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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
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Nit has been very good easy booking. Love the following up. Will book again
The desk clerk Mae was very polite during late check in. Good location with plenty of places to eat. The room was clean and cool for the price.
When I got there I couldn't get my room had to drive to the front desk three times to get the key rekeyed then it was hot outside trying to wait to get into the room the curtain in the room at the window was hanging off, there was no extra tissue in the room had to walk in the dark around to the front desk to get tissue at 9:30 at night, the the tub bottom was dirty, stained, the wooden floors sweat so if you not careful you will fall, the headboard fell was lying in the bed could of fell on my head, the a/c didn't work well, no phone in the room at all omg I never been to a hotel where it wasn't a phone to call the front desk had to used my phone will never ever go back
Lowest prices compared to other websites. I will use again.
I've always had a great experience booking with hotel wiz
We had a great time. The hotel was clean and the staff were more than accommodating. We will definitely be going back if we are ever in the area.
$100 in fees on a $400 stay. Posted price was cheap but made up for it in fees. Ended up being more expensive than other options.
You got the best price for what I was looking for, it was easy
Hotelwiz got me a great king size suite with jacuzzi tub for only $52 a night great room great price great experience.
Couldn't be more happy with the rate I got to book the hotel. I love staying at embassy suites hotel
Quick and easy to book and the price is competitive. Great experience overall.
When we got there and checked in they gave us our room and it was the wrong room there were people already it was the wrong room so we had to take all of our stuff back down and go in the front desk and on top of that the pool was close in construction it never said anything on the web site and the we finally got our room and the ice machine was broken we had to go all the way on the other building to get ice... we came some a distance for our sons birthday and this was not the experience we expected
Great booking experience. Cheapest price i could find!
Good really fast and quick no issues or problems what do ever
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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