On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I requested a 10x28mm segment trifocal after being told by a salesperson that it was available. After being reassured that the 10x28mm lenses would be made, I purchased them. A substitution was made (7x28mm) without contacting me first. I did not want the 7x28mm and received a refund. It would have been MUCH simpler and faster if I had been contacted about a substitution before the lenses were made and shipped to me.
I appreciate how easy they make this process for the customer. The shipping times were fast. However, I've noticed that my frames are now sitting differently on my face now, and I think I'll have to take them in to be adjusted.
Hi, Sam!
Thank you for sharing your experience with Lensabl. We're pleased to hear that the process was straightforward and that you received your order quickly. However, we apologize for the issue with your frames fitting differently. Your comfort and satisfaction are important to us, please don't hesitate to contact us at 1-800-984-5367 or [email protected]. We appreciate your feedback and look forward to assisting you in the future.
I'm happy with customer service, frames and cost but this is the second pair I purchase that scratch way to easily
Hi, Ramon!
We're delighted to hear that you had a positive experience with our customer service, frames, and pricing. However, we apologize for the issue with your lenses scratching easily. If you encounter this issue again or have any further concerns, please don't hesitate to reach out to our customer support team at 1-800-984-5367 or [email protected]. We're here to assist you and ensure your eyewear meets your expectations. Thank you for your feedback and for choosing Lensabl for your eyeglass needs.
The lenses took a lot longer than expected. The tracker estimated 6 days, it took two weeks to deliver. It seems they sat in a warehouse for over a week.
Hi, Michael!
We apologize for the delay in the delivery of your lenses and any difficulty you experienced in reaching our customer support. Your feedback is important to us, and we'll use it to improve our services. If you encounter any issues with your eyewear or have further concerns, please don't hesitate to contact our customer support team at 1-800-984-5367 or [email protected]. We appreciate your patience and thank you for choosing Lensabl.
All good. Easy and quick order. New lenses are excellent. Thank you!
Hi, Leonid!
You're very welcome! We're delighted to hear that you had a smooth and quick ordering experience, and that you're satisfied with your new lenses. If you ever need assistance with eyewear in the future, feel free to reach out. Thank you for choosing Lensabl!
And the website must be updated since every time i checked my order it says ready but not yet shipped but then again it was already in my door step but it took like 3 weeks so I think it should be faster. Planning to order another one mext year
Hi, Lea!
Thank you for your feedback! We're glad to hear you like the lenses, but we understand your concerns about the processing time and website updates. Your input is valuable, and it helps companies like Lensabl improve their services. If you decide to order again next year, hopefully, you'll see some improvements in the speed of processing. If you ever need assistance or have any questions, don't hesitate to reach out. Enjoy your new lenses!
Love the two new toppers I got for The Wanda. Many compliments on a recent trip.
Hi, Eileen!
I'm glad to hear you received compliments on the toppers you got for The Wanda. It's always wonderful to know that you're enjoying your purchases and that they're attracting positive attention. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to help!
The frames were well worth the wait. They are stylish, sturdy and great quality. I love these frames. I have received lots of compliments
Hi, Amandla!
We're thrilled to hear that you love your new frames! Thank you for your kind words and for choosing Lensabl. If you ever need any assistance or have more feedback, please don't hesitate to reach out.
These glasses are amazing - lightweight and work great outdoors int he sun! Thank You for the quick shipping too!
Hi, Angela!
We're delighted to hear that you're enjoying your glasses, and we appreciate your feedback. If you have any more comments or questions, feel free to reach out. Thanks for choosing Lensabl!
Lack of communication. Not able to speak with live person and emailing only causes confusion when trying to order with accuracy. Wasted nearly $400. Took the loss and not doing business in the future.
Hi, Jennifer!
We're sorry to hear about the issues you've encountered, and we apologize for any inconvenience. We value your feedback and take it seriously. If there's anything specific you'd like us to address or if you have any further questions or concerns, please don't hesitate to contact us at:
Lensabl Customer Support
Phone: 1-888-217-8644
Email: [email protected]
Had to be remade, but did not get notified. Took almost a month
Hi, Bob!
We apologize for the delay and any inconvenience you've experienced with your order. At Lensabl, we aim to provide the best service possible, and we're sorry to hear about the issues you've encountered. Your feedback is valuable to us, and we will work to improve our processes.
If you have any further questions or need assistance with your order, please don't hesitate to contact us at:
Lensabl Customer Support
Phone: 1-888-217-8644
Email: [email protected]
It took over a month to receive the glasses and not much communication on when to expect them.
Hi, David!
We apologize for the extended turnaround time and any inconvenience this has caused. At Lensabl, we aim to provide a smooth and efficient process for our customers, and we're sorry that your experience did not meet your expectations.
Your feedback is valuable to us, and we appreciate your patience during this time. We will work to improve our communication and processes to better serve you in the future.
