Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.

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Bill D.

South Carolina

2 reviews

5 helpful votes

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A BUNCH OF SCAMMERS!

July 8, 2010

A BUNCH OF SCAMMERS! Booked a non-smoking room, and upon arrival, got a smoking room! Getaroom people then lied to me saying that I requested a smoking room! (?) Why would a non-smoker do that? They pushed me from person to person on the phone, until I finally got Raymond, the Manager. When I demanded a refund because they didn't deliver what I requested, they said the Hampton Inn wouldn't give them the money back. When I contacted the Hotel Manager, he said that he would give the money back but Getaroom had the money. So, we had to spend 3 nights in a smoking room (ugh) because getaroom scammed the reservation and wouldn't refund the money I paid for what I didn't get. NEVER USE THEM! I TRAVEL A LOT ON BUSINESS AND THIS SITE SHOULD NEVER BE USED. I LEARNED THE HARD WAY! Hope this helps you - NOT TO USE GETAROOM!

Date of experience: July 8, 2010

Mike R.

Texas

1 review

3 helpful votes

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GETAROOM.COM IS A SCAM!

March 14, 2010

GETAROOM.COM IS A SCAM! Do not trust anything they say. In fact, they will charge you a $25 cancellation fee for booking over the telephone and cancelling within the hour! They will not inform you of this fee up front unless you specifically ask them about it. Also, they will charge you a one night room-rate cancellation fee if you cancel more than 72 hours after booking. No other travel website has such draconian, unpublished policies. DO NOT USE THIS SITE!

Date of experience: March 14, 2010

Q&A (81)

Question

Hello is this website legit?

Answer: They are not ethical. For me, they used a website that appeared to be the actual hotel website, did not identify themselves when they should have, and did not mention booking fees while they charged a 30 percent booking fee for a room that was its normal price. They were supposed to cancel charges on my credit card and did not. STAY AWAY!

By Larry S., over a year old

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Question

WHO IS GETAROOM and why did I receive a receipt from them?

Answer: They are a site attached to Trip Advisor---- if you see them on screen while trying to book a room-- hit cancel. I'm out over $150 because of their fraudulent cancellation policy.

By Patty D., over a year old

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Question

Have ever booked with them, got to the hotel and discovered that the hotel was unsavory... tried to cancel due to dissatisfaction and not get your $ back, or an apology or even some offer to resolve the matter?

Answer: Thought I was booking on the actual hotel sight but was deceived in as much as it was Getaroom. Talked to someone else also staying at this hotel at the same for about a third less. Called them right back and had already charged my card and it would be up to 3 weeks to refund. That's about what it took but did get refund. Then checked reviews and no one had anything good to say about getaroom. Go straight to hotel sight of one you know and trust or stick with something like Travelocity.

By Luva K., over a year old

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Question

Past Customers. Are you interested in filing a class action lawsuit?

Answer: I'm definitely in. There's something very deceptive, if not illegal, when you start off on a hotel's website and when you click Make a Reservation, it somehow transfers you to the GetARoom site without your knowledge. I had no idea this was done until I received their email confirmation. I'm thinking of contacting my state's Consumer Protection Div. Of the AG's Office to file a complaint when I get back from vacation.

By Bob A., over a year old

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Question

How do you get a reply from Customer Service when you have a problem?

Answer: Call 800-468-3578 but good luck. They are scammers

By maureen b., over a year old

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Question

I need to cancel the last two nights of a 3-night prepaid reservation and hotel policy allows this. But hotel told me they can't cancel, getaroom has to cancel and refund my money. Getaroom represented themselves as being Holiday Inn reservations then when there was no room at Holiday Inn I wanted to book they told me they could reserve room at another Holiday Inn brand - Candlewood Suites. Which is not true. I did not know I was being scammed. What can I do to get refund for last two nights? I am at hotel now staying the first night.

Answer: Wow. This is one bad company. Made a reservation and then needed to cancel. They gave cancel date all along. I called to cancel on that date and was told that date was only for 1 minute of date they told me. I was supposed to forfeit one night's cost. Luckily I made reservation on AMEX and they'll tell this fraud company to get lost. Moral of the story: make reservations through hotel.

By Dennis B., over a year old

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Question

Why am I not getting any help for my refund that I was told I would receive a full refund in 3-4 days. Is it your practice to lie to customers

Answer: Hi Sharon, We apologize for any negative experience. As this question is about a pending refund due to the impact of Covid -19, please know that our refund response times are longer than normal. We are working diligently with all of our suppliers to get approval and expedite your refunds. We do see that there is a recent review posted by Sharon. We will assume that is from you and add it to the queue for a Service Resolutions Specialist to review your case. Sincerely, Getaroom

By Karen B., over a year old

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Question

what if any charges can i expect if i need to cancel a reservation that says full refund by a certain date?

Answer: Hi Al, Please advise your booking number and we will have a representative reach out to you. Thank you. Getaroom.com

By Karen B., over a year old

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Question

Booked a room thinking its the resorts website, now is this room really going to paid for by getaroom or is it a scam?

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Question

I would like to know if my reservation R4503524022 at the Dubai International hotel on 1 December is booked - I cannot seem to communicate with anyone

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2,806 reviews are not recommended

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