GetaroomReviews 6,368

I didn't realize I was booking through a third party website until I called customer service three minutes after making the reservation for the wrong dates. I was told by a young man named Murphy that modifications or cancellations couldn't be made because it was prepaid. After calling the hotel and informed they couldn't do anything about it, I called customer service again, this time speaking to a woman named Murphy and was told the same thing. Looks like I'll be disputing it with my credit card company.

Very quick and easy to use. Great deal on site with easy reservation

Getaroom's was Very helpful making Reservations at the Holiday Inn in Lincoln Nh and giving us the best deal possible thank you Mike - Carol

My issue was resolved with getaroom.com! They handled it professionally and swiftly…after speaking to them, they understood and handled my issue

Good experience no issues, everyone should try using this site. Prices reasonable

My husband was looking online for rooms at a Hilton property. Since he had typed in Hilton into the address bar he thought he was at a Hilton website, but he was at Getaroom. He reserved two rooms.

When we checked out of Hilton they charged for our stay in the grand total of $498.36 per room for all 3 nights including taxes/fees. Getaroom had charged us $710.28 per room for 3 nights with taxes/fees. Hilton reversed our charges since we paid through Getaroom.

I don't mind places getting paid for their services but almost a 50% service fee for booking through Getaroom is outrageous.

Booked online timely and check-in at the hotel was a breeze.

It is a Great booking experience for us in general

I booked a room in March at a discounted price and paid in advance. I was to stay at quality inn in August. I called quality inn in August to make sure I had a paid room and no one answered. I took a look at their website and it said closed indefinitely. So I called hotel@ get a room and asked for another room somewhere else.
After a 2 hour wait on the phone they booked me another room called the inn of Santa Fe and on the same Avenue.
So, 3 days before I get to Santa Fe I called the inn of Santa Fe and they said no reservations in my name. So I get to Santa Fe and go to the hotel inn of Santa Fe (formally quality inn) on Carlisle avenue. They said the third party should have let you know we have a new owner and we can't accept the paid reservations but we have a room available for $150.99 (no rooms because of Indian market & all overpriced and booked) Call the third party and see if they will refund your money because they should have called all their customers & let them know that we are under new owners.
So, I get back to Gallup and call get a room requesting a refund after another 2 hour hold.
The told me no because they did not pay the inn of Santa Fe until the day of and I should have called them immediately when I got there. They told me also that I was at the wrong hotel the one I should have stayed at was the Inn of Santa Fe on 8376 Cerrillos road and the one I stayed at was the Hotel inn of Santa Fe on ******* Cerrillos road. I will never use *******@Get A Room Again!

I received a confirmation fromGAR for my hotel in France. I had a funny feeling to trust them so I called the hotel and found there was no reservation. I called Get a Room and they called the hotel and told me the hotel doesn't take 3rd party reservations. So? I guess I would have tried to check into my hotel, in France, and found out then that I had no reservation? And then contacted GAR and have them tell me "sorry for the inconvenience?" I don't get it!