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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
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Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
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First ordered a lens-only order for a very popular Oakley sunglass brand. Lenses came back wrong size and when I re-contacted support, was told I had sent in the wrong documentation. I double checked the three different links I had sent documenting the sunglasses and the lens size, which was clearly correct, sent this back to support was toldcto send in frames. Sent back the lenses with the frames and then everything went into black hole. I could not get a response from support after numerous tries, email and phone. Finally I received a response through social media and within a week I received my glasses back, likely a month from the start of the process. The radio silence from support is unacceptable in any business, but certainly one where you have my expensive Oakley frames in your possession. I'm surprised your small growing company is still in business treating customers this way. I'm happy to provide email documentation of this story if anyone cares to see it.
It was bad. The glasses were promised to ship and arrive by a certain date. They did not arrive in time. Bad communication as well.
Hi, Ben!
We apologize for the delay and lack of communication during your order process. Your experience doesn't meet our standards, and we understand your frustration.
We're constantly working to improve our processes and enhance the way we communicate with our customers. Your feedback is essential to help us make these improvements and provide a better experience in the future.
If you have any unresolved issues or if there's anything further we can do to assist you, please don't hesitate to contact our customer support team. You can reach us at:
Phone: 1-888-217-8644
Email: [email protected]
We appreciate your patience and understanding and are committed to making the necessary changes to avoid such issues in the future. Thank you for your feedback, and we hope for the opportunity to serve you better next time.
After MONTHS of arguing, i had no choice but accept me brand new rayban wayfarers with scratched and damaged frames FROM LENSABL having issues getting the lenses out on top of crappy vision/perscription attempt. There are services who garantee their work if you arent happy. Lensabl claims they back their work, but then have no intention of follow through. I am unhappy with the amount of time, with the customer service, the price was outrageous, and my lenses are incorrect...but my $150 wayfarers were brand new, unworn. They had major scratches and GAUGES around the lense track because they clearly had trouble removing the lense...the completely ignored my claim and never replied about it. So i paid 150 for new frames and FIVE HUNDRED DOLLARS to have lenses put in that DO NOT allow me to see better, and have them RUIN a pair of brand new frames...OUT OF POCKET! I AM FURIOUS THAT I HAVE TO EAT IT...BYT WHAT CAN I DO?...NOTHING! DO NOT USE LENSABL...RUDY SHOULD BE FIRED!
Hi Frederick,
We deeply regret the negative experience you've had with Lensabl. Your dissatisfaction is unacceptable, and we apologize for the inconvenience you've encountered during the process.
We take your feedback seriously and are committed to addressing your concerns and making the necessary improvements to prevent such issues in the future.
If you still have unresolved issues or concerns, please don't hesitate to reach out to our customer support team, and they will work with you to find a solution.
You can contact us at:
Phone: 1-888-217-8644
Email: [email protected]
Your feedback is valuable, and we appreciate the opportunity to make amends and ensure that future customers don't encounter the same problems. Thank you for sharing your experience, and we hope to serve you better in the future.
I bought a pair of frames on Poshmark, and the seller included a coupon for Lensable. It took a bit longer than i expected, but the glasses are perfect. Of course, about a week after I received the glasses, I found my other pair that had been missing for six months. Now I have two pairs of Theo Mille readers. I would use Lensabl again.
Hi, Colleen!
Thank you for sharing your experience with Lensabl! We're pleased to hear that you had a positive experience overall and that your replacement glasses turned out to be perfect. It's always nice to have a spare pair of quality glasses, and we appreciate your feedback.
If you have any more eyewear needs or any questions in the future, please don't hesitate to reach out. We're here to help and serve you with the best eyewear solutions.
I am so glad I found this business through searching online. I have my favorite frames and trying to get new prescription put in them cost an arm and a leg locally. Lensabl makes the process easy and affordable. I have had 2 frames done now. Thank you!
Hi, Robin!
We're delighted to hear that you found Lensabl to be a hidden gem for your eyewear needs! It's wonderful that we could provide you with an easy and affordable solution for your favorite frames. Thank you for choosing us and for sharing your positive experience. If you ever need assistance or have more frames to update in the future, we're here to help. Your satisfaction is our priority!
