On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Branson Shows Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the ease of the online booking process and the helpfulness of staff. Many reviewers express satisfaction with the variety of shows available and the overall user-friendly experience. However, concerns arise regarding additional fees and difficulties in navigating the booking system, particularly when selecting multiple shows. While the majority of feedback reflects a strong appreciation for the service, issues related to transparency in pricing and website navigation indicate areas for improvement in customer service and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ok. I don't like that I have to pick up paper tickets. Would rather have online so it doesn't take more time out of my vacation.
I thought tickets would be emailed to me. I didn't realize I have to still pick up my "voucher" and I don't know what seats I was given.
It woukd have been much more convenient to be able to a 1 stop shop to book all of my entertainment at one time, rather than having to book each one separately.
Also, I found out after I made my bookings that the resort thatxwe are staying has discount tickets for every entertainment venue that I booked, and highly reduced prices.
Had I known that in advance I woukd certainly have booked through that venue, rather than through this site.
Disappointed at the cost of the cancellation fee; wouldn't have booked so early had I known.
It was a great experience. I had questions about our order and tickets. He explained the process and what we need to do once we arrive in Branson. It was quick and easy.
The experience was fast and easy to find what I wanted.
Experience was easy to navigate and easily understandable Would highly recommend
The instructions for reserving a show were clear, hence making the process smooth and relatively easy, especially for a tech-challenged individual like myself. I am grateful, to say the least.
So much easier for someone who, like me, is tech-challenged. The instructions from reserve to payment specific and clear.
We loved the Christmas show at the Knights theater. It was amazing! Best Christmas show we have seen.
My phone shows I have 2 separate charges over 200.00. I'm hoping to get it straightened out when I pick up my voucher
I only want 2 tickets and I have been charged twice
Got the show I wanted quick and easy.
After hearing the Ad on 96.3 FM St. Louis Radio 3 or 4 times, I followed on to Touhill.Org which is connected to Mo. University in our City and State.
I then ordered 3 tickets to the Micheal Jackson Review to be seen in St. Louis, Mo. In the Touhill theatre.
I was then informed that the tickets were to be picked up in Branson, Mo. $184.00 was lost since no show was planned in St. Louis per ad on November, 22nd.
My very first time for tickets on line. Good experience!
Booking was easy and I'm looking forward to our weekend!
Customer service was very helpful, not a long wait time. Impressive.
Customer service was very helpful and available
It was good but could not book top of the rock on it.
It was good but could not book top of the rock on it.
BRANSON SHOWS ARE A SCAM! I DID THE BOGO ABD IN REALITY BECAUSE OF THE TAXES AND FEES THEY CHARGED ME. WHEN I BOUGHT THE TICKETS IAT THE END OF PURCHASING IT GAVE ME 2 OPTIONS I COULD HAVE TICKETS EMAILED TO ME OR SNAIL MAIL. OF COURSE I PICKED EMAIL. ALL I GOT WAS THE ITINERARY. SO I CALLED THEM AND WAS TOLD I HAD TO PICK UP TICKETS IN PERSON. WELL THAT CAN'T HAPPEN BECAUSE I LIVE IN INDIANA. THE TICKETS WERE A CHRISTMAS GIFT FOR MY DAD WHO LIVES IN NIXA. SO THEY WANTED TO CHARGE ME A FEE TO PUT THE TICKETS IN MY DADS NAME. I TOLD NO WAY AM I PAYING FEE FOR THAT! SO I TOLD THEM JUST CANCEL THE TICKETS AND WAS TOLD YOU GUESSED IT HAD TO PAY A FEE. I SAID NO WAY TO THAT AS WELL! I WAS ALREADY PAYING $54.00 AND SOME CHANGE FOR TAXES AND FEES. THAT CANCELLED OUT GETTING A FREE SHOW. I TOLD THE GUY I WAS TALKING TO I WANTED MANAGER AND HE PUT ME THROUGH TO HIS SUPERVISOR AND TOLD HER I WAS NOT AUTHORIZING THEM TO CHARGE ME ANY TYPE OF FEES AND IF THEY CHARGED ME ANY I WOULD DUSPUTE IT WITH MY CREDIT CARD COMPANY. SO THEN SHE SAID I COULD GET MY DADS NAME ON TICKETS BYT COULD NOT CANCEL THEM IF I DID THAT. SO I SAID YES PUT DADS NAME ON TICKETS. ALL THE FEES THEY WANT TO CHARGE YOU IS UNBELIABLE! ITS A SCAM TO ME! I WILL NEVER USE BRANSON SHOWS AGAIN!
Easy to navigate and order tickets
Jess was so very helpful. He went above and beyond, helping me with an error I made in booking. I really appreciate his help and his service.
You make it easy to get tickets before we arrive for our vacation. Thank you.
Called to find out what location gave us the best all around view and what seats we could get.
Customer rep advised best location which we purchased. However, no seat selection was an option on site. We called again to make selection and we were told we couldn't make selection, but we would be given whatever was available.
Still no confirmation or what our seat# are. Will never use your site again.
Did not allow us to select the section 102, as customer serv advised was the best seating at the time.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account