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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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I reserved a room on this site today, and was stunned when the $176 room charge ended up being $244. Their fees started at $50 and then more for "extra persons" who won't be there. I'd booked with a hotel that didn't actually charge for the room in advance, so cancelling was quick and easy. Now I'm worried that I gave a credit card number to this company. AND - Chase fraud division refused the charge on the first card I tried to use. Chase knows what they are!
Having been advised the price of my room, I carried through with the purchase on my cell phone not seeing the $150 in taxes and service charges that were added. A $250 booking became $400. When I called them to complain they told me they could not break down the taxes and service charges. I then phoned the hotel and they advised me that the taxes would be in the neighborhood of $50. This leaves $100 as their commission, far too high an amount. When I complained to them again on the phone after a lot of runaround they agreed to return a deposit equal to $64 Canadian. Since then I have received an email confirming $50 Canadian and that amount has been credited to my account. All efforts to point out this discrepancy have been ignored.
John, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Good but I don't have 50 characters to tell you though
Domanique,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
It was an excellent experience very easy to do no troubles.
Kenneth,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Because I'm a collision victim and I have poor eye hand coordination and this site allowed me to use a voice recognition system in it a lot of sites do not
Andrew,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Was taking my sister for surgery at a hospital 2 hours from our area. I made a room reservation as we had to be there overnight (her surgery was scheduled for 5:30 am the next morning but she had to be there the day before at hospital for testing). The doctor's office called just as we were getting ready to leave the house. They had postponed her surgery. I immediately called the motel and let them them know what had happened and said since we wouldn't be there, to free up the room. The person I talked to said not to worry as I'd paid Get A Room, just to ask Get a Room to call and ask for him and he'd talk to them. It took a lot of back and forth emails, but finally got my money refunded
Ginger, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Easy to book a room and pre pay received email confirmation
Michael,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I was trying to book with hotel directly and accidentally got forwarded to this website. The hotel gives cancellation with no penalty if cancelled within 72 hours. Not knowing I was booking through this site they charged 200 extra per night in fees. When I tried to cancel they said no refunds which is criminal since the hotel permits it and it was false advertising how I even got to the site in the first place. I should be able to get a full refund!
Lisa, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Went well traveled for work and they were great front desk was awesome
Best rate I've found, but had to go through the booking process twice to get it to go through.
Rebecca,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Our hotel was room rate was $264 with a fee paid to Get A Room of $120. You do not find this out until you receive your confirmation. Hotel.con is the way to go.
M. T., Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a valid booking number, we cannot work toward a favorable resolution. We will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform. Thank you.
Sincerely,
Getaroom
The way the rooms where presented to me was hard to read and figure out. Two different names for the same room.
David,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
No problem using site booking was easy and I'd use getaroom again thank you
Michelle,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Had just the room I was looking for when all others were sold out
Brenda,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
It's the first time I access this site, I hope everything will be fine. Everything is OK.
Alexandru,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Just fine. Very easy, would use this site again to book room
Rosalinda,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Karl,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Wanna,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I originally booked two rooms with get a room but the hotel had overbooked. Eventually, I had to get rooms elsewhere. I had to wait a bit but get a room worked with me to get my money refunded. Thank you get a room.
Demetra, We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
It was simple and fast. Information was very explanatory.
Claudia,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Bev, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom