GetaroomReviews 6,368

Complete FRAUD. Representative themselves as Marriot, lying about access to wedding block. Cost considerably more than booking directly. No refund. Called number for Marriot Hotel. 10/12/19. Attempted to book 2 rooms for wedding block. Representative indicated that there were no more rooms available in the wedding block for the wedding guest price. This was a total lie. She encouraged me to book quickly, which unfortunately I did as she indicated that all rooms were booked and offered me a room at another Marriot - another lie. I booked and paid $198 plus $101.37 tax and recovery fees for one room and $236 plus $114 in tax and recovery fees. I asked about why there was such a significant added amount - she said there was a very high tax on hotel rooms. Nothing about recovery fees. Another lie. When I found out today from the Marriot that there were still rooms left at the discounted guest price I called Get a room and was told that there was no refund on my rooms. I asked to speak with a supervisor and the representative asked me to hold. They hung up on me and sent me an email with a link to complain. We are senior citizens on a fixed income and we have been ripped off. This company represented itself as Marriot and lied to cover for its already fraudulent practices. I would like a refund in the amount of $649.37 ASAP so I can book directly with the hotel.

My complaint is very similar to many made before me. I thought I was on the hotels actual website, not one trying to look like it. There is even a number shown that looks like a UK landline number but is a US number. The tax and service fees are not mentioned at all and are very misleading. Cancellation means you lose the rooms and any money paid - surely this is illegal? At no point during cancellation are you told that you will not get any amount of refund. Is this even legal? Trying to contact anyone is impossible. An automated phone line is of no use whatsoever. I also had the same problem as another customer - the reference number is repeated back to you incorrectly. Is this a premium number and therefore a total scam? This company are appalling, do not use them.

I dont normally write reviews but this website is $#*! scam. Disgusting and terrible.

They have additional hidden charges on top of the hotel room and they have a no cancellation policy that doesnt allow you to back out of a bad deal once you realize how much they have ripped you off.

On top of that they willnot provide a receipt for their charges so you cant prove anything including tax cuts or charge back if need be.

They are not responsive if they have over booked a hotel and will not help you re-book anywhere else.

Simply put PLEASE DONT DO IT TO YOURSELF WITH THESE PEOPLE

We had to cancel the reservation (two full days in advance) due to family issues and when I tried to call directly, the line kept hanging up. There was no warning that I was going to lose the entire $166 (I called the hotel and I don't think they're getting anything).

I called customer service and asked if they could at least reinstate the room and they said no, they were not able to do that either. I asked for a supervisor repeatedly and was told there was no supervisor available.

The kicker was that the booking clearly stated there was free cancellation and that was an absolute lie.

Do not under any circumstances use getaroom.com for any bookings.

Between being treated the same by bookings.com and now getaroom.com I will never use an online reservation system again and will call all hotels directly to make a reservation. In the end at least I won't be losing any money.

I wanted to book a room at Americas Best Value Inn. I googled the hotel and got several results. Not realizing that the site was a third party, I called them and made a reservation. They advertised a price of $61 but the total charge on my credit card was $91. Apparently they charge a $30 service fee. My wife came down with strep throat, and we couldn't stay at Americas Best Value Inn on the date of the reservation. When I called GetaRoom, they told me that this was a non-cancellable reservation and they would not give me my money back or modify the date of the reservation. I found the actual number of the hotel and called them to see if they could do anything. They said I should have booked the room directly with them, the room charge would have been $68 instead of $91. This third party scam operation provides no added value while charging extra fees for doing basically something I could have done myself. Do yourself a favor and call the hotel directly instead of using their services. Most hotels will match the price offered by Expedia, Hotel.Com, GetARoom, etc. I called the fraud department of my bank to lodge a formal complaint.

Misleading Scam, be alert when booking your hotel. Charged $32 in junk tax recovery charges and service fees. Booked other rooms on the Holiday Inn site for less than $100, I was charged $132.45 Called to cancel or even match the price that I should have paid, they offered $9. Please don't use this service. Take your time to make sure you're booking on the proper site. I am glad that I am now aware and I will make sure to stay away from Getaroom.com

UPDATE: After this review, someone did reach out to me and they offered to make it up through a partial refund. That interaction was very helpful and professional. If only they had a way to reach that customer service team first (instead of the rude, unhelpful team, from the number they list online...)

TOTAL SCAM of a company! I booked online, thinking I was booking with the hotel. I paid $1800 for my stay and then get to the hotel and they show a credit of only $1200! GETAROOM took my $600 and never transferred it to the hotel and refuses to give me an explanation as to why i was charged an extra amount and it wasn't passed on to the hotel. Subsequently, by $1200 wasn't enough for the entire stay so i had to pay the hotel an additional amount. NEVER USE THIS SERVICE. When i called their customer service (which is also a scam) they said they could not help me, gave me a canned response and said there were no supervisors. Stay far away from this site.

This site is horrible I made a reservation at 1100 am due to my husband losing his credit card. When my husband whet at 3pm to check in at the hotel he was not allowed to check in because he had no credit card and couldn't pay his incidentals in cash and called at 320pm to cancel this reservation! Could you believe that they kept my $160.00 and told my my reservation can be canceled but I have NO REFUND i then asked for a manager and they told my I have to email them only! Wow I! Then customer service is horrible really in a matter of 4 hours I lost $160 wow this 3rd party has no consideration at all! HORRIBLE Marianela Gutierrez