GetaroomReviews 6,368

By far the worst hotel site on the web, book a smoking kind bed room at hollywood florida, then when i got there i was told that the hotel is a non smoking hotel. Called the company and ask to be moved to another hotel they charged me again and promised to return the credit onto my card. They never did, i've called them 4 times and they say the same thing, it is being processed. Tomorrow I will call my bank and place a claim on them.

GETAROOM.COM PRACTICES FALSE ADVERTISING AND FRAUDULENT ROOM RATES!

On their site, they quoted a package rate at a hotel that included 2 nts' stay free at $202.14/nt. When I received the confirmation, the deductions had not been made. I called them immediately to tell them and the reservationist told me that the price shown per night was just an "average per nite". With the deductions, the cost was $283/nt x 5 nts - which equalled the cost of 7 nts@ $202.14/nt! Where was the savings in that?

Neither the guy I spoke with nor his manager would budge on the cost, telling me I had confirmed it and there was nothing more I could do. Furthermore, the manager said that I should have reviewed the avg night cost before confirming. No such thing was shown on their site, or it would have raised a red flag if I had seen it.

In any case, I promptly cancelled the entire booking. I guess Getaroom.com would prefer to lose $1400 over $400 they should have discounted me because of their FALSE ADVERTISING.

Beware, fellow travelers! Stay far away from Getaroom.com!

Absolutely awful customer service. Tried to book a room and when I hit enter, it said System error, please call or try your reservation again later. I waited a bit, tried again. Closed the browser and started from scratch, still got an error message. I didnt want to call, defeats the purpose of booking online! So I gave up and booked thru AAA for a little more. Now I look at my credit card and its been charged 4 times. Now spent an hour on the phone trying to get this worked out. Customer service rep was rude, after explaining the situation he asked what the reservation number was?- again repeated it NEVER went thru. He then argued with me that I must have hit enter multiple times- I said yes I did, the error message said try again!

My booking in Russia seemed to go well -I was able to reserve at the hotel I had researched and wanted at a great price. Luckily, I double checked with the hotel before going - because the hotel reservation I had paid for in full was actually NOT the one that getaroom.com had confirmed - they told me they had a computer glitch and so they had booked me at a DIFFERENT HOTEL. One that I would not have picked, as it was not as nice and not in as good a location. And if I had not checked, I would have arrived at the hotel I thought I had booked with my booking confirmation in hand, and they would have turned me away. The saga goes on and on after this, but the bottom line is that I would recommend being very wary about using this company to book a room.

They were a disaster. We booked a room in Taos NM, but when we got to the hotel, we had no reservation and they told us the reservation number we had wasn't even one of their numbers. And they were sold out! When we got back, we found out that somehow our reservation was at another hotel in the same chain, but that couldn't have been our doing because getaroom.com gave us the address. We wouldn't have known any other place to go. When we tried to get a refund, we were told it was "company policy" at getaroom.com for us to have to do the leg work, to call the hotel and to get them to send a letter saying they wouldn't charge getaroom.com for the reservation. The hotel people thought this was nutty, but did it for us. When we sent the letter to getaroom.com, they didn't like it and wanted it worded differently. That same day, we got a call, six weeks after our original stay, saying a refund was being processed to our credit card but it might take as long as 60 days to show up. We're waiting to see what happens.

I have had an absolutely HORRIBLE experience with Getaroom.com and would recommend this site to NO ONE. What ever you do STAY AWAY! When we arrived at the hotel they were full and said that they had contacted getaroom.com and that we would be fully refunded. After countless phone calls I have yet to receive the refund and now its been two whole months! They said that it takes up to ONE month to be refunded! This company is just aweful and if you're smart you will book your hotel from any other website! Just wanted to warn people about this fraudulent company..

I used the web and got a great price on a room in LA. There were not issue with that reservation. I then tried the number to call to get an even lower price. I was told I would save $25 off the published rate, which as actually the same rate offered directly by the hotel. I booked. No $25. I have called several times to complain but gave up as I was so annoyed. It felt like fraud. I haven't yet stayed using this reservation. Hope there are no issues as I hate calling these people. Well trained to pay no attention, or at least that is how it feels.

I travel a ton but will never use them again. Worse web experience with travel that I have encountered.

Get A room was great, but I was glad tok my hotel onfirmation with me as they did not have my tion when I got there. I do not know if thistels fault or getaroom. I did get a room tere but the lady at te desk was not fam wth the third party reservation of getaroom o she charged mt credit arn. It was late and I was tired so I just saidWATEVER" after my credit card bill came in I contacted getarmwho was VERY nice and informatie. All is well and I was only charged once. Will use again if needed. ANOTHER THING WAS THAT ts $73 and I wound up paying 91 but was still cer. Oh well live and learn.

Found the cheapest rate online for a one night stay in a hotel near my condo. About a week later I found the same offer for about $15 less on getaroom.com. I called the number and was able to cancel my previous reservation without penalty and re-book at the lower rate. This might not work the closer to your reservation. They had a clearly stated no refund for cancellations within 72 hours of reservation. Overall a good experience.