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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
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Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I can't give a 0 star review, but I would if possible. Numerous delays in fulfilling the order. Wrong set of lenses was sent out initially. I place an order in April and now is October and I still don't have a functional set of lenses for my sunglasses. They've sent me 3 replacements. Takes more than a month in between to get a replacement. They are very slow to respond or update you on the order delivery unless you keep emailing them to ask for updates. I've tried to give them the benefit of the doubt each time, but I have lost my patience and asked for a refund.
Glasses came quick and were correct prescription but there was a scratch on the right lense. Not enough for me to want to send them back but enough to be annoying that I really don't want to wear them.
Hi, Daniel!
We're glad to hear that your glasses arrived quickly and with the correct prescription, but we apologize for the inconvenience of the scratch on the right lens. Quality control is important to us, and this shouldn't have happened.
Please don't hesitate to contact our customer support team at [email protected] or 1-888-217-8644 to discuss the issue. We'll work to find a solution that meets your satisfaction, whether it's addressing the scratch or arranging for a replacement. Your feedback is valuable to us, and we're committed to ensuring you have a positive experience with Lensabl.
It's been months since I tried this site, almost forgot about it until I got a review email about an order I never even got. Ordered with a box to get mailed and never came within two weeks. Asked about my order and they said they thought it was done so they'd send a new box with priority, never came. They never sent a notification message or email about them even sending the box like it said they would, so I was left in the dark. Luckily got my refund so that's why they at least get a star
Hi, A D
We're truly sorry to hear about the issues you experienced with your order. This is not the level of service we aim to provide. Delays and a lack of communication should not be the norm, and we understand your frustration. We appreciate your feedback, and we're continually working to improve our processes and customer experience.
If you ever decide to give Lensabl another try, we'd like to make sure you have a much better experience. If you have any further questions or concerns, please feel free to reach out to our customer support team at [email protected] or 1-888-217-8644. We're here to assist you and ensure your satisfaction.
I ordered my prescription glasses with a light blue color. I used them for night driving and apparently this light blue coloris not meant for the Texas high temps which make them blurry. After send them back, I asked to remove the blue color (a lower price prescription product). They said, it was not possible without me paying 25% for changing the original order. Well... they send me the exact same order with similar results. Now after several weeks of back and forward trying to claim the warranty, I got stuck with a NICE "blurry prescription glasses" that I'm not able to use for driving.
Hi, Carlos!
We apologize for the inconvenience you've experienced with your prescription glasses. We understand your frustration, and we're committed to ensuring you have a positive experience with Lensabl.
It's essential to us that you are satisfied with your eyewear, and we'll do our best to address this issue promptly. Please reach out to our customer support team at [email protected] or 1-888-217-8644 to discuss your situation further and explore potential solutions to resolve the problem with your glasses. We appreciate your patience and look forward to assisting you.
Was much slower than having them done somewhere, but the lens are tinted, but around the outer edge it is clear. They still function as sunglasses yes, but they look kinda dumb. Kinda defeats the point of having aesthetically pleasing frames.
Hi, Jon!
We're sorry to hear that your experience with Lensabl wasn't up to your expectations. Our aim is to provide quality lenses and excellent service. If you believe there is an issue with the tint or the appearance of your lenses, please don't hesitate to contact our customer support team at [email protected] or 1-888-217-8644. They will be able to assist you and address any concerns you have regarding the appearance of your lenses. Your satisfaction is important to us, and we want to ensure you have the best experience possible with Lensabl.
Paid $800+ to put lenses in frames I sent. They stole the frames and kept the money…. All I received was a shipping label which they said was my glasses…
Hi, Clay!
I'm very sorry to hear about your negative experience, but it seems there might be some confusion or a misunderstanding. Lensabl is a reputable company, and we take customer concerns very seriously.
Please contact our customer support team at [email protected] or 1-888-217-8644 to clarify the situation and resolve any issues you might be facing. They can provide assistance and investigate the matter to ensure your concerns are addressed appropriately. Your satisfaction is important to us, and we want to make sure your experience with Lensabl is a positive one.
Barely a year after receiving new lenses from Lensabl, and the coating is already peeling off around the edges. I expect a whole lot more from lenses that cost $300+. Support wasn't interested in fixing the problem.
Hi, Doug!
I'm sorry to hear about the issue you're facing with the coating on your lenses. Lensabl aims to provide quality products, and this doesn't meet our standards. Please accept our apologies for any inconvenience.
We'd like to resolve this for you. Please reach out to our customer support team at [email protected] or 1-888-217-8644 and explain the situation. They should be able to assist you with your concerns and explore potential solutions to address the peeling coating on your lenses. Your satisfaction is important to us, and we want to ensure your eyewear meets the expected quality standards.
I was unsure whether to buy them online, but this company is legit. Thank you!
Hi, Lee!