Easy process and the lenses were exactly what we needed. My daughter has a strong prescription and other companies weren't able to accommodate her rx.
Hi, Claire!
We're thrilled to have been able to meet your daughter's unique prescription needs! Making the process easy and providing the right lenses is what we aim for. If you ever have more eyewear needs or questions in the future, feel free to reach out. Your satisfaction is important to us, and we're here to help. Thank you for choosing Lensabl!
Horrible
After three times trying to get my lenses right they broke my Feb 31 frames. REFUSED to substitute and invented excuses. HAD to chose one of their frames and GOT THE LENSES WRONG!
WHERE IS MY REFUND!
Hi, Serena!
We're truly sorry to hear about your experience. It's important to us that you receive the service you expect, and we apologize for any inconvenience. We'd like to help resolve the issue and address your refund. Please contact us at Phone: 1-888-217-8644, Email: [email protected], so we can assist you further. Thank you for your patience and understanding as we work to make things right.
When two pair of my precious Roeper frames had lens problems, Lensabl was recommended for replacement. You came through and returned my sunnies to me in perfect condition, and to my exact specifications. Lots of options to chose from, done quickly and with the option of a one-year guarantee. That's peace of mind, and I look great too! Many thanks.
Hi, Crone Del A!
We're delighted to hear that you had a positive experience with Lensabl and that we could help you preserve your treasured frames! Our goal is to provide quality service, and we're pleased to have met your expectations. If you ever need assistance again, please don't hesitate to reach out. Thank you for choosing Lensabl!
A few months back I ordered a set of lenses with edge polish. When I received them, they did not have the high luster polish that I always get. In our communication back and forth I was told several things, first that they were polished, but it was a satin polish. When I asked for a credit since that was not what I ordered and paid for, I was told that the satin polish was a standard courtesy for high index lenses. "Courtesy" means no charge, which made it worse because I paid for this. Then I was told that it was my fault for not telling the lab that I wanted a high luster polish. The problem with that is the online order form does not mention types of polish, and unless an update has been made to the website, neither is there any mention of types of polish anywhere on the site. At that point I posted a negative review. Lensabl responded by asking me to contact them. I did and I wish I had not. I received an apology and was asked to return the glasses so the high luster polish could be provided. Lensabl sent me a UPS Next Day label, I sent them back, and the moment they arrived at the dock and were signed for, they "disappeared". And they stayed "lost" for 4 weeks. In my inquiries I was told that the "lab does not have them" which could imply that someone else did have them. I don't know. But they offered to replace the glasses and asked for the web address where I had purchased the frames. I provided it and tracked that vendor's inventory. From what I can tell, Lensabl never purchased the replacement frames. At 4 weeks, I requested an update, and was told my glasses were ready to be sent back to me, and that a tracking number would be provided. The tracking was not provided but they showed up the next day, again by UPS Next Day. And they were my glasses, not a replacement. So, someone had them. Was this negligence or malice? I cannot say. But what I can say is that I will not use this company again, which is disappointing. My previous orders were wonderful. I will add, if it is pertinent, all the previous orders dealt with a lab in California; this order went to a lab in Colorado. I don't know if the company has moved or is working with more than one lab. It was very disappointing, and I am not a fan of heartburn!
Hi, Jill!
I'm truly sorry to hear about your disappointing experience with Lensabl this time. It's clear that there were several issues in communication, service, and delivery that caused you inconvenience. This isn't the level of service we aim to provide, and I completely understand your frustration.
While we can't change the past, we can certainly learn from it. I appreciate your feedback, and it's important for us to continually improve our processes. We'll be sure to take your comments into consideration as we strive to enhance our services and the overall customer experience.
If you have any outstanding concerns or need further assistance, please don't hesitate to reach out to our customer support at [Phone: 1-888-217-8644] or [Email: [email protected]]. We'd like to do our best to make things right for you.
Thank you for your past support and for providing this feedback.
