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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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The customer service of being able to return my glasses when I didn't like the pair I purchased and when my daughters prescription wasn't accurate is why I choose to come back. Also, the price on progressive lenses is great.
I have ordered multiple pairs of glasses over the past three years. I have never had to return or replace a pair. Literally, out of the package and onto the face.
I wear progressives and the line is always in the correct place. Totally Satisfied Customer!
System is very easy to use and you can try on glasses from your phone. I'm a very busy person and have very little time to shop around. I love this company.
I LOVE all my glasses from eyebuydirect.com... I have a new script so I am ordering more! Thanks for your great service and awesome prices!
I have ordered multiple pairs of reading glasses that I only need a reading lens for the right eye.
Being able to get that with a plain glass lens in the left eye and get it accomplished easily is huge for me.
The prices have allowed me to have multiple glasses in lots of styles - something I could never do before! That said, the glasses are good for what you pay for. I have trouble with ear pieces coming out & I can't repair
I've never had an issue purchasing my progressive glasses from EBD. Even the one time I wasn't thrilled with the fit, customer service stepped up to make sure the next pair DID thrill me.
I've always had a good experience with EBD, returns, exchanges are easy and they truly want you to be happy with your glasses.
Glasses mostly look great. Customer service team is very helpful with exchanging those I didn't like or didn't fit correctly.
I have been an EBD customer for years, family, too! Best eyeglasses and best price. You won't need their guarantee, but it is there. 100% no questions asked for 14 days, then 365 days for ANY failures.
I will buy from here until I pass away!
All of my ten-years experience with EBD has been great! Their eyeglasses are wonderful, and their services are excellent. If you've never bought glasses online, do so now. There is no reason to worry, and every reason to save tons of money and have spectacular glasses.
I've been ordering eye glasses with Eyebuydirect for 15 years and always been so happy with my purchases. Quality and the best prices. I literally get 3-4 pairs of glasses for half of what I used to pay at eye cam places.
Overall, a wonderful experience, better than what I would have in an optical store. Affordable prices. Fast shipping. Quality products. Customer service is always so helpful
This is second time I've ordered glasses. Very satisfied with the glasses from my last order. Paid much much more at my optometrist.
I received my order on time but my eyeglasses got a leg broken after few months of use. I have been shopping eyeglasses from Eyebuy Direct before and lasted for years, but this time was not that good.
The site keeps getting better. Ordering is easy, prices are solid, and the virtual try-on really helps. Clearer info on promo stacking would make it even better. Overall, a smooth experience.
I looked for an online eyeglass company, eyebuydirct came up and I decided to try them out. From the selections, the virtual fitting, and the purchase process was extremely seamless. The time from purchase to arrival was quite reasonable, they arrived well cushioned and the fit was perfect. I didn't have any expectations, however, I am extremely satisfied.
The experience was pretty seamless. I'll see how the rest of the process goes.
I go through glasses so often (clumsy and terrible luck lol) that it's often super expensive and a process for me to replace them.
Eye Buy Direct has made my life so much easier. And they're all so cute!
This is my second purchase of the fab Roaring eyeglasses. I get so many compliments on them - in black. I can't find a style anywhere else like these. The lenses/prescription are great.
Why would you not only require a review to move on, but also impose a character limit for said forced review? Diabolical. Love the glasses though.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo
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