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LensablReviews 6,469

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Indiana
1 review
0 helpful votes
Follow Ila E.
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They are the company that supplied the lenses to my favorite sunglasses and they were absolutely perfect and super easy to work with.

Date of experience: January 27, 2026
Indiana
1 review
0 helpful votes
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I can relay on you good company..
February 3, 2026

I have a big head so I always struggle trying to find frames my size so, When every other company told me no it couldn't be done, you were the only once that accepted my order and processed it with no hesitation... thank you

Date of experience: January 23, 2026
Virginia
1 review
0 helpful votes
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Great service overall
February 1, 2026

I've ordered 6 pairs of replacement lenses thru Lensabl and the service is very good. Reasonably fast turnaround and fair prices when you can find a discount, which is usually. I had one pair come back that made my eyes strain but I thought it was the new Rx. Not sure now that it wasn't a manufacturing error since a subsequent pair using another vendor and the same Rx came out fine.

Date of experience: January 22, 2026
California
1 review
1 helpful vote
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For lens replacement, after sending your frames in you don't hear anything for several weeks, if at all. This has been my experience on 2 orders now.

Date of experience: January 20, 2026
Michigan
1 review
0 helpful votes
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No complaints.
January 30, 2026

Nothing less than I would expect. In a world where online businesses are incredibly suspect, I'm relieved to know that Lensabl can be trusted.

Date of experience: January 20, 2026
Pennsylvania
1 review
0 helpful votes
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My go to for new lenses!
January 30, 2026

All lenses that I have purchased from Lensabl have been great. Even better than those that I have picked up from my Eye doctor!

Date of experience: January 20, 2026
Pennsylvania
1 review
0 helpful votes
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My previous experiences have been well and wanted to give a higher rating, but the amount of the price increase is ridiculous and has given other companies a foot in, making it very challenging to utilize Lensabl on a limited budget!

Date of experience: January 17, 2026
California
1 review
0 helpful votes
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I ordered a wrong prescription and a customer service rep (Julie), couldn't have been more helpful and attentive. I've shopped the rest but Lensabl is the best!

Date of experience: January 16, 2026
District of Columbia
1 review
0 helpful votes
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Last time the item was shipped to wrong address, which I was able to track with the tracking number. Despite numerous attempts to resolve I was told there was no way to replace order or get a refund.

Date of experience: January 15, 2026
Florida
1 review
0 helpful votes
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Goodr sunglasses with prescription
January 25, 2026

Online procedure for progressive lenses was easy. Had my doubts but the finished product is great. The fields in my lenses are spot on. Really happy with my purchase

Date of experience: January 15, 2026
New York
1 review
0 helpful votes
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Still no glasses
January 24, 2026

Been almost a month since placing order and evry week I request a status, there is another issue, first lens were made awaiting frames, frames arrived takes about 5 to 6 business days, lastly issues with lenses during inspection needs to take 3 to4 business days, 7 business days later no shipping information and no communication from vendor. This is one of the worse experiences I've had and will not order or recommend this lens manufacturer

Date of experience: December 19, 2025
Texas
1 review
0 helpful votes
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Efficient. Accurate. Great service.
January 24, 2026

So many eyeglasses vendors sell flimsy frames – even WarbyParker's felt fragile. Until I needed prescription lenses, I'd been using ICU readers that had metal hinges. But I couldn't find such great frames anywhere else. So I was beyond delighted to discover that Lensabl would put new lenses into my reliable reader frames – and the shipping was even free. Lensabl makes it easy, and even has free shipping. Very exacting service too.

Date of experience: January 13, 2026
Massachusetts
1 review
0 helpful votes
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Happy Customer
January 21, 2026

I sent my favorite frames that I purchased online (hard to find) and purchased the lenses from Lensable. They sent me a postage paid box, I placed my frames in the box and shipped it to them. They manufactured the lenses to my specifications, installed the lenses in my frames and shipped them back to me. The lense were excellent they are high quality and fit the frames exactly. I'm quite pleased and recommend their service.

Date of experience: January 11, 2026
Florida
1 review
0 helpful votes
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Great products. Excellent customer service!
January 20, 2026
Updated review

This is my fourth purchase, though the first three have just been replacement lenses. I'm sure this one will be as good! Thank you!

Date of experience: January 10, 2026

Great products! Excellent service. Reasonable price.
November 19, 2025
Previous review

Great! My sunglasses are still as new!

Date of experience: November 9, 2025
Florida
1 review
0 helpful votes
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Long Time Coming
January 20, 2026

My sunglass lenses are great and I am happy with them. But, it took a month to get them. As far as customer service, they did respond when I wrote to them, but they did not initiate any contact with me as to why it was was taking so long. If they had emailed me first, they would have gotten 4 stars. If it had not taken a month from when they were received to when they were delivered, they would have received a 5. Communication is very important.

Date of experience: December 15, 2025
Texas
1 review
0 helpful votes
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Previous experience was seamless, I previously recommended Lensabl to many people. So far I am not impressed with current service level.

Date of experience: January 9, 2026
California
1 review
0 helpful votes
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Replaced lenses in my bose audio frames.

Date of experience: January 7, 2026
Louisiana
1 review
0 helpful votes
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Overall, I've been happy with my glasses from Lensabl, however, I found their communications lacking. For instance, I waited and waited for a pair of glasses only to finally log on and see a note that they needed a photo of my ocular center before they could make the glasses. Why was this info not requested when I placed my order, and why wasn't I contacted to let me know this was the hold up?

Date of experience: January 6, 2026
Tennessee
1 review
1 helpful vote
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Amazing quality and customer service!
January 13, 2026

I was amazed on the quick turn around on getting my new lenses on my old frames. Especially when I was told they would not be able to be re-lensed by other local optometrists. Very thankful to have found Lensable to accommodate my needs!

Date of experience: January 3, 2026
California
1 review
0 helpful votes
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Love the service but one of my previous lenses wasn't right and when i tried to apply the discount customer service gave me to replace them, it didn't work.

Date of experience: January 2, 2026