You're very welcome! We're delighted to hear that you had a positive experience and that your lenses turned out perfectly. Lensabl strives to provide quality products and excellent service, and we're pleased to have met your expectations. If you ever need any further assistance with your eyewear or have more questions in the future, don't hesitate to reach out. We're here to help. Enjoy your clear vision!
Took SEVERAL months to get glasses back. Communication was poor; felt as if I was talking to a bot, and could not get a human. Kept asking for a pupil reading, which I sent about 8 times and couldn't get confirmation of receipt. Never again.
Hi, Annita!
We apologize for the inconvenience and delay you experienced. This doesn't meet our service standards, and we're truly sorry for the frustration it may have caused. Your feedback is important to us, and we're working to improve our communication and processes to ensure a better experience for our customers. If you ever reconsider and decide to give us another chance in the future, please don't hesitate to reach out, and we'll do our best to provide a smoother and more responsive service. Thank you for sharing your feedback.
I paid a Lot of money for my BOSE sunglasses to have reader lenses.
After 2+ months I called and learned my lenses were forgotten.
You put a rush on my order and sent me the wrong lenses. You also refused my a refund.
Hi, Patrick!
We deeply regret the experience you've had with us. This falls short of our commitment to providing quality service, and we're truly sorry for the inconvenience you've faced. We're working to enhance our processes to prevent such issues from happening in the future.
Regarding your refund, please reach out to our customer support team with your order details, and we will make sure to address this as quickly as possible. We appreciate your feedback and will use it to make the necessary improvements. We value your business and hope you'll consider giving us another chance in the future. Thank you for sharing your concerns.
I sent in a frame that I loved but needed a new prescription. Lensabl did a great job and I have no problems!
Hi, Nicole!
We're delighted to hear that you had a positive experience with Lensabl for your progressive lenses! Your satisfaction is our priority, and we appreciate your trust in us. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for your kind words!
As good as the user expirience is pre order, once it is placed it goes into a vaccum. I was told it would ship in 7 business days. It has been 7 days total and the order still says 7 business days until it ships.
It has been in "applying coatings" for 4 days...I expirienced the same frustration with some sunglasses, and was hoping it was an isolated case, guess not. Most llikely, I will not return as a customer
Hi, Kenn!
We're genuinely sorry to hear about the communication issues and delays you've experienced. This doesn't reflect the level of service we aim to provide. Your satisfaction is important to us, and we understand your frustration.
We will do our best to address this matter and improve our communication and processing times. If you ever reconsider and decide to give us another chance, please feel free to reach out to our customer support team for assistance. We value your feedback and hope to better serve you in the future. Thank you for your patience and for bringing this to our attention.
These lenses hold up better against scratches than the Warby originals, so far. My only nit: they kept my Warby case on my first set and gave me one of their crummy, gigantic cases. That was not cool. Otherwise, I'll keep coming back.
Hi, Ron!
Thank you for sharing your feedback with us. We're glad to hear that you're enjoying the quality of the lenses. We apologize for the issue with the case and any inconvenience it may have caused. If you have any further concerns or if there's anything else we can assist you with in the future, please don't hesitate to reach out to us. Your satisfaction is important to us, and we appreciate your continued support.
I am disappointed that I haven't received my order yet. I am surprised you sent me a survey. I ordered these glasses for a trip which is on Thursday of this week. It's been over a month and it looks like I won't have them for the trip.
Hi, Greg!
I'm very sorry to hear that you haven't received your order yet, and I understand your disappointment. We apologize for any inconvenience this delay may have caused. It's important to us that you have the glasses you need in time for your trip.
To assist you further, please contact our customer support team as soon as possible. You can reach us at:
Phone: 1-888-217-8644
Email: [email protected]
Our team will do their best to address your concerns and expedite your order. Your satisfaction is important to us, and we're committed to resolving this issue for you. Thank you for your patience.
Despite my prior satisfaction with Lensabl, unfortunately this time was very disappointing. They took months processing my sunglasses, only to find out they broke the frames and had to reorder them. Then they proceeded to take even longer and did not give me updates. When the sunglasses were finally finished, Lensabl lost time. So they ordered another pair of glasses and at this point I had them send me the glasses without completing the prescription lenses and give me a refund. When they did not refund me at first, I had to contact them again to finally get my money back.
Hi, A P.
I'm truly sorry to hear about your disappointing experience with Lensabl this time around. This is not the level of service we strive to provide, and I understand your frustration. Please accept our sincere apologies for the inconvenience you've faced.
We appreciate your feedback, and we're committed to addressing these issues and improving our services. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. You can contact our customer support team at:
Phone: 1-888-217-8644
Email: [email protected]
Your satisfaction is important to us, and we want to make things right. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
The process is timely and unreliable. The tint in my glasses were done incorrectly and customer service takes an attitude when customers complain.
The first time I used Lensable it took 2 months but the lenses were ok. A year later I tried again, I chose tiny level 2. A month later the glasses arrived with barely any tint at all, I sent them back and they simply returned them weeks later saying it was corrected but they did nothing.
