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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,156 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,074
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
0 helpful votes
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Excellent Customer Service
April 16, 2026

They took the time to reach out to confirm the details of my online order. The extra effort was much appreciated.

Date of experience: March 23, 2026
Canada
1 review
0 helpful votes
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Glasses
April 15, 2026

I bought 2 pair of progressive glasses, 1 regular and one sunglasses and am very happy with the style and quality. I've been ordering from ilook for years and will continue to do so as recommend them to others!

Date of experience: April 7, 2
Canada
1 review
0 helpful votes
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Priced cannot be beaten
April 15, 2026
Updated review

Good prices and very prompt delivery times - ordering on line is great - if you. Make a mistake iLook will contact you to make sure the order is corrected before sending you a product that is not correct.

Date of experience: April 5, 2026

Perscription correction
June 15, 2025
Previous review

I ordered 2 pairs of glasses, thinking that I had entered the perscription correctly. ILook reached out to me when I ordered and helped me correct my entry based on the perscription. So happy that they did before the order was filled!

Date of experience: May 6, 2025
Canada
1 review
0 helpful votes
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New Sunglasses
April 12, 2026

The experience was great. This is the 3rd time I've ordered from them. They double checked my prescription because it had changed from the last time I got. It was a very exceptional experience.

Date of experience: February 16, 2026
1 review
0 helpful votes
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Excellent service, glasses are just as good as ones that I have paid hundreds of dollars for in the past.
Will always get my glasses from you! I tell all my friends with high praise!

Date of experience: April 2, 2026
Canada
1 review
0 helpful votes
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Great price and customer service
April 12, 2026

I didn't fill out the eye strength the same on both pairs, it was pick up and an email was sent to me very quickly asking if I had made a mistake, and I had. The prices even without a discount are good.

Date of experience: April 2, 2026
1 review
0 helpful votes
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Glasses
April 12, 2026

One pair seams great but can get used to the other pair and very tight on my head.

Date of experience: March 19, 26
Zoey D. — iLookGlasses Rep
5 days ago

Thank you for the feedback! We are so glad one of your new pairs is working out perfectly.

Regarding the second pair, it sounds like they just need a professional adjustment! Frames that feel too tight can often be easily tuned for a more 'bespoke' fit. As for getting used to the lenses, we’d love to troubleshoot that with you to ensure they are as comfortable as your first pair.

Check your inbox—we’ve just sent you an email with some easy fitment tips and our Satisfaction Guarantee options to make sure both pairs are 5-star winners!

1 review
0 helpful votes
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Good
April 11, 2026

I have purchased many times before.
Glasses are working fine, this time, not last but you fixed them
Rescheduling delivery was nicely done by service agent

Date of experience: March 3, 2026
1 review
1 helpful vote
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I re-ordered frames that I purchased 4 years ago with my new prescription
The result is perfect!

Date of experience: April 1, 2026
District of Columbia
1 review
0 helpful votes
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Have purchased many glasses from iLookGlasses and have always had a good product and service. Will continue to fill my prescriptions here and so does the rest of my family.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Fantastic
April 11, 2026

So impressed with the quality and the speed of delivery. Awesome selection as well

Date of experience: April 1, 2026
Canada
1 review
0 helpful votes
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First ILook Glasses
April 11, 2026

Lots to choose from. Many colours. Accurate sizing. Love the real face feature to see how the glasses will look. Great deals and sales most times. Highly recommend.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Repeat Customer
April 11, 2026

Ive been buying glasses from ilookGlasses for years. Always delivered with no issue. Often they follow up to make sure you ordred the right presciption and product prior to delivery which is great. I bought a pair a few years back that was too small ( I didn't read the specs) Returned it with no problems. Ive been recomending them to people for years.

Date of experience: April 1, 2026
Canada
1 review
0 helpful votes
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Very Happy First Time Customer
April 11, 2026

This was my first time ordering progressive eyewear online. After checking a fair number of online Canadian eyewear stores, ilook had the best try-on software for me to get a good idea of which glasses to purchase.

I am very pleased with my purchase, and great value with a sale on too! Would totally do again as it is only a matter of time until I lose another pair and will need to replace them.

Date of experience: February 6, 2026
Canada
1 review
0 helpful votes
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I ordered 2 pairs of presription glasses and paid under 100 for both. They are great quality and delivered to my house in a week. Way faster than my optometrist. As long as you get your pupilary distance this is a cheap and good option.

Date of experience: March 17, 2026
Canada
1 review
1 helpful vote
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Great web site, very good quality product, good reasonable prices.

Date of experience: March 17, 2026
Canada
1 review
1 helpful vote
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Better than any of the ones I've bought from eye doctors in the past. 3rd eye operation and new set of driving and computer/desk are perfect and iLook even called as one eye is +1.0 and the other is -. R05. Great service.

Date of experience: December 20, 2025
Virginia
2 reviews
0 helpful votes
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Even better than I expected
March 15, 2026

Easy to use website to find the right style. Competitive pricing and fast delivery.
Customer service took the time to contact me regarding a mistyped measurement.

Date of experience: March 5, 2026
Virginia
1 review
0 helpful votes
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Frames smaller than expected
March 15, 2026

The frames are not the larger modern ones that I expected. I was disappointed.

Date of experience: March 5, 2026
1 review
1 helpful vote
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Ordering was easy and they checked in with me to make sure I put in the correct measurements.

Date of experience: March 5, 2026