GetaroomReviews 6,368

Update: Get a room contacted me and ended up refunded my fill amount which was great as that's what they should have done from the beginning. They did the right thing which I am glad but it shouldn't have taken me complaining on multiple sites for them to do so.

I booked a room in Edmonton Alberta and thought that I was booking directly through the Days Inn by Wyndham Website but this is actually a 3rd party website. Sneaky and deceiving. No where before I checked out did it state that it was non-refundable. The hotel has a 24hr cancellation policy! Why on earth would I want a hotel reservation that I cannot cancel. Life happens and things change. The extra fees were $89.41. My total through get a room was $300.21. Where as if I book through the hotel itself my total would be $236.34 and refundable. I called and complained 30 mins after I booked when I saw that it wasn't refundable. I spoke with a manager who refused to cancel my booking but offered me15% off which I appreciate... but ultimately I want and deserve my money back. This was false advertising and this website is a scam and taking advantage of people. I am angry that this website took advantage of me. Be aware!

Original review: I highly recommend that nobody use this company. I paid extra for a cancelable room but when I went to cancel they said that because of the "hotel's" policy, not THEIR policy, I could not get a refund. I'm no idiot and I travel 1-2 times per month. I'm disputing this on my credit card and fighting this every way I know how. It's not even about the money, it's about the scam.
Update: I received a nice call from Getaroom. They were very gracious and are issuing me a refund. It was a nice surprise that they are doing the right thing. It's rare that companies that are not brick and mortar step up for their customers. When I receive my refund I will be either deleting or adjusting this review's rating. I feel much better about this company.

Save yourself money and headache and do not use this service. I booked three nights at a hotel, was quoted the nightly rate, but then charged $230.46 in unexplainable fees. They would not provide me with amy itemization of the fees. I don't mind paying taxes and a reasonable service fee, but they are ridiculous.

I called and asked politely for an invoice itemizing the charges and they refused to provide.

DO NOT USE THIS SERVICE!

I called the number that was linked on what I thought was the Quality Inn direct 800 #. Not at one time did the operator even mention it was bookaroom.com! They answered as "thank you for calling hotel reservations how may I assist you today?" My room was booked 2months in advanced and charged at the time of booking. I called 1 month before my flight to change my check in and departure date and they said I would have to loose my reservation and rebook. Now not one time did she mention that I would loose my money and pay AGAIN until I asked her why they needed my card information again they should of had it on file. I then realized I was suckered into one of those THIRD PARTY companies that somehow sneak onto what you believe to be the real deal dealing with Hotel Corporation directly. Buyers beware... make sure to check your web address before clicking call now... or click here to book. I will forever learn my lesson on this.

(one day Later) UPDATE: I have been reached out to by the GetARoom staff member. Within the hour of making my original review. She promptly made arrangements to have the hotel change the dates to check in a day earlier but because of the original reservation being made is non-refundable, normally they wouldn't make changes... but they can and will go out of there way to resolve the issue if you do complain. SO FAR SO GOOD. I'm hoping all goes okay on day of my check in. Now lets see how it goes when I get to Hotel a day earlier. I'm hoping there is no issues with me having to pay again. I will post an update at that time. But so far I am happy they did contact me to try and resolve.

Updating my review, after speaking directly with the hotel and calling back I managed to get a refund processed. I'm happy with the resolution however I still don't recommend their service.
Original review: Didn't see anything about these addictional fees until after the booking was made. Attempted to cancel and was told they could only cancel after taking my full payment. They'd then speak to the hotel about offering me a refund, if the hotel apparently refused, I'd have neither the booking or my money. Total scam Don't ever use