It took several weeks, and when my glasses were returned to me the lenses were wavy and unusable. They should never have sent these to me since they are so obviously unusable. It's taken over a week for me to even get a Lensabl to agree that they made an error in their lab with my lenses. I've had to jump through a lot of hoops. They admitted there was a lab error and they shouldn't have sent them out to me in this condition. I asked for a refund because I don't want to go through another three-week turnaround to see if they make them right next time. I was told that all lenses are nonrefundable. I understand this policy if the lenses are made correctly. But to send me faulty lenses that Lensabl agrees are faulty and need to be remade and to not give me the option of a refund is unacceptable.
Hi, Elizabeth!
I'm truly sorry to hear about the issues you've faced with your recent order from Lensabl. It's clear that you've had a frustrating experience with the delivery of unusable lenses and difficulties in obtaining a refund. I apologize for any inconvenience this may have caused.
I appreciate your feedback, and we take this situation seriously. We are committed to making this right for you. Please contact our customer support at [Phone: 1-888-217-8644] or [Email: [email protected]], and let them know about this specific issue. We will do our best to resolve it promptly and to your satisfaction.
We value your business and the opportunity to serve you, and we want to ensure that you receive the quality product and service that you deserve. Thank you for bringing this matter to our attention.
Took a 2 months to figure out order,lost glasses,order came back wrong
Hi, William!
I apologize for the inconvenience you experienced with your order. It appears there were multiple issues and delays that made your overall experience frustrating. We are truly sorry for the difficulties you faced, and we understand your concerns. We appreciate your feedback, and we're constantly working to improve our processes to ensure a smoother and more efficient experience for our customers. If you have any specific concerns or need further assistance, please don't hesitate to reach out to our customer support team. Your satisfaction is important to us, and we'll do our best to address any outstanding issues. Thank you for your patience.
Ordered over a month and still no sign of the order.
Hi, Sean!
We apologize for the extended delay you've experienced with your order. This is not the level of service we aim to provide, and we understand your frustration. Shipping and order processing times can sometimes be affected by various factors, and we regret that you've had to wait longer than expected.
To address your concerns and provide you with a resolution, we recommend contacting our customer support team. They will be able to investigate the status of your order and provide you with the necessary information or assistance.
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this issue for you.
Lost my order. Messaged and showed my payment. Wanted to know which glasses I wanted. I order through many different sites and couldn't remember for this one. Have been going back-and-forth. Still haven't received them.
Hi, Tanya!
We're truly sorry to hear about the issues you've encountered with your order. It's important to us that you have a smooth and efficient experience with our services. Losing or forgetting an order is not the level of service we aim to provide.
To help you resolve this situation, please reach out to our customer support team. They should be able to investigate the status and work to expedite the delivery for you.
We understand your frustration and appreciate your patience as we work to address this issue and ensure you receive your order in a timely manner. Your satisfaction is important to us, and we're committed to resolving this matter.
Sent in my amazon echo frames to be fitted with rx lenses. I was hesitant about sending them away but im glad i did. The glasses came back within two weeks, and were ready to wear. Ty for this service, and ty for being cost effective. I appreciate it...
Hi, Mayday!
Thank you for choosing Lensabl for your prescription lens needs! We're delighted to hear that you had a positive experience and that your Amazon Echo frames were fitted with prescription lenses to your satisfaction. We appreciate your feedback and are here to assist you with any future eyewear needs. Enjoy your newly enhanced glasses!
Bad defective lenses, vision is warped, terrible quality
Hi, Asher!
I'm really sorry to hear about the issues you've experienced with the lenses. This is not the level of quality we aim to provide, and we apologize for any inconvenience you've faced.
To resolve this matter, please contact our customer support team as soon as possible. They will be able to assist you in addressing the defect and finding a suitable solution. You can reach them at:
Phone: 1-888-217-8644
Email: [email protected]
Your satisfaction is important to us, and we want to ensure you have the best possible experience with Lensabl. Thank you for bringing this to our attention.
