GetaroomReviews 6,368

Desonest, indifferent to customers, and are a scam at worst. That is what I think of a company that hide cancelation and modification policy terms. They share cancelation policy in the email and website, but only on their website and 30 terms below of cancelation they have "more terms" to cancelation and changes... What?!?!? I've called on time to make some changes to my room dates. I tried to cancel my last night of my 3 night stay well within the cancellation window for the hotel. I didn't buy a packet, I bought a nighty rate and should not have been a problem, it was never a problem with other sites... I was told that in order to do that, we would have to cancel the reservation entirely and re-book... with a totally new price. When I also mentioned that it was an absurd policy, they offered nothing except to say, repeatedly, that it is "impossible" to change a reservation.

Apparently, it is impossible to change your reservation without getting charged, no matter what their policy says. We tried to cancel the second night of our two night stay well within the cancellation window for the hotel. We were told that in order to do that, we would have to cancel the reservation entirely (thus incurring a charge for the first night), and re-book... making one night cost the same as two no matter what. When I mentioned that it was an absurd policy, they offered nothing except to say, repeatedly, that it is "impossible" to change a reservation. At best, they are indifferent to customers, and are a scam at worst. Go to a more reputable site to make your third-party travel reservations... these guys are not worth it.

I booked a room and within 4 hours tried to cancel, and their refund policy was that I had to cancel the day BEFORE I even booked the reservation?(Not sure how that is even possible) so they charged me for half the reservation amount. It would have been a great deal. But I will never use this site again.

NO STARS!

BE AWARE - AVOID - WATCH OUT -RIP OFF - MIS LEADING - NEGATIVE - UNDERHAND - WARNING

Totally agree with majority of others - I have just had a similar experience & have written their customer services the following - why as others have said are Trip Advisor still allowing them to use their site is beyond me! I shall be sure to contact our hotel booked to make sure the reservation is still in place - GetARoom needs to be run out of town - total scammy rip off merchants!

THE CHARGES ARE NOT TRANSPARENT!

I searched on Trip Advisor UK for 3 rooms at Jurys Inn. BIrmingham UK - went to Get a Room co.uk - another UK site - I was quoted on the site the price for the room in UK£s which was the same price quoted on UK Trip Advisor site.

The page then went straight to entering the payment details - at no point does the page or site indicate there will be a US&$ conversion rip off exchange rate.

Calling the helpline to try to resolve the issue & cancel the booking is not at all helpful when I had to speak to a nasal, condescending call operator who suggests I didn't read the small print - 'James' you donut! There was no small print to read - booking a hotel room is straight forwards (thankfully the calls are recorded or so you say for James to receive additional training in that department.

GetARoom - you are a rip off - your charges and conversion are not transparent & if you are having to resort to underhand techniques like this no doubt you with any luck you will soon go under - fingers crossed on that one!

This is the worst site I have ever used to book anything. When I had gone through the checkout it had said that the final amount was in canadian dollars but when I looked at my Visa bill the company had charged me the rate in USD. I had called the company spoke to 2 different people and a supervisor, all confirming they in fact were an American company and they could not do anything for me. I was livid. Why would a site claiming to charge me in Canadian dollars charge me in USD. The site we looked at had 2 price amounts one in US the other Canadian, obviously why would I pay for a canadian hotel with my canadian dollars in USD when I knew there would be an exchange rate?! By far the worst customer service and the morons on the other end just did not understand where the problem lied. They kept trying to find an excuse to keep their asses off the line. NEVER book with this site.

Rip off! Charged us twice for our room! Overcharged us and will not refund! You have been warned!

I have used getaroom.com on most of our recent trip to central Europe and have made at least 8 bookings for different cities and was very pleased with the outcome. We did not have any issues at all when we arrived to these hotels. My advised to anyone who will be using this site is make sure that you take a copy of your bookings as the hotel asked for verification. I found that if you ring them (getaroom) and talk to their customer representatives, they can quote you better and cheaper pricing. I generally had a pleasant experienced dealing with them and will likely use it again.

WARNING! Do not use this site under any circumstance if booking outside of USA. The price they quote is a scam and exchange rates are a lie. You will be charged in US dollars and face a hefty fee from your bank for paying in a foreign currency as well as the exchange rate being completely different to the one you are quoted. The customer service is rude and unhelpful. Avoid at all cost (literally)!

I booked a hotel one person, one night, one room. They charged my account twice. I asked them to rectify their mistake. I sent 3 emails, all answered with a identical replies, that they are not going to respond to any email. There appears to be no way to make them even respond, much less to reverse the charge.

My credit card company emailed me about a suspicious charge. (over $800,00) It was for a hotel room in Cape Town, South Africa! I live in California and have never traveled abroad (and if I did it wouldn't be to South Africa. It was booked through Getaroom.com! My credit card company closed my account, refunded the money and sent me a new card. She also told me that Getaroom.com was a fradulent website. Be Aware!

My so called' confirmed' room did not exist. The uk hotel had no record of my booking, had never heard of Get a room booking service either. Do not use them if you want a bed for the night!

getaroom.com is the absolute WORST!
I have spent HOURS on the phone with them because the first hotel I booked was apparently sold out, so they relocated me. Then thank god I noticed they never sent me a new email confirmation (when they said they would), cause when I called, they told me the second room they put me in was sold out as well! They never called me to tell me that either! Customer service is horrible! Very condescending, and unapologetic. What a nightmare! Then when they were relocating me for the second time, all the hotels they were giving me were garbage! Nothing like the original hotel I booked. Save your time and stress and book with a reputable agency.

TERRIBLE NEVER USE THEM. I didn't get the type of room that their confirmation email promised me. The hotel told me it is not a guarantee but a best effort situation. I also got delayed so missed my first night in the hotel and called Getaroom to have them inform the hotel. They told me it was not necessary and I should be fine, but I could just call the hotel myself if I wanted. I did so and the hotel told me that they would have sold my room if I hadn't called. When I called to report all of this to Getaroom they told me they would email me with a proposed compensation for the terrible experience and I have heard nothing.

Getaroom, com is a scam, I booked a room with two double beds at a luxurious resort when I got to the hotel they said they didn't have any rooms with double beds and no roll away beds either. My kids were going to have to sleep on the floor. The hotel said I could upgrade to a suite for an extra 200 dollars. It ended up costing me more money then if I would have booked with the hotel. When I called to complain to Getaroom.com they said oh well we don't guarantee the room. Of course they don't tell you that when they charge your credit card and give you confirmation on your reservation.

Buyer Beware! My husband, who I admit is not the most computer literate person, somehow booked through them thinking he was booking directly with the hotel website. This ended up costing us about $150 for... nothing.

They are actually "Consumer Club Inc", dba GetARoom.com and they have developed their own proprietary software that links to hotel websites. I guess they are good at making money because they were touted as "Entrepreneurs of the Year for 2014"( http://www.dmagazine.com/publications/d-ceo/2014/july-august/entrepreneurs-of-the-year-ey-2014?single=1)