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iLookGlasses Reviews Summary
iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.
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Horrible. My glasses were plastic and huge. Pertscription was really off.sent back and no refund yet
I ordered 2 pairs of glasses with the same prescription. One pair I can see well with no issues, the other pair gives me nothing but headaches
Hello there. Thank you for reaching out.
We are more than happy to help you regarding that matter!
We will send you a private message so we can talk more about the one pair of glasses that gives you headaches.
We look forward to your response soon!
2 sets of prescription sunglasses ordered Monday, showed up in the mailbox Thursday. All for less than half the cost of just a frame at the optometrist. Highly recommend
Easy to order, confirmation order received by the company. Glasses arrived on time as scheduled. Would definitely order again.
Very easy site to navigate. Great selection of glasses
Good selection, easy website navigation. Received my glasses within 10 days - the prescription needed extra time so this was a pleasant surprise. Communication using email was excellent and the staff were pleasant and well-informed. The excellent price was the cherry on top. Love my new specs and will definitely be coming back when I need my next pair.
Unfortunately didn't have my favourite style anymore but overall a good experience. Chat support was almost immediate. Incredible pricing.
Unfortunately didn't have my favourite style anymore but overall a good experience.
Did not have the glasses i wanted so had to order another pair.
Very happy with my glasses and how quickly I received them. The free upgrade to blue blocker lenses was an added bonus.
Filters wouldn't work on my iPad, but otherwise all was good!
Relatively easy to complete ordering process. Quality product. Good client follow-up. Would recommend iLook to others. Steve
Thank you for reaching out!
Which part is it that you do not understand?
We will send you a private message so we can talk more about it.
We look forward to your response soon!
This is my first time purchasing from here. The site is very user friendly and customer service is very helpful. Unfortunately, after wearing the prescription glasses for a while, I find they fog up frequently leaving vapor stains that are difficulty to clear away and that result in some obstructed vision. I will be contacting customer service to determine how this situation can be addressed and hopefully resolved.
Love the glasses and good quality. Great prices and fast shipping
Extremely easy and interactive website combined with friendly, efficient and competent representatives made for a great experience! I will definitely be a repeat customer!
Within an hour of placing my order I had received an email clarifying something in my prescription, and once I responded had a quick response back. The order also arrived within a week of placing it! Great quality, I find them more clear than glasses I've bought that an eye Dr! And you can't beat the price either!
Very nice glasses. Lots of selection to choose from. I like the virtual try on option so that you can see what the glasses will look like on you, not just a model. Will use them again next time I need some new glasses!
The best glasses I ever purchase at a good price I would recommend to all
Order, delivery, etc., on time and as promised. As usual, was very pleased with service.
You folks are pro's. I've bought multiple pairs and they have been great. Also I'm impressed with your customer service! I once ordered a pair incorrectly as per my prescription and you caught it and called to check with me. I wouldn't order anywhere else. Keep up the great work!
Website is easy to use. Lots of choices. And the delivery was quick - received my glasses within a week. I would have liked bigger frames, and seeing them on the website, I thought they were larger than they actually are. But I like the quality and the colour, so I'm satisfied.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out through your comment.
We do offer a one-time exchange or a refund for your purchase that do not work well for any reason.
You mentioned that you sent back and no refund yet. We typically provide a prepaid shipping label with Return Merchandise Authorization(RMA) number for returns. Unfortunately, we cannot find your return request nor your return anywhere here on our end. Kindly send us an email at [email protected] with the tracking number of your return so we can better assist you?
We look forward to hearing back from you soon.