Explanation of product totally incomplete. Asked for my full prescription and then didn't use it at all. I wanted bifocals but it was never explained that they were not available in Bose sunglasses lenses. You sent me glasses that basically had no prescription in them and charged me for prescription lenses. I had no choice but to buy reader glasses and pay AGAIN…this time it took over 2 months to receive the new lenses. Zero customer service, no follow-up, outrageous timelines, apparently multiple "quality control failures" which put me to the back of the line in the factory every time. I will never order anything affiliated with this company again and will make sure everyone i know hears about my experience
Hi, Todd!
I'm truly sorry to hear about the negative experience you've had with Lensabl. This is certainly not the level of service we aim to provide, and I understand your frustration.
We apologize for any misunderstanding regarding the availability of bifocals for your Bose sunglasses lenses. Your feedback is valuable in helping us improve our services and communication with customers.
To address your specific concerns and seek a resolution, please contact our customer support team at your earliest convenience:
Phone: 1-888-217-8644
Email: [email protected]
We appreciate your feedback and the opportunity to make things right. Your satisfaction is important to us, and we are committed to addressing your concerns. Thank you for bringing this to our attention.
My glasses do not fit correctly. The lens are protruding off the lens. Its poorly fitted.
Hi, Pamela!
I'm sorry to hear about the issue with the fit of your glasses. We aim to provide a quality product, and it appears there may have been an error in the measurements or fitting.
To address this concern and ensure you have a pair of glasses that fit properly, please contact our customer support team. They will be able to assist you with resolving the fit issue:
Phone: 1-888-217-8644
Email: [email protected]
Your satisfaction is important to us, and we are committed to assisting you in getting the correct fit for your glasses. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.
Your service wasn't worth a dam. Your communication was worse than that. I wasted time and money dealing with your company. The lens did not fit my glasses. Why do you want people to send the glasses and when they come back they don't even fit the frame
Hi, Robert!
I'm sorry to hear about your negative experience. It's disappointing to hear that your lenses didn't fit your glasses correctly and that you had a frustrating experience with our service and communication. This is not the level of service we strive to provide.
We take your feedback seriously, and we would like to make things right. To address this issue and ensure you have glasses that fit your frames correctly, please reach out to our customer support team:
Phone: 1-888-217-8644
Email: [email protected]
Our team will work with you to resolve this matter and ensure you are satisfied with your purchase. Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced.
Very pleased from start to finish. I got replacement prescription lenses (for seeing distances and with the transition lens) for my Bose sunglasses and they work perfectly! I'm thinking of getting my other glasses updated with new lenses now. I would recommend Lensabl to others!
Hi, Mark!
Thank you for your positive feedback! We're delighted to hear that you're very pleased with the entire process and that your replacement prescription lenses for your Bose sunglasses are working perfectly. If you ever decide to update your other glasses with new lenses, we'll be here to assist you. We appreciate your recommendation and look forward to serving you again in the future. If you have any more questions or need assistance, feel free to reach out to us.
Do not feel that the progressive lens prescription is is the correction position for my eyes. The prescription is correct, but the progression is off a lot. I have to move the glasses far down my nose in order for the lenses to sit correctly with my vision.
Hi, Jennifer!
We're sorry to hear about the issues you've experienced with your progressive lenses. Your comfort and satisfaction are of utmost importance to us, and we appreciate your feedback.
It's essential that progressive lenses are precisely positioned to provide optimal vision correction. We understand your concerns and want to make things right.
Please contact our customer support team at [email protected] or call us at 1-800-984-5367. We're here to assist you in resolving this issue and ensuring your progressive lenses are in the correct position for your eyes.
Thank you for choosing Lensabl, and we appreciate the opportunity to address your concerns.
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Hi, Guy!
We sincerely apologize for the inconvenience you've experienced during your order process. This level of service is not reflective of our standards, and we take your feedback seriously.
We understand that the miscommunication and delays have been frustrating for you. Please know that your experience is not a typical one, and we are committed to making improvements in our customer service to ensure this doesn't happen in the future.
If you have any outstanding issues or if there's anything further we can do to address your concerns, please do not hesitate to reach out to our customer support team. You can contact us at:
Phone: 1-888-217-8644
Email: [email protected]
Your feedback is valuable to us, and we'll use it to enhance our services and ensure a better experience for all our customers. Thank you for your patience, and we hope to have the opportunity to serve you better in the future.