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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I am highly satisfied with the way the glasses look; they are beautiful and arrived thoughtfully packaged. Get ready for the outpour of compliments as these glasses are truly one of a kind.
Bare bones service. I made can request to tighten the arms on the glasses. This didn't happen.
The lenses are fine. I'm happy with them. Bare bones service. Slow. Convenient if you're not in a hurry.
Hi, Cyndi!
Thank you for sharing your feedback about your experience with Lensabl. We apologize for any inconvenience you experienced with the service, especially regarding the request to tighten the arms on your glasses.
We appreciate your input as it helps us improve our services. If you have any further concerns or need assistance with your glasses or future orders, please don't hesitate to reach out to our customer support team. We value your business and will strive to provide a better experience next time.
I have used Lensabl for lens replacement on the many frames that I own.
Hi, Christine!
Thank you for choosing Lensabl for your lens replacement needs. We're delighted to hear that you've had a positive experience with our service, and we appreciate your continued support. If you have any more frames that need new lenses in the future or if you have any questions, feel free to reach out. We're here to help, and we look forward to serving you again.
The entire process is very easy and customer service is very responsive if you have questions along the way.
Much more cost effective than ordering replacement lenses through my optometrist.
I love my glasses, they're so cute. I have to send them back for a remake because one lens is off a bit. User error taking sight height picture.
Hi, Dawn!
Thank you for choosing Lensabl, and we're glad to hear you love your glasses! We understand that sometimes there can be minor adjustments needed, and we're here to help you with the remake process. If you have any questions or need assistance with sending your glasses back, please don't hesitate to reach out to our customer support team. We're committed to ensuring your satisfaction, and we appreciate your feedback.
Hi, Trevor!
That's fantastic to hear! We're delighted that you had a painless experience with your new lenses and that you're enjoying the results. If you ever have any more eyewear needs or questions in the future, feel free to reach out. Thank you for choosing Lensabl!
It took approximately 3 months for me to get my lense prescription filled,...including 1 redo. Terrible experience.
Hi, Rod!
We're truly sorry to hear about the challenges you faced with your lens replacement order, as well as the difficulties you encountered with our customer service. This is not the experience we aim to provide our customers, and we understand your frustration.
Your feedback is valuable to us, and we will use it to improve our processes and customer service to ensure a better experience for our customers in the future. If you ever decide to give us another chance or have any further concerns, please don't hesitate to reach out to our support team.
Thank you for taking the time to share your feedback, and we apologize for any inconvenience you experienced.
This was my third order and for some reason I received three request for PD after submitting the photo. It was denied two times.
Hi, Nathan!
We apologize for the inconvenience you faced with your order, particularly the repeated requests for your PD measurement. We understand how frustrating this can be, and we're sorry for any confusion.
If you have any further concerns or need assistance with your order, please don't hesitate to reach out to our support team. We value your feedback and will use it to improve our processes.
Thank you for your patience, and we hope to provide a smoother experience for your future orders.
I sent my frame to Lensabl to replace my clear lenses with colored lenses. I was completely satisfied with the work.
Hi, Shirley!
Thank you for sharing your positive experience with Lensabl! We're delighted to hear that you were satisfied with the replacement of your lenses and that our customer service team was prompt and helpful. We look forward to serving you again in the future. If you ever have more eyewear needs or questions, don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your support!
Received my eyeglasses but the prescription is incorrect - unable to wear the eyeglasses. Have left messages but I don't get a response.
Hi, Gary!
We apologize for the inconvenience you've experienced with your eyeglasses order. We understand how frustrating it can be to receive an incorrect prescription, and we want to make this right for you.
Please accept our sincerest apologies for any delays in responding to your inquiries. We value your feedback and are committed to resolving this issue promptly.
To expedite the process, please reach out to our customer service team at [email protected] or call us at 1-800-984-5367. Our team is here to assist you in correcting the prescription and ensuring you receive the eyeglasses that meet your needs.
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter. Thank you for choosing Lensabl, and we look forward to assisting you in getting the correct prescription eyeglasses you deserve.
The status page kept saying "Six days until shipping" day after day for two weeks. I emailed customer support and got an unrelated reply that looked like a form letter they send customers to buy time ("we identified a need to take the lenses back a few steps to be corrected" etc), but it was not an answer to my particular question. Then I got busy and stopped checking the status, and suddenly my glasses arrived within about three weeks. I'm happy with the glasses and with the price, but I'm not sure I would go through that anxiety again.
Hi, Mary!
Thank you for your feedback and for choosing Lensabl for your lens replacement needs. We apologize for any confusion and inconvenience you experienced with the status updates. We understand the importance of timely communication, and we'll work on improving this aspect of our service.
We're pleased to hear that you're ultimately satisfied with your glasses and the price. If you decide to use our services again in the future, we'll strive to provide a smoother experience from start to finish. If you have any further questions or concerns, please don't hesitate to reach out to us. Your feedback is valuable in helping us improve our service.
Website easy to navigate. Instructions clear except mailing address in final page.
Well, honestly, you seemed to lose my frames for a few weeks, because it was almost a month from when you got them to when they were shipped back to me. But I did get them, and I'm pretty happy.
