HotelingReviews 453

I had very good price, description of the hotel was very acurate, and price was correct, no surprises, Breakfast was included, it was great breakfast!
They upgraded my room to a very, very large corner room with excellent view.
Because I arrived late at night and my room was not ready, and for this miner inconvenience I got unbelievable room. Service was great, and I like the hotel, it was in the middle of City Center, and next door Hotel Fermont had a lot very cool places to go to.

I booked with them 5 days ago charged me and sent me a refence booking number in the confirmation email every day i called the hotel and never showed up in their system after 5 days waiting i spoke with an agent she asured me that travelgate(their supplier) could not booked me and i was gonna get a full refund and that i had to wait for 9 hour for an email. 9 hours passed i spoke with one of their "agents" again and he told me he had to confirma i wasnt booked in the hotel with travelgate when the previous day i was told i was not booked already, i told him what happened and he said he sent them another email so basically now i cant book in another hotel with the fear that i might show up in the hotel after all and would waste another 400 dollars or wait untill the hotel gets full just to be told that indeed i was not boked at all what a scam, they ruined my vacation but do not let them ruin yours do not go near this website please i beg you

Over 4 months ago I've booked a hotel on hoteling.com. On their website the final price was 422,49 PLN, but they've charged my card with 422,49 USD. Probably it was a bug on their website with displaying correct currencies, but that's not my fault. So immediately after noticing that I've send them an email explaining step by step what has happened. They've contact me asking for screenshot. As I have had those screenshot, I've send that immediately and I'm still waiting for their response. After that I've send them several emails regarding this issue, but apparently they doesn't care.
I really understand that it could be a bug. It happens. However if I were them I would offer a booking cancelation and full refund. But apparently Hoteling.com is not even able to appologize me for the inconvenience.

I made a booking yesterday and I wanted to call to ask about a refund since plans have changed and I would no longer be needing the hotel. The hotel check in date is the 17th of June I wanted to know how the refund would work. There is no phone number to call, I have emailed many times and no reply. How are you going to properly assist customers without a number, or writing emails back to customers with their questions. This just makes people not want to book a hotel with this website again.

We got a confirmation email with a different check in date of 2 out of 3 rooms, when we called to fix this, they said call the hotel, we cannot change and they confirmed that the booking details is now with the hotel. When we called the hotel, they could NOT find any booking for us! When we re-called hoteling.com, another agent replied the call and said that the hotel will not have our booking details cause it's with a 3rd party booking! Moreover, the customer agent (Linda) hang up on us the call! What kind of customer service is this! When we called again, the same agent advised that there is no solution for our different dates glitch, and moreover, she advised that the booking was done through the UK website and we live elsewhere, so the hotel will refuse this booking upon check in and will charge us with the difference in price! And we can't cancel it, and there's nothing we can do! If that's not a horrible experience, I don't know what is!

Made my first booking through Hoteling paid for it via paypal and got my confirmation email. Then I realised my last name was spelt wrong so I cancelled my intial booking and rebook it. This time round I paid for my booking but NO CONFIRMATION EMAIL worse still after I paid with paypal IT DID NOT REDIRECT ME TO THE CONFIRMATION HOTELING WEBSITE. I can that everything has been paid for already. I have forwarded an email to Hoteling to follow this up. Lets hope everything gets sorted out ASAP as more than 5k worth of accomodation has been paid for right now.

Never has finding the perfect room at the perfect price been so easy. All the guesswork has been eliminated and the savings were an added bonus.

Hi,

STAY AWAY from this site! I made a booking on Wednesday 1st June and I didn't receive any booking reference but I was CHARGED the full amount! It's impossible to get in touch with Hoteling. I emailed them on three different email addresses and no reply, not even an acknowledgement ("Thank you, your query has been submitted and a confirmation e mail sent, a member of the team will be in contact" - that never happened).

If anyone from Hoteling is reviewing this, can you please get in touch? It may be wishful thinking...