GetaroomReviews 6,368

BEWARE... Ordered a "non-refundable" room at a NY hotel with a "king-size" bed. The reservation confirmation came back, moments later, stating that the room I ordered had two twin beds and that I had selected "king-size" bed as a preference. (Not true!) The confirmation amount was for the less desirable bed configuration, too, not the one I ordered. The confirmation notice also included a clearly visible disclaimer (first time shown) that GetaRoom cannot guarantee the kind of bed you get. I called the company immediately and said this was "bait and switch." The customer service person first tried to tell me that I had hit the wrong button, but when I went back to the still-open webpage, the correct "order" button was still highlighted. She called the hotel and they confirmed they had no more standard rooms with king-size beds. She got them to agree to refund me my money, but I would have to wait "5-to-7 days" for the credit to hit my bank account. Meanwhile, I was renting a room for early this coming week! So, I'm stuck. Don't make the same mistake I did. (The customer service person was helpful, but said her hands were tied.)

NEVER use Getaway.com. They are part of expedia.com but far from service orientation as you can get. Here is the scenario: I called to get a room in Peabody, MA late afternoon on the day that I wished to stay. The agent was quite helpful but when I asked him for the address of the Peabody Marriott, he indicated that he would send it to me via email to my phone. No such email ever came. No confirmation number. Nothing. I found the Marriott in Peabody, went there and they had no record of my reservation. Since it did not come to my email address, I assumed that they had dropped the ball. They booked me at another Peabody Marriott. My credit card bill came today. I am being charged for staying in two different Mariotts for the same night. When I called today to getaroom.com, they indicated that their records showed that the reservaation was made online by me. I asked for the email address that they had for me. They could not produce that yet they insisted that it was made on line and not by phone. When I asked the person if our telephone conversation was considered to be online there was a long pause and then they stated that the reservation had been made on line. Runaround. Never will they admit that their agent that I talked to did not send me confirmation. Never agian will I use Getaroom.com. They are not customer oriented.

DO NOT USE! This is the most scandalous company I have ever used. I booked a room through them and had to check out due to poor room conditions which include Saturated mattresses. I checked out a day early and in fact have the invoice in which the hotel I was in only charged them one day not the twos I originally booked and they still will not refund me my money. They are so unprofessional and I hope someone will investigate them.

Well i booked 2 rooms with getroom.com, and i asked 1 room needs to handicapped, for my mom, and i need a room right next to her, well we went on our car trip went to s. D, and wanted to stay at the Harrah's, well I did call 1 week rior, and they had no record for my request the guy never put it in the system, so the lady I soke to said she would, well we get to the hotel it was a zoo, my room was in a different tower and it the elevator to the rooms is like a 2 mile walk, my mom cant walk, they did not say anything, the room was not handicap, and it was right next to the pool, w/loud parties going on, so we went and complained they gave me a room down the hall, they wanted to move my into a smoking room (not), they said they dont have another room for about an hour or so, so said no and I dont want to stay here at all, i was crying and very, very upset, I will not go here again, and will not book thru getaroom again,

Horrible experience! Wish I had read reviews before booking with them. We were going to Hearst Castle and I booked a room through their website. When we got there, receptionist told us that they have no vacancies, nothing in their records shows that a room was booked on my name. We wasted over an hour while a hotel manager was trying to help us... Luckily, we found another hotel nearby. Called getaroom next day, they offered NO APOLOGIES whatsoever, spent another hour with them on the phone. To hear later that some Victor can't reach anyone in a hotel (a lie! Anytime I call - they answer right away). That Victor promised to call me back same day after he talks to a hotel's receptionist. He never did! Now I have to get on the phone to waste some more time with this company in order to get credit charge taken off. DON'T DEAL with this company. It's a total scam. Hotel people told us that no rooms are ever booked through this site.

I found them last year while booking a trip to Montreal for the weekend of the Formula 1 Grand Prix. Having found no luck finding a room, they seemingly located a lot that other sites didn't. I booked, and paid, but remained skeptical. So, I called the hotel in question and they not only had no record of my reservation, but they had that weekend booked for months. So, I had to deal with cancelling the transaction through my credit card co.

Fast forward to this year, while looking for rooms in France. I went to Expedia and found a room. Upon checking out, I noticed that it instructed me to go to getaroom.com if I wanted to cancel. That raised a red flag and I promptly emailed the hotel in France. As expected, they didn't have my reservation and they, too, were totally booked.