If you have any further questions or concerns, please don't hesitate to contact us at:
Lensabl Customer Support
Phone: 1-888-217-8644
Email: [email protected]
Thank you for choosing Lensabl, and we hope to have the opportunity to serve you more effectively in the future.
Hi, Donna!
We're thrilled to hear that you had a delightful experience with Lensabl! We understand the importance of preserving frames you love while getting new lenses, and we're here to make that process as smooth as possible. If you have any further needs or questions, please feel free to reach out. Thank you for choosing Lensabl!
I've been communicating with your company about the status of my order with no updates to the status online whatsoever, only to finally be told that my frames had been missing all along. And then told that that had been found. And then l, when I asked for some kind of compensation, received an offer for a free warranty. Not free lenses and my frames back pronto. Bad news!
Hi, Keith!
We sincerely apologize for the inconvenience you've experienced with your order. We understand your frustration and disappointment, and we're committed to resolving this issue for you as quickly as possible. We'll make it our priority to ensure that your frames are returned promptly, and we'll also review your request for compensation. Please rest assured that we're taking your feedback seriously and will do our best to make this right for you. If you have any further concerns or questions, please don't hesitate to contact our customer support team directly at 1-888-217-8644 or [email protected], and they will assist you further. Thank you for bringing this to our attention.
Lens started delaminating at 3.5 months. I purchased 12 month warranty. I'm not paying to ship them back out of my own pocket to fix your product. I'll go somewhere else in the future.
Hi, Bruce!
We're very sorry to hear about the issue you've experienced with your lenses. This is not the level of quality we strive to provide, and we apologize for any inconvenience it has caused. Please reach out to our customer support team to discuss your concerns and explore available options. Your satisfaction is important to us, and we aim to address this matter to your full satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to assist you further.
Worst case scenario. Back and forth for 3+ months. Because they can't remove the white outer ring in the lenses. After they said they could for a additional cost. And then said that it was cosmetic and wanted to change a additional 82.20 for a different lens. BS. Will never use again
Hi, James!
We apologize for the frustration and inconvenience you've experienced with your order. It's important to us that our customers have a positive experience, and it's clear that we fell short in this instance. We value your feedback and will use it to improve our services. If you have any outstanding concerns or would like to discuss this further, please don't hesitate to contact our customer support team. We appreciate your business and hope to have the opportunity to better serve you in the future.
It took over two weeks for my replacement lenses to arrive (after the first ones proved to be defective) and when they arrived, they were the wrong ones.
Hi, Darshan!
We're truly sorry to hear about the delays and the error in sending you the wrong lenses. This does not meet the level of service we aim to provide, and we understand your frustration. We take your feedback seriously and will work to improve our processes to prevent such issues in the future.
To address this situation and ensure you receive the correct replacement lenses promptly, please contact our customer support team with your order details, and they will assist you in resolving this matter. We appreciate your patience and understanding during this process. Thank you for bringing this to our attention.
They were quick to fix my sunglasses and they answered all my questions quickly, will definitely continue to prescribe my sunglasses with lensabl
Hi, Daniel!
Thank you for your kind words! We're delighted to hear that you had an excellent experience with Lensabl and that you are happy with your repaired sunglasses. We're here to help with any of your prescription needs in the future. If you have any more questions or require assistance, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you again!
Took too long to receive the shipping box,even after followint it up with customer sevice.
Customer sevice did not provide the tracking number
Hi, Robert!
We apologize for the delay in receiving your shipping box and for any inconvenience you experienced. We understand the importance of timely service and clear communication. We're constantly working to improve our processes to ensure a better experience for our customers.
If you have any further questions or need assistance with your order, please don't hesitate to contact us at [email protected] or 1-888-217-8644. We're here to help and ensure your future experiences with Lensabl are more efficient and satisfying. Thank you for your feedback, and we appreciate your patience.
I can't give a 0 star review, but I would if possible. Numerous delays in fulfilling the order. Wrong set of lenses was sent out initially. I place an order in April and now is October and I still don't have a functional set of lenses for my sunglasses. They've sent me 3 replacements. Takes more than a month in between to get a replacement. They are very slow to respond or update you on the order delivery unless you keep emailing them to ask for updates. I've tried to give them the benefit of the doubt each time, but I have lost my patience and asked for a refund.
Hi, Ioan!
We're truly sorry to hear about the difficulties you've experienced with your order. This is far from the level of service we aim to provide, and we understand your frustration. Your feedback is important to us, and we apologize for any inconvenience this may have caused you.
Our customer support team will be in touch with you to resolve the issue and address your concerns. We appreciate your patience, and if there's anything else you'd like to discuss or if you have any further questions, please don't hesitate to reach out to us at [email protected] or 1-888-217-8644. Your satisfaction is important to us, and we hope to have the opportunity to make this right for you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Robert!
We apologize for any inconvenience you experienced due to the substitution. It's essential for customers to receive the products they originally requested. We appreciate your feedback and will take this as an opportunity to improve our service. If you ever decide to give Lensabl another try in the future, we'll do our best to ensure a smoother experience. Thank you for sharing your feedback.