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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
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Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Needed quick reading lens put in for my smart glass that has Bluetooth speakers. Now I can pop in different lens for what I need.
Good work but length of time it takes in the lab and shipping is not good.
Hi, Marcia!
It's good to know that you were satisfied with the quality of the work from Lensabl. However, it's also important to consider the turnaround time and shipping duration when ordering from us. Thank you for sharing your feedback!
I received my glasses. The left Lens works great and right lens does not. I am working with Lensabl to correct the right lens
Hi, Karen!
Thank you for sharing your experience with us. t's unfortunate to hear that there was an issue with one of the lenses in your glasses, but it's great to know that you're actively working with us to resolve the problem. If you have any questions or need further assistance during this process, feel free to reach out to our customer support team. Once your issue is resolved, you can provide more detailed feedback on your overall experience. We hope you'll have a positive outcome, and your eyewear will meet your expectations soon.
I've been trying to get my daughter to wear her glasses for years. But while the optometrist had a solid variety of frames, they did not speak to my 13 year old. That's where Lensabl came in! With their help I was able to match their lenses with my daughter's favorite sunglasses frames. After a bit of struggling to get the lenses to pop in, she hasn't meaningfully taken her glasses off since!
Hi, Adam!
It's wonderful to hear that Lensabl was able to help your daughter find a pair of glasses that she loves and is excited to wear!
If you have any further eyewear needs or questions in the future, Lensabl is there to assist you. Thank you for sharing your positive experience!
I placed my original order with Lensble on 07/20/2023. After sending in my frame, I received my frames back on 08/19/2023. Upon inspection of my frame, I discovered, the lenses were not made according to my prescription and did not have the transition feature for me to read up close. I contacted the company, an they asked to resend the frames back to them or a redo. This was on 08/29/2023. I received the frames back the second time on on 09/28/2023. The lenses were done correctly according to my prescription, this time. However, they were installed crooked on the frames and the frames sit crooked ad uneven on my face preventing me from seeing and reading properly. One side sits higher than the other side on my face and I constantly have to tilt or adjust my head to be able to read. Further, i paid fo Transition lenses, an glare reduction on my lenses. The lenses I have received don't have those extra features. I am in law school and in desperate need for my glasses to be able to read. I have paid close to $500 for these lenses and after 3 months of going back and forth, I still don't have a satisfactory pair of glasses I can rely on. The customer care never provided any update on when i could expect my frames to be delivered, the second time around, even when I reached out to them by email. This whole process has been extremely disappointing. I would not recommend their services.
Hi, Pedram!
We're truly sorry to hear about your negative experience with Lensabl, and we understand your frustration. This is not the level of service we aim to provide, and we sincerely apologize for the issues you've encountered. We want to make this right for you.
Please reach out to our customer support team at [email protected] or call us at 1-800-984-5367. We are committed to resolving this matter promptly and ensuring that you receive a satisfactory pair of glasses that meet your prescription and lens requirements. Your feedback is important to us, and we want to ensure that you have a positive experience with Lensabl.
Thank you for bringing this to our attention, and we look forward to assisting you in resolving the issues with your glasses.
I'm happy with the finished product (new lenses in existing frames), but the process took longer than expected (one month from order to arrival). Lensable should use the app "eye measure" from the start to collect pupil distance and other metrics needed. That's what slowed down the process.
Hi, Wade!
Thank you for your honest feedback. We're pleased to hear that you are happy with the finished product, and we appreciate your patience during the process. We apologize for any delays you experienced; we understand the importance of timely service. Your suggestion regarding using the "eye measure" app for measurements is valuable feedback, and we will certainly consider it for improvements in the future.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to ensure you have the best eyewear experience possible. Thank you for choosing Lensabl!
The only thing I didn't receive was tracking information when the item shipped, but it still made it so no complaints from me!
Hi, Keari!
Thank you for your feedback! We're glad to hear that you had a great overall experience with us. We apologize for any inconvenience regarding the tracking information and appreciate your understanding. If you ever have any questions or need further assistance in the future, please feel free to reach out. We're here to help, and we appreciate your business with Lensabl!
Had 2 pair of frames renewed with new polarized lenses. Very pleased with the quality.
Hi, Diane!
Thank you for your feedback! We're delighted to hear that you're pleased with the quality of your renewed lenses. If you ever have any more frames that need a refresh or if you have any other eyewear needs in the future, don't hesitate to reach out. We're here to help, and we appreciate your business with Lensabl!
Love my new glasses! So great that they also came with a cleaning kit as well!
Hi, Amanda!
We're thrilled to hear that you love your new glasses and that you appreciated the cleaning kit! If you ever need any more eyewear or have questions, feel free to reach out. We're here to help, and thank you for choosing Lensabl!
The entire process took weeks more than I had anticipated with few updates (accurate updates) on the tracking portal.
Hi, Harrison!
We apologize for any inconvenience you experienced with the length of the process and the tracking updates. We understand that timely service and accurate information are important to our customers. If you have any specific concerns or if there's anything we can do to improve your experience, please feel free to reach out to our customer support team. Your feedback is valuable to us, and we're here to assist you further if needed. Thank you for choosing Lensabl.
Glasses look good. I will trust you did a great job, but I will also verify Rx with my physician. Many thanks.
Hi, Elizabeth!
Thank you for your feedback, and we appreciate your trust in Lensabl. We understand the importance of accuracy when it comes to prescription lenses. If you have any questions or concerns about your order or prescription, please don't hesitate to reach out to our customer support team. We're here to assist you, and your satisfaction is our priority. We apologize for any difficulties you experienced when trying to get in touch with us, please feel free to reach out to [email protected] or call us at 1-800-984-5367. Thank you for choosing Lensabl.
