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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,053
This company responds to reviews on average within 5 days

Instant Feedback

1,450 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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I see you!
June 15, 2023

Excellent selection for men! Width of frame is perfect for my big face. I looked and now I see.lol

Date of experience: June 15, 2023
Canada
1 review
0 helpful votes
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ILookGlasses!
June 10, 2023

Very pleased with the glasses, the price and the customer service. Thanks!

Date of experience: June 10, 2023
Canada
1 review
0 helpful votes
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Fantastic Site
June 9, 2023

I have ordered twice from iLook and am very happy. The selection in frames is outstanding and price can't be beat. Customer service is great as well. The glasses come quickly with sturdy cases and a cleaning cloth. Very happy I found this site.

Date of experience: June 9, 2023
Canada
1 review
0 helpful votes
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ILookGlasses is definitely getting me what I want: decent glasses for a price that is difficult to beat. I particularly appreciate the staff checking to make sure that what I order meets my need.

Date of experience: June 9, 2023
Canada
1 review
0 helpful votes
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My Glasses
June 9, 2023

The chat line was AMAZINGLY helpful and patient. Thank You to Zoey.
Received my glasses had to get the fit tweaked a bit and now they fit great.
I had them tweaked locally took maybe 10 minutes.

Date of experience: June 8, 2023
Canada
1 review
0 helpful votes
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Love my new look
June 8, 2023

Always good services prompt and often a phone call from you to make sure all is good

Date of experience: June 8, 2023
Canada
1 review
0 helpful votes
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ILike iLook
June 7, 2023
Updated review

Site is so easy to use! This is my second order. Thanks!

Date of experience: June 7, 2023

Took a Chance
January 15, 2023
Previous review

Glad I took the chance. I love my new glasses. 2 pair of prescription glasses, plus a pair of non-prescription aviators! All for under $100
The process was easy. Delivery was quick.
Very satisfied with my new specs!

Date of experience: January 15, 2023
Canada
1 review
1 helpful vote
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Had good experience before, however forget about trying to exchange anything. Been waiting over 4 months for replacement glasses. Not returning calls / emails and very frustrating to deal with. Been getting promising emails / calls from Mae, Mechelle and Emily but all promises and no glasses. Very poor customer service.

Date of experience: June 5, 2023
Zoey D. — iLookGlasses Rep
over a year old

Thank you for reaching out.
Your concern has been escalated to the higher department.
Please expect a phone call from our manager to talk more about it.

Canada
1 review
0 helpful votes
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5 Stars
May 30, 2023

The glasses I've ordered fit perfectly and I like the colors

Date of experience: May 30, 2023
Canada
1 review
0 helpful votes
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Great glasses for the price
May 30, 2023

Good love the glasses great prices n deals will buy again more then likely

Date of experience: May 30, 2023
Canada
1 review
0 helpful votes
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Nicely made
May 30, 2023

Nicely made pair of glasses. Only flaw I realized from buying online glasses is that if the frame does not fit you properly, you cannot adjust it yourself. You have to bring it to an optician who might hesitate to handle your glasses due to liability reasons. So, choose your frames wisely. Other than that, this was a great purchase. No issues with the lens.

Date of experience: May 29, 2023
Canada
1 review
0 helpful votes
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Happy customer
May 29, 2023

The glasses fit, the optics are perfect and they look just like on the website. That's all I need.

Date of experience: May 29, 2023
Canada
1 review
0 helpful votes
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Perfect
May 27, 2023

I received the glasses fast and in very good conditions. Many selections for my large size. Definitely buy more in the future! Thank you!

Date of experience: May 27, 2023
Canada
1 review
0 helpful votes
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Great glasses
May 26, 2023

Super service,great quality,speedy delivery, 8 pair of glasses super good all around...

Date of experience: May 26, 2023
Canada
1 review
0 helpful votes
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BOGO
May 26, 2023

My son has autism and there are times when he becomes very frustrated and resorts to breaking something, which often are his glasses because they are always very easy to grab. Having the ability to purchase with BOGO is much needed for the expense when we don't have a health plan for such items. The glasses are very stylish and comfortable.

Date of experience: May 26, 2023
Canada
1 review
0 helpful votes
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Awesome
May 26, 2023

I absolutely love my new glasses. They fit great and look great.

Date of experience: May 26, 2023
Canada
1 review
0 helpful votes
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Pleasant
May 26, 2023

Ordering was easy, the follow up call friendly, the delivery quick, and the glasses are ok.

Date of experience: May 26, 2023
Canada
1 review
0 helpful votes
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I think I've purchased close to a dozen pair of glasses over the years and will continue to do so. Great service, price, selection and fast shipping!

Date of experience: May 26, 2023
Canada
1 review
0 helpful votes
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Great pre-order service
May 24, 2023

I had a few questions before ordering and sent an email. The response was very fast and informative

Date of experience: May 24, 2023
Canada
1 review
0 helpful votes
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Amazing styles at Great Prices!
May 23, 2023

Quick and easy! A good selection of styles to choose from and GREAT prices! I have a small face so it's hard for me to find theblatest styles that suit my shape. I love my glasses and they fit me perfectly. Prescription was right on

Date of experience: May 23, 2023