GetaroomReviews 6,368

Recently made reservation through this dishonest Company. I made online reservation for one night stay at $122.65. Immediately after entering my credit card information it confirmed my reservation for $169.68 I was stunned how could they add $47.03 (38%) in fees? I called and attempted to cancel due to these outrageous add ones but was told It was non-cancellable. Spread the word. Check the online complaints for this company. Beware!

They portray themselves to be the actual hotel. Our flights were cancelled and we had to stay overnight for our next flight. I was told I was getting a 20% discount and the additional fees were 30% more than price quoted. When I questioned this, she was very rude and said there were very few rooms available and I needed to book now. I had no idea I wasn't speaking to the actual hotel. Very misleading. When looking at my bill. I was charged a higher price for the room, cleaning fees, resort fees and an additional fee for them booking. I feel totally ripped off. Be very careful about calling this site and booking through them.

UPDATE from Original Complaint: I was contacted by someone at GetaRoom and explained the situation and how i felt mislead. I was provided a partial refund after my stay, so that helped to resolve the issue.

I clicked on the what i thought was the ph# for the Crown Plaza Hotel chain ph# and the customer service rep. Acted as if he was with the chain. I was quoted a "special rate" better than my corporate rate i asked for. I agreed to the $165 rate over the phone and provided my info. & CC and no mention of the service charges. Later i get a confirmation from a different website called GetARoom and look at the rates and charges... $165 for the room and $84 in service charges... i don't believe taxes & services in Portand come to $84! Called the customer asked for a refund or to match the rate at what it should be and they would not. I'm awaiting some resolution in the meantime... horrible customer service with no help in explaining why the rates are so high, very deceptive practices.

Request a refund: Thank you for your response. Bath room not draining, Mirrors Fogged, No Exhaust fan, Sheets were dirty, other...
Strong Bleach scent and foam build up. Unbalanced water can cause your hot tub water to go green, give it a bad smell, and can even cause foamy hot tub water. Test your hot tub water weekly to make sure the alkalinity, pH and sanitizer levels are where they should be.

This is a must: Make signs Visible Posted with Showering before soaking in your hot tub will help prevent foaming. You'll notice at public pools and hot tubs they generally will have signs saying please shower before entering. Showering before using your hot tub means you won't bring in anything off the body such as dirt, sweat, lotions, deodorants, colognes, perfumes and oils.

My wife was trying book a room-on line while we were driving, however the internet reception was poor so we tried dialing 3 numbers and got through... we thought it was the Hilton site.
To our surprise when we received the email confirmation it was getaroom.com. When we arrived at our hotel we found that the tax and recovery charges exceeded the posted room rate nearly 40 dollars. The Hotel basically said that Getaroom.com was a third party and they had nothing to do with it. After contacting Getaroom's CS dept. the mix up was corrected to my satisfaction. The original pricing was reduced over $60 and was further discounted. The key is voice your concerns and to interact with the company's CS dept.

We booked a hotel in London but as we didn't receive a confirmation email we rang back to check all was ok, three times we were cut off. Eventually we spoke to a chap who told us we had booked a hotel in Sussex? No one was able to change the booking, we were cut off again. We called back and the lady was so rude, unhelpful and unable to listen to our problems with out butting in every two seconds. We didn't realise we were talking to a company in America so who knows what this has cost? We are now on the phone to the bank trying to get our money back! Its not looking likely. Two hours of my life I wont get back and £341.80 down the drain!

I was given incorrect information, I asked for hotel you guys charge extra for rooms, allow no cancelation I made 2 reservations 1 I was allowed to cancel other told not allowed i'm still a month out and can't cancel a room that my trip has changed. Once I checked with hotel it was about $150.00 difference in price. When asked if I could give my rewards number was told I would have to go through the hotel. When discussed with hotel about rewards was told can't use them as I book through this company and that's when I found out about the mark up in price. In one case 3times the price. I do a lot of travelling and will spread the word about the rip off with Get a room

I booked a night at a Hilton resort and was charged upfront on my Amex. When I checked out at the Hilton resort in question, they billed my card again. I phoned them and hey advised that GetARoom never provided them with the correct billing information and that I need to phone GetARoom to provide them (Hilton) with correct credit details - and once that is done they can refund me. Phoned GetARoom only to be told that I have to call back in 48 hours - when I asked why I was told its policy. Dialing them a second time now and NOTHING has been done a week later (I received email stating they were working on it). Typing this review while on hold its been 33 minutes and counting. They also advised me via email that "refund amounts are not guaranteed and dependent on the hotel partner's decision in accordance to the terms and conditions of the reservation".
Refund was processed. I don't think they planned to do it after the first call which is why they ask you to call back. Will never use again.

Getaroom does not allow you to modify checkin dates, it requires you to cancel your existing reservation. Once cancelled you are now competing with everyone else. I tried to check in two days later than my original booking (I had free cancellation terms), keeping the same checkout date. Instead of allowing me to do this simple change online, I couldn't even do it talking to getaroom personnel on the phone. They just kept on repeating I would have to cancel then the room would no longer be available. In the end I booked directly with Marriott at a higher rate and canceled with getaroom, still ended saving money than if I had kept the original dates. This kind of inflexibility is absurd in 2019, shame on the company for imposing this on customers. Change your system or you deserve to lose business.

I had several issues trying to add an additional night to my previously made room reservation. Eventually, customer service reached our and offered to fix the problems. They even held me harmless for the higher cost of the extra night that I was required to make under a separate reservation. Further, they called the hotel to make sure that having 2 separate reservations would not cause me to have to change rooms the last night of my stay. I was very pleased that they took my complaint seriously and proactively figured out a very satisfactory way to fix the issues I had encountered.