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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
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They are the company that supplied the lenses to my favorite sunglasses and they were absolutely perfect and super easy to work with.
I have a big head so I always struggle trying to find frames my size so, When every other company told me no it couldn't be done, you were the only once that accepted my order and processed it with no hesitation... thank you
I've ordered 6 pairs of replacement lenses thru Lensabl and the service is very good. Reasonably fast turnaround and fair prices when you can find a discount, which is usually. I had one pair come back that made my eyes strain but I thought it was the new Rx. Not sure now that it wasn't a manufacturing error since a subsequent pair using another vendor and the same Rx came out fine.
For lens replacement, after sending your frames in you don't hear anything for several weeks, if at all. This has been my experience on 2 orders now.
Nothing less than I would expect. In a world where online businesses are incredibly suspect, I'm relieved to know that Lensabl can be trusted.
All lenses that I have purchased from Lensabl have been great. Even better than those that I have picked up from my Eye doctor!
My previous experiences have been well and wanted to give a higher rating, but the amount of the price increase is ridiculous and has given other companies a foot in, making it very challenging to utilize Lensabl on a limited budget!
I ordered a wrong prescription and a customer service rep (Julie), couldn't have been more helpful and attentive. I've shopped the rest but Lensabl is the best!
Last time the item was shipped to wrong address, which I was able to track with the tracking number. Despite numerous attempts to resolve I was told there was no way to replace order or get a refund.
Online procedure for progressive lenses was easy. Had my doubts but the finished product is great. The fields in my lenses are spot on. Really happy with my purchase
Been almost a month since placing order and evry week I request a status, there is another issue, first lens were made awaiting frames, frames arrived takes about 5 to 6 business days, lastly issues with lenses during inspection needs to take 3 to4 business days, 7 business days later no shipping information and no communication from vendor. This is one of the worse experiences I've had and will not order or recommend this lens manufacturer
So many eyeglasses vendors sell flimsy frames – even WarbyParker's felt fragile. Until I needed prescription lenses, I'd been using ICU readers that had metal hinges. But I couldn't find such great frames anywhere else. So I was beyond delighted to discover that Lensabl would put new lenses into my reliable reader frames – and the shipping was even free. Lensabl makes it easy, and even has free shipping. Very exacting service too.
I sent my favorite frames that I purchased online (hard to find) and purchased the lenses from Lensable. They sent me a postage paid box, I placed my frames in the box and shipped it to them. They manufactured the lenses to my specifications, installed the lenses in my frames and shipped them back to me. The lense were excellent they are high quality and fit the frames exactly. I'm quite pleased and recommend their service.
This is my fourth purchase, though the first three have just been replacement lenses. I'm sure this one will be as good! Thank you!
Great! My sunglasses are still as new!
My sunglass lenses are great and I am happy with them. But, it took a month to get them. As far as customer service, they did respond when I wrote to them, but they did not initiate any contact with me as to why it was was taking so long. If they had emailed me first, they would have gotten 4 stars. If it had not taken a month from when they were received to when they were delivered, they would have received a 5. Communication is very important.
Previous experience was seamless, I previously recommended Lensabl to many people. So far I am not impressed with current service level.
Overall, I've been happy with my glasses from Lensabl, however, I found their communications lacking. For instance, I waited and waited for a pair of glasses only to finally log on and see a note that they needed a photo of my ocular center before they could make the glasses. Why was this info not requested when I placed my order, and why wasn't I contacted to let me know this was the hold up?
I was amazed on the quick turn around on getting my new lenses on my old frames. Especially when I was told they would not be able to be re-lensed by other local optometrists. Very thankful to have found Lensable to accommodate my needs!
Love the service but one of my previous lenses wasn't right and when i tried to apply the discount customer service gave me to replace them, it didn't work.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!
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