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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,053
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
1 helpful vote
Follow Lori J.
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Very pleased
May 22, 2023

I am very pleased with the quality of my glasses. I do, however, wish that the "try on" option was improved as the details are difficult to determine and therefore makes is difficult to make good decisions.

Date of experience: May 22, 2023
Canada
1 review
0 helpful votes
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Perfect eye glasses
May 19, 2023

Very satisfied
I'm happy with the services that I received

Date of experience: May 19, 2023
Canada
1 review
0 helpful votes
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Very good service
May 19, 2023

Very good service and good quality products.Recommend for everyone.Thanks

Date of experience: May 18, 2023
Canada
1 review
0 helpful votes
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Online great, price great, received products not so great, quality of frames flimsy and not what I order.

Date of experience: May 18, 2023
Canada
1 review
0 helpful votes
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Great value
May 17, 2023

Fast and Easy to use website and delivered as promised. I have ordered multiple times and I've been happy with each purchase.

Date of experience: May 17, 2023
Canada
1 review
0 helpful votes
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Frequent customer - always satisfied
May 16, 2023
Updated review

I have now purchased four sets of spectacles. Sometimes the order page is confusing about how many pairs I actually will receive (when there is a BOGO sale that's still "1" item) but the quality is there and although the frames might be thinner material than you're used to, they look and feel great.

Date of experience: May 16, 2023

Slightly confused on how to order second set of prescription...
May 26, 2023
Previous review

Slightly confused on how to order second set of prescription sunglasses, if second free pair is non-prescription lenses.

Date of experience: April 26, 2023

Good value
January 18, 2023
Previous review

Good value for money. Lenses are not as thick glass as from optometrist shop but are inexpensive enough that when you get two-for-one frames, you can always have a backup pair. Also, with prescription sunglasses, having duplicates mean I can leave one set permanently in the car.

Date of experience: January 18, 2023
Canada
1 review
0 helpful votes
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Thank you
May 16, 2023

Thank you my 5th order and hubby's 1st amazing company

Date of experience: May 16, 2023
Canada
1 review
0 helpful votes
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Online Glasses Order
May 15, 2023

Excellent service and great quality prescription glasses. Order was delivered quickly and efficiently.

Date of experience: May 15, 2023
California
1 review
0 helpful votes
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Great glasses at a great price
May 15, 2023

Always easy to update prescription and find cute glasses at a fraction of the cost your Optometrist wants you to pay.

Date of experience: May 15, 2023
Canada
1 review
0 helpful votes
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Will Purchase again!
May 15, 2023

Ordered 2 pairs got 4. Great when you miss place your glass after using sunglass or just taking them off to sleep. Have a extra pair in the car and near TV so I am not always looking for them. Would recommend for anyone that wears glasses and can not see without them. Do not have to worry about braking them either.

Date of experience: May 15, 2023
Canada
1 review
0 helpful votes
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Great job
May 15, 2023

Glasses work well, I really like that we were contacted twice during the process to verify the prescription. Very efficient. Bravo

Date of experience: May 15, 2023
Canada
1 review
0 helpful votes
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Affordable and beautiful
May 15, 2023

Always enjoy shopping with iLook. I can have a pair of RX sunglasses in every vehicle so don't
Get irritated wasting time trying to find my sunglasses.

Date of experience: May 14, 2023
Canada
1 review
0 helpful votes
Follow COLIN Y.
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I was hesitant to purchase prescription glasses online. However I was pleasantly surprised. I found the website east to use, I had a couple of questions and spoke to a representative who was very helpful. 6 days later I received my glasses in the mail & they were better than expected. I am very satisfied with my purchase.

Date of experience: May 13, 2023
Canada
1 review
0 helpful votes
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This is my second time ordering glasses from iLook and once again they have been great. I had a small issue with my prescription matching and they reached out to double check it was all correct. The glasses are great quality and I will definitely order from them again.

Date of experience: May 9, 2023
Canada
2 reviews
0 helpful votes
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Quality and Product
June 8, 2023

The prescription doesn't appear to be exactly like my Optometrist's glasses. The offer stated free Aviator glasses... which we did not receive.

Date of experience: May 9, 2023
Zoey D. — iLookGlasses Rep
over a year old

Thank you for reaching out.
We are absolutely happy to assist regarding your order.
Regarding the free aviator sunglasses, you did not get them because the promo code that you applied in your order is BOGO25EX which gave an additional 25% discount on top of the BOGOFREE discount. To take advantage of the free aviator sunglasses, you would want to apply BOGOFREESUN code. This BOGOFREESUN code no longer offer the additional 25% discount. Unfortunately, only one promo code can be applied per order.
We will send you a private message so we can talk more about it. Talk to you shortly!

Canada
1 review
0 helpful votes
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Very pleased!
May 5, 2023

Would like to have colour options for transition lenses.

Date of experience: May 5, 2023
Canada
2 reviews
0 helpful votes
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Love this site!
May 4, 2023

Convenient and excellent quality products! This is my third purchase with *******@ilookglasses.ca. I have recommended it to family and friends. Amazing customer service and quick turnaround. Highly recommend! You won't be disappointed!

Date of experience: May 4, 2023
Canada
1 review
0 helpful votes
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Great Service!
June 1, 2023

The website was very easy to use. My glasses came quickly and were very affordable! Very happy with my experience!

iLookGlasses attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 2, 2023
Canada
1 review
0 helpful votes
Follow Lynn F.
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Please let me know how I would go about sending them back so you can fix them.

Date of experience: May 2, 2023
Zoey D. — iLookGlasses Rep
over a year old

Thank you for reaching out!
We are absolutely more than happy to help regarding your order.
We have sent you an email so we can talk more about it. We look forward to hearing back from you soon!

Canada
1 review
0 helpful votes
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Choices?
June 1, 2023
Updated review

You cannot choose 2 pairs the same usage.
My supposed computer glasses are useless, and the attitude I got when I contacted them was the same. Still no satisfaction 6 weeks later.

Date of experience: May 2, 2023
Zoey D. — iLookGlasses Rep
over a year old

Thank you for reaching out!
We apologize for the inconvenience. We are absolutely more than happy to help regarding your order.
We will send you a private message so we can talk more about it. Talk to you soon!


This site is super easy to navigate
April 3, 2023
Previous review

This site is super easy to navigate.

Date of experience: April 3, 2023