Apparently, getaroom.com has zero relationship with these places, takes your money, with intent on booking manually. If the place is full, they just keep your money and you can't recover it in the event you show up and the hotel doesn't have your reservation and it's after their cancellation policy.

These people are frauds.

When I booked my room I thought I was booking directly with the hotel. I was quoted a price of 109.00 plus tax. The agent was going to email me a confirmation. I never received the confirmation and when I checked in I was told I did not book through them and they could not give me a receipt nor could they tell me how much I had paid. When I called the company I was told I paid 119.00 plus tax and that there would be no adjustment to my account. Had I received the confirmation I would have know it was an overcharge. The company was deceptive in it's practices. I will make sure I never book with them again

1. They the site is no help/good (filters) you have to call in
2. They still have no info on rooms
3. Double charge my credit card
4. I was told it looks like that one of the charges will fall off... both charges posted
5. Call back to inform them that both charges posted REP act like something was wrong with phone and it hung up... I called back and they are still saying that one of them was cancelled like I can't see that both of them posted then the REP said the money will be back in my account in 30 days...

I wish I checked these reviews before I used them!
Firstly the site quoted me in AU dollars (which I wanted) but then charged me in US dollars which cost me an additional currency conversion fee. Secondly after I was quoted the price in AU dollars, I entered my credit card details to pay, and then the receipt received showed an addition $200US admin fee that was never previously disclosed!
When I arrived at the hotel I was told that the booking had been made for 2 single rooms for one night, when I had actually booked 2 double rooms for 2 nights. Luckily the hotel accommodated us.
And finally I have been emailing complaints to getaroom over the last 4 weeks. At first the first 3 responses were cut a paste standard responses from their manual, even though it didn't address my actual complaint! After about 6 emails I was finally put through to a supervisor who is still disputing my complaint, saying they did everything correctly, site quoted in US dollars (i have screen print showing quote in AU dollars) and them saying they booked the correct details with hotel. NEVER again will I use this website

If I could put no stars I would have. These people are the worst company I have ever had the displeasure of dealing with. My boyfriend and I booked a room for The millennium hotel in Glasgow, when we got there I handed over my confirmation email and the first thing the guy says is he has never heard of getaroom.com (lucky him). He says we are not booked into hotel and that the confirmation number isn't one of there's and the cancellation policy also isn't there's. The cherry on top was that there were no rooms left on that night so we couldn't even book another room. The hotel phoned getaroom and they were told getaroom hadn't sent over the confirmation of our reservation! The hotel did what they could and we got put in an alternative hotel however we were downgraded and wasn't what we paid for.
Emails to getaroom have proved fruitless, their response was we were to pay for another room and if there was availability we could upgrade for free to an executive room. When I emailed back to say this wasn't the response we were looking for they didn't even bother to reply. 5 emails later and they have completely ignored me, they are the worst service to deal with, unhelpful and appear quite happy to take money from people without honouring their promises. I will never use them again an I really urge no one else to use them either.

Total scam of a company! Do not use this company EVER!
Booked the Pearl Hotel in NYC back in Oct 2013 for a 7 night stay during Jan 2014.
They offered what I thought to be a fantastic rate for that hotel.
A few days before my visit, I called the hotel direct to check that my booking was confirmed.
I was not booked in and the hotel had no knowledge of my booking!
Called Hotel-Rates.com customer service number ( same company as getaroom.com) only to be given a total run around!
Despite having an email confirming my booking with a booking reference number, they tried to convince me that I had booked a different hotel!
It took me several calls ( from the UK) before they eventually confirmed that they had made an error and booked the wrong hotel.
I can accept that people make errors, but the service I got after that was simply unacceptable.
As I was not due to travel for several days, I simply asked them to honour the booking and correct their error.
They refused point blank to do this, saying that the Pearl Hotel could not be booked for the price I had been charged when I initially made the booking?
When I pointed out that it was their web site had offered that price and ( in my opinion) their confirmation email was a binding contract they simply blanked me completely.
I was forced to cancel my booking and rebook the Pearl Hotel using Expedia.
This new booking cost me an extra $573.
I was eventually refunded my initial charge of $1318, but as I live in the UK, I lost out to the sum of £93 GBP due to differing currency exchange rates.
I approached the company again, asking for compensation and after several emails they agreed to repay me the $20.99 booking fee they charge, plus a $100 "gesture" payment.
However this money has never been refunded and the company has stopped responding to my emails! I now realise that I am never going to see any further payment.
As I live in the UK, it is virtually impossible to sue a US company, so will have to give up on this really bad experience.
Had I lived in the USA, then I would definitely have sought legal advice in order to recover all my financial losses.
Keep away! You have been warned.