Hi, Kevin!
Thank you for choosing Lensabl and for sharing your experience with us. We apologize for the delay in processing your frames, but we're glad to hear that you ultimately received your frames with new lenses and are happy with the result. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us.
I ordered my glasses several weeks ago and was promised that it would take 7-10 days. There was no communication until I reached out after about a month. Finally, they showed up, with no notification that they were on their way. However, the glasses are lovely and I'm happy with the result.
Hi, Mimi!
Thank you for choosing Lensabl and for sharing your feedback with us. We apologize for the delay in communication and the extended processing time. We're glad to hear that you are happy with the glasses once they arrived. If you ever need assistance or have any questions in the future, please feel free to reach out to us.
The lenses we ordered for my daughter's glasses worked out great and saved us tons of money!
Hi, Christa!
We're delighted to hear that the lenses for your daughter's glasses worked out well and that you were able to save money with Lensabl. Thank you for choosing us for your eyewear needs! If you have any more eyewear needs in the future or any questions, please don't hesitate to reach out. We're here to assist you.
Very simple process, sent my glasses in, they matched the lens color, and made my prescription all at a fair and reasonable price. Very simple, great service
Hi, Anthony!
Thank you for sharing your positive experience! We're pleased to hear that you found the process simple and that you're satisfied with the product and service. If you ever need assistance with your eyewear in the future or have any questions, don't hesitate to get in touch. Enjoy your glasses, and have a fantastic day!
Frames with new lenses delivered and as they should be.
Hi, Lila!
Thank you for your feedback, and we're glad to hear that your frames with new lenses were delivered as expected. If you ever need our services again or have any questions, feel free to reach out. We're here to help. Enjoy your eyewear, and have a great day!
Ordered lens replacement for existing frames. They sent a package to send my frames in (good, convenient). Cost was middle / okay. Frames sat at their labs for months. Every time I checked the status of my order it says "6 days away from shipping".
Contacted support. A week later they sent some reply that looks to be run through a language translator stating my mail had gone to their junk folder, thus the late reply. They said not to worry, my package has already shipped.
No glasses for a few days after. Tried to use their online chat service, but it always says they aren't available (1pm PST on a wednesday? 12pm on a thursday? Not sure when they will be open). More emails sent asking for updates.
Still no glasses. This is starting to feel like an elaborate scam.
Hi, Korey!
I'm very sorry to hear about the issues you've experienced with your order, including delays and poor communication. This is not the level of service we aim to provide at Lensabl, and I understand your frustration.
Please reach out to our customer support team at [email protected] or call us at 1-800-984-5367 to address these concerns. They should be able to investigate the status of your order and provide you with more information.
We apologize for any inconvenience you've faced, and we appreciate your feedback as it helps us improve our services. Thank you for your patience, and we hope to resolve this matter for you as soon as possible.
Even on delivery day the website still showed 6 days to completion checked with customer service 2-3 times but information did not help much
Hi, Harold!
Thank you for sharing your feedback on your Lensabl experience. It's unfortunate that the order tracking on the website didn't provide accurate information, and I understand how this could be frustrating.
If you have any further eyewear needs or concerns in the future, don't hesitate to reach out to our customer service team for assistance. Your input is valuable.
The ordering interface was clunky and confusing. The UX and ease of use for customers could definitely be improved.
Hi, Karla!
Thank you for sharing your feedback about the ordering experience with Lensabl. I'm sorry to hear that you found the interface clunky and confusing. User experience is crucial for online services, and it's important for companies to provide a seamless and user-friendly ordering process.
Your feedback is valuable, and it can help identify areas for improvement.
If you have any further eyewear needs or feedback in the future, please feel free to reach out to our customer service team.
Overall good experience. Would liked to have had more updates in process. Thanks! Will use again!
Hi, Jeffrey!
Thank you for sharing your positive experience with Lensabl, and I'm glad to hear that you plan to use our services again.
If you have any further eyewear needs or feedback in the future, don't hesitate to reach out to our customer service.
Sorry to say that my experience with Lensabl was not good.
The bottom line is that it took a very long time (a month) to get my lenses produced. Customer Service was absolutely terrible. The lenses were very poorly made and had to be sent back a second time.
With all that, any other company would offer some kind of compensation. Lensabl offered 5% off. :(,
All in all it took 2 month (!) for me to get my final glasses.
Hi, Doug!
I'm sorry to hear about your negative experience with Lensabl. It's disappointing to learn about the slow production, poor quality, and inadequate customer service you encountered during your order process. Your feedback highlights areas where we can improve our services and customer support.
If you have any further concerns or issues, please do not hesitate to reach out to us!
Thank you for sharing your experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Joel!
Thank you for choosing Lensabl and sharing your experience! We're delighted to hear that you are highly satisfied with the appearance of your glasses and that they arrived beautifully packaged. We apologize for any initial difficulty you faced with contacting us, but we're glad to hear that our representative was able to assist you promptly and get your glasses shipped out.
We appreciate your feedback and value your business. If you ever have any more questions or need assistance in the future, please feel free to reach out. Enjoy your one-of-a-kind glasses, and we look forward to serving you again!