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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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My main credit card would not go through, was not declined but listed as invalid.
Haven't gone yet. I have been there before so things should be fine
They made it easy and the follow up was unexpected but nice
Servizio ottimo, assistenza seria e precisa tutto ok
The room was 2x the amount I was charged and 50 characters isn't enough to describe how awful my experience was.
Booking a load is very simple and straight forward.
Super easy……………………………………………………………………………………………………….
Best price, easy to book. Recommend it highly. I got immediate confirmation and follow up.
Easy to get a view over the booking and information. I booked my room within a few minutes, without any problems along the way.
If the check in is as smooth as the booking then its 5 stars.
Okay booking site. Strange that I had to reply to an email to confirm reservation.
Just not too sure if the hotel receive my reservation
Still too new will let u know. But very hot when I walked In and busy
Very good experience, will use again in the future for sure
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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