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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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After some difficulty with their customer service getaroom was able to make things right for my stay. I was on the phone with them for quite a while, but they were able to refund some charges to ensure a good experience. Thank you.
After being unhappy with the excessive fees, I got a full refund on my reservation. I appreciate this company working with me.
Todd, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Tuve que llenar la hoja como 3 veces, no sé si su pagina está mal
I Googled "Hilton Garden Inn Bloomington" and the site I clicked started with that name. I thought it was the Hilton Site - WRONG, IT WAS AN IMPOSTER. Inadvertently booked the reservation and called customer service using a number in a confirming email. My immediate request for a refund wa rejected. I WILL NEVER, EVER USE A THIRD PARTY AGAIN! More importantly, BE VERY CAREFUL! I told Hilton that they should protect their brand and go after this site.
Howard, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.
Thank you,
Getaroom
...
Darren,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Go around and around to correct the date 2 minutes after making no help Now charged
574.00 for a nite I did not stay as it was the say day I made them when it should have the be the 8th. I feel you hijack the site when I thought I was booking direct with the hotel. NEVER AGAIN
Teresa, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
I cancelled my reservation 5 minutes after booking it and didn't realize It was non refundable. I called and the said they wouldn't issue a refund so I told them that I would keep the room and they they couldn't give me the room since it was cancelled. Luckily I called the hotel and they kept the reservation. They also charged me a ridiculous service fee. Do not use this company
Paul, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
So far so good. Hotels have had bookings and have been up to the standard advertised.
Christine,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Enjoy the service and now definitely I'll use your service instead of the walking service save time and money and more efficiently
Wendell,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Actually, you did not give me a solution. You stated to me over the phone that you would be issuing a refund. However, when it was never issued, I called again and was told that this problem had been resolved. No further action would be taken. I stand by my initial review, this this place is a SCAM. Do not waste your time or money here.
William, On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you.
Thank you,
Getaroom
Booked two hotel rooms for my boss. Both rooms appeared on the credit card (Perfect). Then I get the credit card bill and there is a separate "Booking Charge" which was more than the two rooms put together. Not customer service line to talk to someone. If you are not calling to make a new reservation, the automated call hangs up on you. Don't waste your time, you will end up paying more money.
Use for first time because of cheapest rate. No problems encountered.
William,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
It was easy to access all the information on services I needed at the hotel
Victoria,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Do Not use this company. I was trying to book directly with a hotel and was unknowing redirected to this site. As soon as I hit submit it showed the exorbitant 500 charge. I tried cancelling with no success…. As I wasn't even sure I would need the room on that date. I called and they were completely inflexible in trying to help resolve the prob…. As it turns out I do t need toom and they won't work with me to come up with a solution. They don't care about their customers. It's all about the dollars. They are awful!
Elizabeth, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
The room was clean, the atmosphere and the staff were friendly and relaxing.
Agnes,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Fast and easy and no hassle after you have your log in and sign in.
Alfredo,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Fast & easy. Cheapest price! Appreciated the ability to book without signing up or getting an account!
Deanne,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Fast and more affordable options than the hotel sites itself
Rebecca,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Easy and quick room booking. Shows the prices and has really good deals for specific rooms. Would totally use this app again.
Michael,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Awful. Inflexible, non refundable. I thought it was a terrible experience.
Bill, After our direct contact with you to attempt to try to assist further, you have advised our Service Resolutions Specialist that you do not have time to discuss this specific issue. Unless we hear back from you, we will consider this matter closed, notating assistance declined by customer. If you change your mind and wish for assistance, please reply to the email sent to you directly. Thank you.
Sincerely,
Getaroom
It was good and overall easy to fill out not difficult
Garrett,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Scott, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.
Thank you,
Getaroom