GetaroomReviews 6,368

I cannot believe this company are allowed to do business. You think you are booking with the hotel. They quote a price, you select this and put your details in, then click place reservation and then they hit you with another charge. Not shown above this button. It is misleading and a massive SCAM. Because I booked a non refundable room they say I cannot do anything about it. Just read the 100's of social media comments of people who have been ripped off. Hope you sleep at night!

Headline price +/- £183 after providing credit card details for payment total bill £260+ fortunately I can afford to pay this amount and can't be bothered to complain to a phone no. Based in the USA where I can understand tactics like this are deemed acceptable. So, if you are trying to book a hotel, firstly make sure you are communicating with the hotel, not this outfit. And if you are happy to continue with this outfit look out for "add ons" fees etc which are almost equal to 50% of the headline price. What I will be doing is advising friends and family to avoid doing business with these people. I am surprised Hilton Hotels have an association with them.

I made a reservation for a hotel from what looked like the hotel's reservation desk. After making the reservation and getting a confirmation, there was a 40% up charge for the room for "Tax Recovery Charges &Service Fees". And I was informed the reservation was non refundable. I tried to call their customer service but their 800#,( after the operator told me it would be a 2 minute wait) kept hanging up and I never got to speak to anyone. This is a very fraudulent, misleading company DO NOT book thru them and watch for their name before you make any reservations, I'm contacting the BBB as well as Hilton hotels, who they were trying to represent,

Getaroom resolved the following issue quickly and I received a refund
I went on the Choice hotel website and it transferred me to a third party reservation agentGetaroom. I am a senior and was so confused by the agent. I really did not understand that I had been redirected to a third party. I was incredibly confused and if the recorded conversation was replayed, I'm sure that my confusion would be audible. Nevertheless, we were driving to SC and made a reservation to stay at a hotel midway but ended up evacuating due to hurricane Dorian and had to cancel and rebook my reservation. I tried to get a live agent on the phone to cancel through Getaroom but it took me about 30-45 minutes which was just after the cancellation time of 12:00. The 2nd agent I spoke to was polite but still a little confusing and I had to stop her several times because I didn't understand. She felt confident that they would review my case and refund my money. They charged my card on 9/3 and it is 9/12 and they have not reviewed my case. I rebooked my room through the actual hotel and it cost at least $20 less. The agent at the hotel was so understanding that she personally called Getaroom and disclosed that I had indeed rebooked at the same hotel. No one can afford to pay twice, especially a senior on a fixed income. I will have to contact a senior advocate or group that understands that using harsh tactics and fast talking to confuse and intimidate older citizens is not acceptable. Lesson learned, call the hotel directly! Do not go to third party agents.
Bottom line: I was 45 mins past the cut off for cancellation. Cancellation was due to a weather event which was out of my control and agent tactics were confusing, not friendly and pressure driven. If there is any question about this I would urge the company to listen to the audio.
Advice to othersgo directly to the hotel for booking

I searched online for a specific hotel's website to make a reservation. Apparently, the site I chose had a toll free number to call, so I did. The agent that assisted me, although very cordial, did not once identify themselves as a Get A Room agent so I just assumed I was booking with the hotel directly. The next morning I get 7 reservations for a 14 day stay booked two days at a time! I called back to cancel and was told they could not refund my money unless the hotel refunded their money. In addition, the service fees for the 7 reservations were added and utterly ridiculous. Very sneaky Get A Room! Never Again!

Booked a london hotel for £130.77... thought I was booking directly with the hotel... was charged £198.68... The difference was for tax recovery and service fees?!... It did not show up until payment had been taken. Have tried to call to cancel but impossible to get through. Called the hotel who said that the booking was made by Agoda. Rang Agoda who were very unhelpful and said that they had sold the rooms on to getaroom and would take no responsibility. This is a con and they should be shut down... Agoda should know better than to have anything to do with them... shame on them

Terrible! Beware! Will take your money! I booked a $118.24 room online at hotels website. Getaroom hijacked my booking. Afterwards sent me a non-refundable confirmation on my $118.24 Holiday Inn room at $167.14... included state tax (ok) plus $39.15 (33%) for other taxes. How low can you go. Where I come from this is called "non-disclosure, theft, dishonesty, crooked". After reading this, if you become associated with Getaway, you are nuts. Beware! Beware! Beware!

On April 14,2019 I used Getaroom.com to book a stay for a friend at The Hotel Pennsylvania, for the days of April 15 - 19,2019 but due to an emergency situation my friend found themselves in not long after, I called to cancel that same day, less that four hours later.

In attempting to cancel these reservations via a Getaroom.com representative, I was told that according to hotel management I could not obtain a full refund due to the Hotel Pennsylvania's policy as it was written.

Below is the Hotel Pennsylvania's cancellation policy I received with my initial reservation confirmation email:

"Cancellation Policy: Each room in this reservation is subject to the hotel's cancellation policy which is: Cancellations before 05/11/2019, 08:00 PM (America/New York) are fully refundable. Bookings cancelled after 05/11/2019, 08:00 PM (America/New York) are non-refundable. Bookings cancelled after 05/14/2019, 08:00 PM (America/New York) are non-refundable. There is no refund for no-shows or early checkouts."

Despite my calling over six hours prior the second cut off time for a refund, I was told I would still be billed $213.48 for one of the five nights as the hotel management would only refund the other four as a "courtesy".

Five months passed, and deciding to give Getaroom.com one last opportunity to make right, I called them a final time today and again requested that they follow Hotel Pennsylvania's policy as it was presented to me, as written.

This time however after speaking with one of their associates, Ms. Meyers, not only did she apologize both for her company's initial response to my query, but upon further investigation was able to process my request again, this time obtaining a refund for me of the $213.48 I was not refunded back in April.

Despite the blatant dishonesty of the management of the Hotel Pennsylvania itself, I would still recommend Getaroom.com to others, especially in relation to the care, concern and professionalism Ms. Meyer's showed toward me today.