses from your phone. I'm a very busy person and have very little time to shop around. I love this company.

Date of experience: February 15, 2026
New Jersey
1 review
0 helpful votes
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My Fourth Pair
February 25, 2026

I LOVE all my glasses from eyebuydirect.com... I have a new script so I am ordering more! Thanks for your great service and awesome prices!

Date of experience: February 14, 2026
New York
1 review
0 helpful votes
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Fast & efficient
February 24, 2026

I have ordered multiple pairs of reading glasses that I only need a reading lens for the right eye.
Being able to get that with a plain glass lens in the left eye and get it accomplished easily is huge for me.

Date of experience: February 14, 2026
California
1 review
0 helpful votes
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Great price, okay quality
February 24, 2026

The prices have allowed me to have multiple glasses in lots of styles - something I could never do before! That said, the glasses are good for what you pay for. I have trouble with ear pieces coming out & I can't repair

Date of experience: February 13, 2026
Washington
1 review
0 helpful votes
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Always Happy with EBD Glasses
February 23, 2026

I've never had an issue purchasing my progressive glasses from EBD. Even the one time I wasn't thrilled with the fit, customer service stepped up to make sure the next pair DID thrill me.

Date of experience: February 13, 2026
Texas
1 review
0 helpful votes
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Great Service
February 23, 2026

I've always had a good experience with EBD, returns, exchanges are easy and they truly want you to be happy with your glasses.

Date of experience: February 13, 2026
California
1 review
0 helpful votes
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Customer Service and nice quality
February 23, 2026

Glasses mostly look great. Customer service team is very helpful with exchanging those I didn't like or didn't fit correctly.

Date of experience: February 12, 2026
Georgia
1 review
0 helpful votes
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Best!
February 22, 2026
Updated review

I have been an EBD customer for years, family, too! Best eyeglasses and best price. You won't need their guarantee, but it is there. 100% no questions asked for 14 days, then 365 days for ANY failures.
I will buy from here until I pass away!

Date of experience: February 12, 2026

Long Time customer
January 31, 2026
Previous review

All of my ten-years experience with EBD has been great! Their eyeglasses are wonderful, and their services are excellent. If you've never bought glasses online, do so now. There is no reason to worry, and every reason to save tons of money and have spectacular glasses.

Date of experience: January 21, 2026
Florida
1 review
0 helpful votes
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Can't beat the prices
February 22, 2026

I've been ordering eye glasses with Eyebuydirect for 15 years and always been so happy with my purchases. Quality and the best prices. I literally get 3-4 pairs of glasses for half of what I used to pay at eye cam places.

Date of experience: February 12, 2026
Washington
1 review
0 helpful votes
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Amazing Service
February 22, 2026

Overall, a wonderful experience, better than what I would have in an optical store. Affordable prices. Fast shipping. Quality products. Customer service is always so helpful

Date of experience: February 11, 2026
Massachusetts
1 review
0 helpful votes
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Genial
February 22, 2026

Muy buena calidad, encantada con mis lentes

Date of experience: June 11, 2023
Oregon
1 review
0 helpful votes
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Great glasses
February 21, 2026

This is second time I've ordered glasses. Very satisfied with the glasses from my last order. Paid much much more at my optometrist.

Date of experience: February 11, 2026
Florida
1 review
0 helpful votes
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My eyeglasses got broken
February 21, 2026

I received my order on time but my eyeglasses got a leg broken after few months of use. I have been shopping eyeglasses from Eyebuy Direct before and lasted for years, but this time was not that good.

Date of experience: December 18, 2025
Washington
1 review
0 helpful votes
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It's getting better
February 21, 2026

The site keeps getting better. Ordering is easy, prices are solid, and the virtual try-on really helps. Clearer info on promo stacking would make it even better. Overall, a smooth experience.

Date of experience: February 10, 2026
California
1 review
0 helpful votes
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Greatly satisfied
February 20, 2026
Updated review

I looked for an online eyeglass company, eyebuydirct came up and I decided to try them out. From the selections, the virtual fitting, and the purchase process was extremely seamless. The time from purchase to arrival was quite reasonable, they arrived well cushioned and the fit was perfect. I didn't have any expectations, however, I am extremely satisfied.

Date of experience: January 12, 2026

The experience was pretty seamless
January 19, 2026
Previous review

The experience was pretty seamless. I'll see how the rest of the process goes.

Date of experience: January 8, 2026
Massachusetts
1 review
0 helpful votes
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The most convenient glasses experience.
February 20, 2026

I go through glasses so often (clumsy and terrible luck lol) that it's often super expensive and a process for me to replace them.

Eye Buy Direct has made my life so much easier. And they're all so cute!

Date of experience: February 10, 2026
Illinois
1 review
0 helpful votes
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Cool eyeglasses!
February 20, 2026

This is my second purchase of the fab Roaring eyeglasses. I get so many compliments on them - in black. I can't find a style anywhere else like these. The lenses/prescription are great.

Date of experience: February 10, 2026
Missouri
2 reviews
8 helpful votes
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Why would you not only require a review to move on, but also impose a character limit for said forced review? Diabolical. Love the glasses though.

Date of experience: February 10, 2021