GetaroomReviews 6,368

I called Holiday inn reservations to ask a question inregards to payment. Agent answer phone with Holiday Inn Reservations, Asked the question was told the rate would be 118.00. I told him I saw a rate of 111.00 for club memeber did he want my number. He informed me i was getting a 15% rate already, I the proceeded to book the room. Arrived at hotel was told I booked with a third party, and that my room rate was 112.00. I was charged 162.47 not even close to the 118.00 I was quoted. The Holiday Inn representative must be aware of this scam, she just kept repeating you booked with a third party. I have contested these charges, I authorized hoilday inn to charge my card not get a room. Joe F.

I called to place a reservation. I spoke with JAKE. When inquiring about the address and it's proximity to my destination. He sent an email with the address. This made the reservation. The hotel was 2 hrs from my destination. I wanted to cancel. JAKE said it would be best to make another reservation, in order to be certain to get a refund on the initial reservation. I trusted what he said. BIG MISTAKE! So, I made another reservation. He transferred me to ELLEN in customer service. She canceled the 1st reservation (so I was told). This all occurred during my the same phone call.
After that I spoke to a REN, JOSIE and ultimately received an email from STEPHANIE CORDOVA Stating, "Reservation CANNOT Be REFUNDED."
It's Criminal what they are doing at getaroom. I basically paid for 2 rooms, for the same night, in 2 different cities. This should Never have occurred. I kept hearing their "Hotel Partner " is not responding, system is down, it's the weekend and not normal business hours... I've come to find out the hotel partner is Hotel Beds Direct Connect, location in Spain. Also Criminals.
I'd recommend calling the hotel directly. Never call this getaroom and/or hotel beds direct connect, EVER!

This company is a complete scam. I wanted to book a one night stay in Denver, CO for my unit's Marine Corps Birthday Ball. I searched for the hotel website and found an ad sponsored website that showed the hotel's name in the URL. After clicking on this link I was taken to a website I thought was the hotel's website. When I clicked on the room I wanted I was taken to getaroom.com, which I thought was a website contracted by the hotel to handle their booking. The price for the room was listed as $119 for a single king size bed. I clicked on the book now button and was taken to a page which stated their no refund no cancellation policy and then asked for my credit card information. I gave it and clicked submit. I then was taken to the summary page saying my card was charged $210.02! I want to make it clear, no where during this process was the total amount of what was being charged displayed!

I looked at my confirmation email which showed I was charged $148.75 for the room and $61.27 on "tax recovery charges and service fees" (again, this was not displayed to me prior to purchasing the room). I then went back to the website and hit the back button to the page I saw the room. The room literally changed prices before my eyes from $119 to $148.

I immediately called customer service to ask for a refund. I was told repeatedly by a very rude female that she could only give me a 10% inconvenience fee refund but could not refund the money because of their policy. I repeatedly asked for a manager but was told "they are with another customer" and they were "just going to tell me the same thing". They refused to transfer me to the manager until I threatened to report this charge as fraudulent with my credit card company. I was then told I would be transferred to a "specialist" who could assist me. After sitting for a further 33 minutes on hold, I heard an automatic recording state, "this number is not a working number". DO NOT USE THESE A**HOLES!

Some how these over inflated, scheming thieves manage to delude you into thinking you are actually using the hotels own website... no, no, no! Not only are their prices above those of the hotel itself, they add a further £120+ to your booking for "taxes and 3rd party charges". Tried to call and explain I didn't want the room at those prices as could book cheaper with the actual hotel, to be told the cancellation policy was that I would be charged the entire amount of the booking (needless to say I now have no alternative but to stay at this hotel at overinflated price). Really not happy, they couldn't give a toss once you've purchased from them. I feel that their tactics are very poor and underhand. Would urge people to avoid like the plague!

Had to cancel a booking that said full refund. There was a part refund made and a charge left on my credit card $154.21
Contacted Getaroom support, they made lots of excuses as to why this charge was made but in the long run there is no FULL refund. I booked aCanadian Hotel with Canadian funds but they converted my funds into a foreign currency. When I called the Hotel day's later to check my reservation I was told cannot take bookings at this time as we have not set Rates for 2020?... so that's why I canceled