Problem scrolling your web site. Only web site I have this problem with.
My main issue was that I wasn't updated on the status of my order. I had to reach out to get information. On my account it kept saying that it was an estimated 6 days to ship, but nearly took an entire month.
Hi,
We apologize for the inconvenience you experienced regarding the lack of updates on your order's status. Your feedback is valuable, and we will work on improving our communication and order tracking processes to provide a smoother experience for our customers.
We're glad to hear that our customer service team responded quickly and provided you with the information you needed. Your satisfaction is important to us, and we appreciate your patience.
If you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Lensabl, and we hope to serve you better in the future!
My order took almost one month to complete.
Once I did receive my glasses, I had a very difficult time adjusting to them. I felt cross-eyed when they were on so I took them to a local lens facility and had them inspected. Even though I provided the requested photo for measuring ocular center, I was told these lenses were "not even close" to correct.
Since Lensabl doesn't offer refunds I ended up having new lenses made locally, in under 2 days, because I did not want to wait another month for them and risk having more issues.
Hi, Loren!
We apologize for the extended processing time and the issues you experienced with the lenses. Your feedback is important, and we'll use it to improve our services and processes to provide a better experience for our customers.
We understand your decision to have new lenses made locally to avoid further delays. We appreciate your understanding and patience during this process.
If you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Lensabl, and we hope to have the opportunity to serve you better in the future.
Easy ordering process. I was able to submit my prescription, a picture of my current frames, and additional measurements. I got a quick response telling me I can have my new prescription in my old frames My only issue was the turnaround time from sending my frames to receiving my new ones, but it seemed to be a USPS issue.
Hi, Ed!
We're glad to hear that you had a positive experience using your old frames with Lensabl, and we appreciate your understanding regarding the turnaround time. Your feedback is valuable, and we'll continue to work on optimizing our delivery process to ensure timely service for our customers.
Thank you for choosing Lensabl, and if you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. We're here to assist you with any further requirements!
High quality, well organized, user friendly, affordable. Love my new glasses. A+
Hi, Rachel!
We're thrilled to hear that you had an outstanding experience with Lensabl, and we appreciate your kind words about our high-quality, user-friendly, and affordable service. Your satisfaction is our top priority, and we're here to provide you with excellent eyewear solutions.
If you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Lensabl, and we look forward to serving you again!
They did a good job and well well-priced but def expect it to take almost a month before you get them back.
Hi, Andrea!
We're glad to hear that you love the glasses you received from Lensabl, and that you found them to be well-priced. Your feedback about the longer-than-expected turnaround time is noted, and we apologize for any inconvenience this may have caused.
We understand the importance of keeping our customers informed about delivery timelines, and we'll work on improving our communication in this regard.
If you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Lensabl, and we appreciate your feedback!
Very happy with my buy. It took a little long but was worth it. They were able to make new Rx lenses for my Bolle sport sunglasses. They fit and the script is excellent.
Hi, Carole!
We're thrilled to hear that you're very happy with your purchase from Lensabl and that we were able to provide you with new Rx lenses for your Bolle sport sunglasses. Your satisfaction is important, and we're here to meet your eyewear needs.
We appreciate your understanding regarding the turnaround time, and we're glad to know that it was worth the wait.
If you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Lensabl, and we look forward to serving you again!
Easy transaction, good quality lens—took about 2.5 weeks to receive my order.
Hi, Kayla!
We're pleased to hear that your transaction with Lensabl was easy and that you received good quality lenses. Your satisfaction is important, and we appreciate your feedback.
Thank you for choosing Lensabl, and if you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again!
Great product….love my new glasses. More frequent updates on the progress of the order would be appreciated in the future.
Hi, Rick!
We're delighted to hear that you love your new glasses! Your satisfaction is important to us, and we appreciate your feedback regarding order updates. We'll certainly work on providing more frequent progress updates in the future to ensure a smoother experience. If you ever have any more feedback or need assistance, please feel free to reach out. Thank you for choosing Lensabl!
Do not buy progressive lenses from them. I had help from lendable to fill in the form and they were wrong. The lenses looked horrible. I've never seen anyone wear anything like this. It was abysmal and unwearable. Lensable blames me and will not refund my money. They will file the lenses to make them flat and not raised up but that is not a solution for me. Lensable does not care if customers are satisfied. Beware! They do not care.
Hi, Marilyn!
We're genuinely sorry to hear about the issues you've faced with your progressive lenses, and we apologize for any frustration and inconvenience you've experienced. Your feedback is important, and we want to address your concerns.
We understand that there were complications with the form, and we regret that the resulting lenses did not meet your expectations. We're committed to resolving this matter and ensuring your satisfaction.
We'd like to work with you to find a suitable solution, whether it involves a refund or another approach to address the issue with the lenses. Please reach out to our customer support team at [email protected] or call us at 1-800-984-5367, and we'll do our best to assist you promptly.
We're sorry for any miscommunication or difficulties you've encountered, and we appreciate your patience as we work to make this right for you. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience with Lensabl.
Do not ever order progressive lenses from them. I was sent back unwearable glasses which they claim I ordered. Having worn progressive lenses for years I would never order this. The company does not care about customers at all.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Naoya!
It's great to hear that Lensabl's services allowed you to get quick reading lenses for your smart glasses, enhancing their functionality. Being able to swap out different lenses as needed is a convenient feature. Thank you for sharing your experience!