The worst part of the process is that they don't return the original lenses when they ship your frames back with your order. You're just stuck with their error.
Never again.
Hi, Bill!
I'm truly sorry to hear about your negative experiences with Lensabl. This falls short of the service we aim to provide, and we sincerely apologize for the inconveniences you've faced.
We value your feedback and will work to address these issues to improve our services. We understand that it's crucial for customers to have the correct lenses and a smooth process.
If you have any remaining concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us. You can contact our customer support team at:
Phone: 1-888-217-8644
Email: [email protected]
We appreciate your feedback, and we are committed to ensuring a better experience for our customers in the future. Your satisfaction is important to us, and we will strive to make things right. Thank you for your understanding.
Good marketing material, but bringing that to life was impossible. Poor response time, slow time in responding to emails, and no one ever answered the phone. Let's talk about the job on the frames. TODAY I can't even see out of the glasses. I PAIDED FOR A $#*!TY INCOMPLETE JOB. Everytime i SEE ONE OF YOU ADS I WILL SMEAR YOUR NAME AND ENCOURAGE EVERYONE I CAN TO NOT DEAL WITH YOU
And...I nerve of you to send this correspondance this far after a Sale; idiot
Hi, Van!
We're genuinely sorry to hear about your negative experience with our services. The issues you've faced are not reflective of the level of service we aim to provide, and we sincerely apologize for any inconvenience caused.
We value your feedback, and we want to address these concerns. If there's any way we can assist you further or resolve any outstanding issues, please don't hesitate to contact our customer support team. You can reach us at:
Phone: 1-888-217-8644
Email: [email protected]
Your satisfaction is important to us, and we are committed to improving our services to ensure a better experience for our customers in the future. We apologize for any frustration you've experienced and appreciate your feedback.
I wanted a prescription for computer use and received a distance prescription. While the lenses are good for far distance, they are not what I asked for. I contacted customer service and was told the prescription was what I requested, it was not an no offer of correction was offered.
Hi, Julie!
We're truly sorry to hear about the issue with your prescription. It's important to us that you receive the correct lenses to meet your needs. Please accept our apologies for any inconvenience you've experienced.
To resolve this matter, please reach out to our customer support team at your earliest convenience. We are here to assist you and make sure you get the right prescription. You can contact us at:
Phone: 1-888-217-8644
Email: [email protected]
We'll do our best to rectify the situation and ensure you receive the lenses you need. Your satisfaction is important to us, and we appreciate your understanding as we work to resolve this issue. Thank you for bringing this to our attention.
As per title it was a circus show. The whole process took weeks on weeks so not only I did not have glasses but it seemed that the only one interested to get this resolved was me. A shame because the lenses are decent once you get them.
Hi, Ted!
We apologize for the inconvenience and frustration you experienced during the process. We understand that a broken frame can be a significant issue, and we take this matter seriously.
Our team is committed to providing quality service, and we're disappointed that we fell short of your expectations. We appreciate your feedback and are continuously working to improve our processes and customer service.
If you ever have further concerns or questions, please feel free to reach out to our customer support team at:
Phone: 1-888-217-8644
Email: [email protected]
Your satisfaction is important to us, and we will do our best to ensure a smoother experience in the future. Thank you for your patience and understanding.
My new lens replacement came with the "Anti-Fog option", as this just came with the package that I selected. Again, this automatically came with the Premium package that I selected. This was a huge mistake because they placed some type of rough film on the inside of the lens; I guess this is what they call the "Anti-Fog option." The problem this created is when you try to clean your lenses everything sticks to it. It's like a magnet. All the cloth fibers stick no matter what sort of cloth you use. The only way to get this clean is to wash it with soap and water and let it air dry to avoid getting lint on it.
Other than this, everything else had been fine.
Hi, Henry!
We're sorry to hear about the issue you've encountered with the "Anti-Fog option." Your feedback is important to us, and we appreciate you bringing this matter to our attention.
The anti-fog coating is designed to prevent fogging on the lenses, but it seems that the application process may have caused some unintended consequences. We apologize for any inconvenience this has caused.
If you wish to have the anti-fog coating removed from your lenses or if you have any other concerns, please contact our customer support team at:
Phone: 1-888-217-8644
Email: [email protected]
We value your feedback, and we're committed to addressing your concerns to ensure you have a better experience with our products. Thank you for your understanding.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi, Ioan!
We're truly sorry to hear about the difficulties you've experienced with your order. This is far from the level of service we aim to provide, and we understand your frustration. Your feedback is important to us, and we apologize for any inconvenience this may have caused you.
Our customer support team will be in touch with you to resolve the issue and address your concerns. We appreciate your patience, and if there's anything else you'd like to discuss or if you have any further questions, please don't hesitate to reach out to us at [email protected] or 1-888-217-8644. Your satisfaction is important to us, and we hope to have the opportunity to make this right for you.