On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good so far. Reservation saved me a reasonable amount from hotel quoted price.
We had an unexpected trip come up for San Antonio. We found the Red Roof thru Hotelwiz. Hotelwiz was easy to operate & quick to help us find a room. The property itself, Red Roof, in San Antonio was basically unbearable. Bathroom was old, dirty and toilet never stopped running. Room was so out dated and minimal cleaning at best. Our room was on first floor in front of pool. Guess what? The pool doesn't close until 3:00 a.m. Security did go out to ask a dog to be removed since it barked up to 10:30 p.m. A family did not leave pool area until 2:00 a.m. With no sleep left at 7:00 a.m. which was not quick enough. Front desk women were very nice.
Pretty good.no refund or exchange policy on hotel booking. I booked for the wrong date and when I tried to correct it. I was told I must cancel order get a refund that is issued in 10 days. Then they tried to charge a lot for the hotel room cause I wanted to see if they can get me a discount and the rate was the same as the hotel
Less stressful than other sites I have used in the past
Great experience, will book again. I chose due to the lowest pricing
Good cheap price, convenient, good booking, fast reply
Easy booking and great service, loved the inexpensive hotel rooms beat everyone out.
Good experience, no issues, confirmation came right over
Great. Easy. I ran cross this site and it was very easy and price was good. I was skeptical at beginning but I tried and it was good.
In a jam I looked for the nicest hotel that was the most affordable and hotelwix came through. The process was very easy and quick! Would definitely use again.
I booked a hotel with the dates I wanted, but unfortunately didn't notice they were changed (not by me!) before hitting PAY. A second later I realized the mistake but too late, this company has no flexibility in the correction process. They changed my dates, I didn't. I paid for a room I won't even check into. BEST TO CALL A HOTEL DIRECTLY
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account