GetaroomReviews 6,368

Was trying to book a room in West Springfield for the Equine Affaire. Went to the hotel website (or so I thought) but ended up booking with GetARoom. While the room rate was correct ($167.17/night) they added a Recovery Charge/Service Fee of $212.99 that was NOT obvious. Of course the room reservation was a pre-pay non-refundable, so I have apparently little recourse, but be warned. READ EVERYTHING! Will warn EVERYONE against using this site

After my initial experience with getaroom.com I was very frustrated. I wrote a review on sitejabber and was immediately contacted by someone from the Customer Relations Team. They gathered details to understand my situation and were able to resolve my problem immediately. I was assured they would review the past interactions I had with getaroom.com and pass on any information that would help improve the customer experience. I appreciate the quick resolution to my problem.

I needed to book a room at a hotel my family was also staying at, but they didn't use the booking site as myself, I got a much better deal for the same room they had - and they paid over 20 dollars more. I wanted to see if they could get me on the same floor as my family - and not only did they arrange for me to be on the same floor - they were able to put my room right next to them. They were very helpful. I was concerned my family's room might get downgraded because they paid more money for their room, but turns out they booked the same exact room type as mine - they just paid more than I did. The agent who helped me was very nice and had it done in a matter of minutes. I was very pleased, because my family booked their room in haste because it was a wake/funeral. I looked for a better deal on mine. Very happy.

As with so many other reviews I have read... I thought I was speaking with a Hilton representative when I made the reservations. They representative did not announce the company name upon answering the phone. I was given a room rate. Said the credit card would be charged for room and taxes. Come to find out they also added additional fees that were never disclosed. How do we as customers get this deceptive business to stop taking advantage of unsuspecting customers. I also alerted Hilton and the are now investigating.

When I thought I was at the Hyatt web site booking directly with the hotel, I was actually at GetARoom.com or one of their partner sites (URLs) that I could not distinguish from Hyatt. Then, it showed a room rate ($132.05) without showing tax and services fees and I had to enter my credit card info next and confirm it before being shown the total charge ($198.80) that included the normal hotel tax (under $18) plus another $48 in fees for them totaling $66.75. That $66.75 and the total of $198.80 was only shown to me after I confirmed. They were not cooperative when I called up to cancel and told me it was non-refundable and nothing they could do. After I filed bad reviews I got a very nice call from their customer service people who refunded me the $198.80 and claiming that the bad stuff was the fault of one of their partners.

I ordered my reservation at 7:30 pm. I made it to the hotel at 8:15 pm the same day and the reservation wasn't showing. After phone contact with a rep from 8:20 to 9:34 there was still no reservation showing at the hotel. She repeatedly asked me to wait longer for the reservation to come through, and after driving 8 hours and needing to get up early the next morning I wasn't going to inconvenience myself any further, so we decided to request a refund through a customer care ticket number and I ended up getting a room directly through the hotel on my own. The following morning I checked back with the front desk to see if the reservation ever showed up, and the rep said she had never received it. The charge that was placed on my card for $68.33 has been disputed. If they don't refund me, I'll let my credit card provider handle the scamming frauds.

I inadvertently book a reservation on this site, as the website appeared to be of a hotel chain I use. I immediately contacted their cancellation number and verbally told the woman who answered that I was cancelling. She assured me the reservation would be cancelled, but due to a "slow system" it would take time. I later realized that the reservation was not cancelled and they had charged my credit card.
After a series of email with their Customer Service (ha), an employee offered a refund (June 4,2019) which I accepted. But they did not honor their promise. They are not to be trusted.