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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,052
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
0 helpful votes
Follow Angela W.
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Great first buy experience
February 16, 2023

I picked my order and as soon as the company saw it the said the one frame was not available and was very apologetic… asked me to pick a new frame
I did an I think it was meant to be LOVE LOVE LOVE them
Thanks so much

Date of experience: February 15, 2023
Canada
1 review
0 helpful votes
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Great experience
February 15, 2023

We love the products, sturdy, stylish and easy on the pocket

Date of experience: February 15, 2023
Kenya
1 review
0 helpful votes
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Love my new glasses and ordered more!
February 15, 2023

Customer service is amazing! Took awhile to process but I appreciated that they checked with me on both orders to make sure everything was correct (one wasn't). I'm vwry happy with my purchase!

Date of experience: February 15, 2023
Canada
1 review
0 helpful votes
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First time shopping with iLookGlasses
February 15, 2023

Easy to order, checked that my prescription was correct and the glasses arrived more quickly than from any ordered through my optometrist

Date of experience: February 15, 2023
Florida
1 review
0 helpful votes
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Great Glasses
February 15, 2023

Great company have order 2 time perfection every time.

Date of experience: February 15, 2023
Canada
1 review
0 helpful votes
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Easy ordering, great service
February 15, 2023
Updated review

Great options, will order again, customer service was excellent

Date of experience: February 15, 2023

Good options
January 26, 2023
Previous review

Good options

Date of experience: January 25, 2023
Canada
1 review
0 helpful votes
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Good product excellent customer service
February 15, 2023

Had a customer service representative contact me by email wanting to confirm the size of the frames I selected to ensure they fit me properly. Once confirmed it was in my hands within a few days. After that experience had to pick up prescription sunglasses

Date of experience: February 15, 2023
Canada
1 review
0 helpful votes
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Excellent
February 15, 2023

Good Prices and quick service and the website is easy to use.

Date of experience: February 15, 2023
Canada
1 review
0 helpful votes
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Amazing snd easy
February 13, 2023

Good selection and great prices! Also very easy...thank you

Date of experience: February 13, 2023
Canada
1 review
0 helpful votes
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Great Company
February 13, 2023

Very reputable and glasses amazing, good selection of frames

Date of experience: February 12, 2023
Canada
2 reviews
0 helpful votes
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Affordable Quality Eyewear
February 12, 2023

I've been ordering my glasses here for years and value the prompt shipping, the ease of ordering online, and most of all, the amazing price.
The only hard part is choosing your glasses because they have so many to chose from
Always love my glasses and the customer service is great!

Date of experience: February 11, 2023
Canada
1 review
0 helpful votes
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First pair multi focal lens
February 9, 2023

I knew they might not come out right, but it was not manufacturing issue just my face is small and nose is too so alignment is off.

Date of experience: February 9, 2023
Canada
1 review
0 helpful votes
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Excellent
February 9, 2023

Very easy.
Superlative staff.
Yes,they do prisms,but, not when ordering online.
Prescriptions w/prisms must be emailed to them.
Very easy,but,because there was no place to enter prism info,I almost went elsewhere.
I'm happy I phoned and found out this info.

I assume this may change,though.

Date of experience: February 9, 2023
Canada
1 review
0 helpful votes
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Wonderful experience
February 8, 2023
Updated review

Received all my glasses. Reading, progressive clear lens and sunglasses. All were great! Will definitely order again!

Date of experience: February 8, 2023

First time user so fingers crossed all goes well
January 28, 2023
Previous review

First time user so fingers crossed all goes well

Date of experience: January 28, 2023
Canada
1 review
0 helpful votes
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The easiest way to order glasses
February 8, 2023

We have used ilook several times and are always happy with the results therefore we keep coming back.

Date of experience: February 8, 2023
Canada
1 review
0 helpful votes
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Progressives & Sunglasses
February 8, 2023

The online shopping experience was easy and user friendly. I have purchased from iLook on numerous occasions and also appreciate their reward program. I recently ordered two pair of progressives, one of which are sunglasses. I love them!

Date of experience: February 7, 2023
Canada
1 review
0 helpful votes
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Great glasses
February 10, 2023

This company does a great job!. My hardest is finding the right size since i dont know what im looking for. If you know your sizes and are confident in your choices i definitely recommend. The price is great. I use this company for my work pairs so if they get scratches its not a biggie. Very happy and i have bought several pairs over the years.

Date of experience: February 7, 2023
Zoey D. — iLookGlasses Rep
over a year old

Thank you for your comments Matthew! We highly appreciate your kind words and it is always our pleasure to being of service going forward.
You may use the measurements of your current glasses as a gauge towards a better fitting pair.
The link below will help you find out the right size of the glasses that you are looking for.

https://www.ilookglasses.ca/eyeglasses-choosing-the-right-frame

Alternatively, you may contact us for some recommendations so we can help you find frames for you.
As always, feel free to reach out to us if you have any questions, or would enjoy personalized shopping assistance.

Canada
1 review
0 helpful votes
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Great Service, Great Product
February 6, 2023

From the website to delivery the process was easy and fast, great price and quality products.

Date of experience: February 6, 2023
Canada
1 review
0 helpful votes
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Painless process, good value.
February 6, 2023

I found the website easy and intuitive to use. When I placed my order I received an Emailed query asking me to confirm an item in the prescription, which I appreciated as it indicated attention to detail. For my two pairs I ordered one with progressive lenses and one for work at my desk and computer. The glasses arrived as promised and I am delighted with them.

Date of experience: February 6, 2023
Canada
1 review
0 helpful votes
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Great experience
February 6, 2023

Real smooth and real easy, no issues as described couldnt ask for more

Date of experience: February 6, 2023