GetaroomReviews 6,368

Booked a two night stay at a hotel in Canada. Got told the price was $170 Canadian, get my emailed bill and it's over $400 US. I called to complain and they tell me that they can't offer a refund, but only offer a $40 credit. I told them I was lied to during the reservation process, because if I was told the total amount was $400 US, I would have cancelled. I called the hotel directly and the rate was $279.06 Canadian, inclusive of all taxes. Supposedly someone is going to call me in a few days. We shall see. If they do and fix this, I will change my rating.

UPDATE Got a full refund. Customer service was very responsive and courteous. A pleasure to deal with

I have cancelled my booking in Malmo, which has free cancellation, and I have been totally ignored! In addition, a refund of £270 that I was promised in October 2019 has still not been paid to me! Furthermore, they have cancelled my booking in Copenhagen which I understand is because of Covid, but have not sent the money to the hotel 71 Nyhaven, who deserve the cash. This company is totally immoral, money-grabbing and untrustworthy... DO NOT ever use them.

2 things...
1. Embarrassingly I was fooled... I did not realize I was booking through a third party until too late...
2. Also embarrassing I booked the wrong Doubletree hotel in Tulsa... wanted to switch hotels 8 miles apart. Was told by get a room customer service agent this was non refundable and no changes would be allowed. I called each hotel myself, and was told it would be no issue to change if the getaroom agent would call and request the change. I called getaroom back and got the same unhelpful response.
I guess I have been lucky in life so far - this was by far the worst experience I have ever had with a service provider ever...

Update: The company did return my money. I am very happy with this. I am only giving 4 stars however as I had to post on this site to make it happen. They refused when I called them directly. I am quite relieved however and appreciate that they made it right.

This company is fraudulent. Do not use them to book anything! Use Expedia or Priceline and save yourself a lot of trouble and money. They just stole $240 of my money for a hotel stay I cancelled 5 min after I booked it, 7 days in advance of the stay. They sent me a cancellation email, but still charged my card. They say there are no refunds once booked, but they put a "big button" saying press here if you need to cancel. Then they send you a very nice email saying the reservation was cancelled. No warning notification before cancelling. No indication you will still be charged. They make it real easy to cancel, and then you don't get to the fine print until it's too late. When I called customer service, they told me that if I had called them on the phone instead of cancelling on-line, they could have helped me. So cancelling via phone and cancelling on-line will give me a different outcome. Huh? When I asked to be transferred to customer service, I kept getting disconnected. I tried 5 times. So basically, I'm screwed. When I called the hotel directly, they said that because I used getaroom.com, that they couldn't help because they have nothing to do with receiving any of the cancelled payment, and never a see a dime of it once I cancel. The manager of Holiday Inn told me that. So basically, getaroom.com just took it for themselves. I will keep all documentation and recorded my conversation with the live agent and all of the disconnections for when their will no doubt me many civil suits against them. Please also note that they add on very large additional fees "taxes" on top of the advertised fee. I looked at on-line reviews, and my experience is common with this company. So many bad reviews for exactly what I am complaining about. I should have looked at the reviews the before going to getaroom.com. Lesson learned