GetaroomReviews 6,368

Be aware that if you search for a number for a hotel you want to book. This company or others like it may come up. You will think you are calling the actual hotel. They will not tell you and will even use words to suggest its them, such as we have a room at one of our properties. Then you book with them at an agreed upon price, you will then get your email confirmation realizing it was not the actual hotel and just a third party who has charged you $100 more than the room price quoted. They will lie about the cancellation fee and bully you hoping you will give up. I had to call the actual hotel, let get a room know i was within their cancellation policy and inform get a room that U.S. law requires 24 hours before cancellation are non refundable before they agreed to refund my money. They refused several times to let me speak to a supervisor and lied that there was not one available. All this was in hopes that I would go away and they would make a big profit from me. I am not saying this all out of anger, just do not want others to go through what I wen t through. Yes, if you call them and just book a room and are fine with being charged 35% more than the room price or dont notice, then your experience with them is fine. But do not try to cancel because the bullies will come out.

I booked a room at the Best Western Hotel and Convention Center in Lawyon, OK 6 weeks in advance of my Grandson's BTC graduation. The reviews online for that hotel were good. When I called to make reservations they automatically connected me to this third party booking company, which I wasn't even aware of. I had made reservations for 4 days originally then called and extended for another day. They immediately withdrew the full payment from my account both times. When we got to the hotel, it was horrible! There was mold and mildew on the walls and growing on the windows. I am highly allergic to mold. We went to the desk to cancel the reservations, they didn't seem to be surprised or bothered. By that time, I was already having problems breathing and my throat was getting scratchy and my voice going. They said I had to go through the 3rd party to cancel. I had to get out of that building so I went outside, After waiting on hold for 30 minutes, the girl cancelled out reservations but was rude, and very unprofessional. She said I had to wait 7-10 business days to get my refund. Here I am in a strange town, 1800 miles from home with no place to stay and limited funds because my hotel expense was already paid for in advance. Now I have all those funds unavailable to me and no place to stay! This was unexceptable! I had asked to speak to a manager and she told me "the manager is just going to tell you the same thing". When I insisted she allow me to speak to a manager, she the manager is in a meeting and hung up on me. What a nightmare! That's a lot of money to be designated and prepaid for a vacation hotel only to find yourself with limited funds and trouble trying to find another place on short notice. I had to have a family member back home transfer some money to my account so we could get a place to stay. Never again! This was embarrassing and humiliating to have to ask for help from family while I am supposed to be on vacation. Totally ruined our vacation!

9/14/19 Update to original complaint:

I am revising my rating from 1 star to 3. Representatives for GetARoom emailed and called the next day and apologized then offered to refund all fee's above the quoted room rate! The refund posted a few days later in my account. They followed up with emails to confirm I was taken care of. This was beyond any expectation I had, thank you. Just a bit of constructive criticism: you wouldn't get complaints like mine if all applicable fee's were disclosed BEFORE the transaction is completed. Thanks for the satisfactory resolution.

Googled the actual hotel's name so as to avoid booking agencies. I discovered, too late, that this sneaky agency bought the domain name of the hotel so I THOUGHT I was booking directly with the hotel and would only pay the room rate and taxes, nope. Was shown a price of $69.00 so I clicked on "reserve now", was charged $119.97! For taxes and FEES! (normally taxes are about $12-$15 above room rates in Georgia so was expecting about $85.00) Non refundable and no cancellations of course. Sorry chump, you trusted us so No take-backsies! You fell for it, you lose! I will forever be on the look out for this POS agency GETAROOM.

Pay attention when booking a hotel room directly with your desired hotel. When clicking to book your room, a page for Getaroom.com will open without your knowledge & you are led to believe you are still on your desired hotels page to book. It wasn't til our event we were attending was rescheduled & we called our booked hotel that we were informed that we had a non-refundable rate & had actually booked through Getaroom & that we had to contact them. Getaroom was no help at all! We even asked if we could move room to another weekend. NOOOO! Was the answer. I would NEVER tell anyone to book through them... they WILL take your $$$ & run. Once again make sure you are NOT on this site when booking.

Charged almost $100 in booking charges on a 2-night stay at a Holiday Inn Express. Their Booking Fee wasn't disclosed until payment was made. Nearly impossible to reach a live person when wanting to cancel. The GetARoom.com Rep refused to cancel by stating that Holiday Inn Express does not allow for refunds on cancellations, when in fact it does with only a 24-hour notice... I was giving 3 weeks notice! Kept me on hold for 15 minutes while "confirming" the cancellation policy with Holiday Inn Express, then put me on hold another 5 minutes while their system generated my cancellation number. Horrible company to do business with. STAY AWAY!

This company is a scam... I needed to make a change to my reservation. They take my call, there is zero professionalism ( you can hear a party like goings on in the background). They say they will put me through to sales'... I am on hold & then disconnected. This happened 3 times before I realized it never will happen:(
I thought I was booking with the Hotel directly as I was on the hotel website!
After sending an email, the reply - is we are not able to make any change once booked! Why didn't they say so in the first place!
Terrible...

Made a reservation using FindHotel and was charged to my credit card the full amount. When I got the hotel, the reservation was there, but not the payment, so I had to pay again if I wanted the room. Sent several emails and the respond was 'we are sorry for the inconvenience please give us a call' the number is a 800 I can not access from here. So far I have room because I repaid it, the money I paid in advanced don't know if Will be returned and the worst Is the feeling of being in an extrenger country and have no warranty of a room or somebody to give assistance.

This service charged me $200 son odd dollars more than if I call the hotel direct. They never told me that my hotel was Not a place for short stay! If you stay less than 7 days there is no house keeping to your room. And if after 5 you need pillows, blankets or a cleaning your out of luck! You have to return your wet dirty towels downstairs to main desk for clean ones. Our room keys didn't work 2 days straight so far. 2 days left. Getaroom doesn't inform you of any of this. Also was promised by agent that we would have 2 rooms next to each other with 2 queen and a sofa bed! Hotel has no sofa beds! So people had to sleep on the floor! No extra blankets or pillows available! Hallways old looking and needs a paint job. Not happy! At all! When told front desk all my concerns I was told not their problem, they didn't book my reservation... the Agency is hired by them therefore is a reflection of them. Called back getaroom for 2 days and cause they are in Philippines they are 12 hours ahead a manager never calls you back when your awake! I got scammed for sure! No one takes responsibility

They lieI mistakenly called them trying to reach the Omni. I asked for an early checking. They went as far as to say that the supervisor approved the early check in. I get this confirmation that was not from the Omni. I call the Omni to confirm the guaranteed early checkin to find out that the Omni does not guarantee early Check in! I calledpissed as I should have been maybe 10 minutes later to be told that in order to get a refund for the reservation I made on the 27th, I needed to cancel by the 25th! They canceled the reservation and think that they are keeping the entire fee + hotel room cost. I've contacted Chase who has promised to investigate this and I'm contacting Omni headquarters. They are not lying to me and keeping my money. Just plain wrong.