Customer writes:
To Whom It May Concern:
I spoke with one of your representatives at getaroom.com today about a refund for confirmation # R... for my wife at the Travelodge Sacramento, June 19-27. My wife stayed only one night, June 19, which the attachment from the hotel confirms, because the room was not as ordered and was in very unsatisfactory condition.
My credit card was billed $532.44 for the entire stay on 5/6/13. I was told a refund was not issued because the hotel did not send a receipt. They would not give my wife one on the morning she checked out because they said it was an online booking and the receipt had to come from there.
My phone number is 970-... Billing address:...
Please let me know if you receive this, and if there is anything else I need to do in order to receive a credit back. Thank you.

I sent the above to Getaroom on Aug. 23,2013 - today is Oct. 24,2013, so I sent the following:

Hello. It has been more than two months since I sent this, and I have heard nothing. We paid for NINE days at the Travelodge Sacramento through your website, and stayed only ONE because the accommodations were so poor. The attached receipt from the Travelodge -- which both they and I sent to you on August 23,2013, documents that my wife, daughter, and granddaughter stayed just that one night. We have not received a refund on our credit card. The last time I spoke with one of your representatives, someone from your company said they were corresponding with the manager of the Travelodge. I asked that you contact me if there was anything else needed and have heard nothing - yet still no refund. Is this your normal practice, hoping the complaint will go away and you can keep the extra $400? I would hope not, but without a response, what am I to think?

Before I (and Travelodge Sacramento) sent the attached receipt, someone left a message on our home phone that we needed to respond within a certain period of time. I immediately called one of your representatives and sent this receipt -- and was told that the escalations department was handling the request. Has a determination been made? Would you do us the courtesy of a response, please.

I am a new reviewer, but please take this post seriously! This is a completely unbiased view of getaroom.com

I read some very mixed reviews, but found a great deal for a hotel, so decided to take the risk. Since the website offered a full refund for cancelling (no cancellation fee either since I booked online) I figured it would be safe. There is a cancellation fee if you book it over the phone, but they do clearly state this on their website. SO people have no right to complain about that.

HOWEVER, I do believe this website is some sort of scam. I believe it has worked for a very few number of people out there, and they probably just got very lucky. Basically, their system doesn't connect to the hotel you are booking until 24 hours before you need it. Therefore, the hotel could technically be sold out, or give you the worst room possible. This is NOT the hotels fault- websites like Expedia etc connect you within hours, and your room is booked. Here's the catch- the full refund is unavailable on those last few days! How convenient for getaroom...

Anyway, I called the hotel to see if my room was booked, and they had no confirmation or any records at all from getaroom. I phoned getaroom and they tried to lie to me over the phone, saying the hotel had the records but lost them etc etc. I called the hotel multiple times, and this is a 5 star hotel so I side with them on this one. I was very unhappy, and cancelled my hotel. Legally, I am entitled to my money within 5-7 business days and I hope it arrives with no hassle.

If your room has a full refund cancellation, and you are willing to take the risk of finding out some last minute bad news, go for it. Maybe the deal is so great you can't pass it up. But I would advise everyone out there to stay away from this website. You will end up disappointed, and even if you don't, you will be worrying until the last moment that something will go wrong. Pay a little more and book directly from the hotel, or trusted sites like Expedia! Hope this helps!

SCAM, FRAUD, this $#*!ing site charge you full amount when booking and have a blinking cancellation button on top of the confirmation. Once you click it(one click, no confirmation at all), your nightmare will start. They will give you no refund. Yes, they charge me $1200. Now they give me no refund. When I ask them to rebook my hotel. No replies. Raised chargeback to VISA. VISA says their cancellation policy stated, you will get no refund when you cancel your reservation.

SO WHY THE $#*! THERE IS CANCELLATION BUTTON THERE?/?