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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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Easy to follow. I made a mistake & it was corrected immediately.
Karen,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
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I mis calculated the days on my first reservation. I called and got it cancelled and a new reservation without too much trouble.
Janie,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
It was $106 and you deducted $150 from my account? Why?
Muhammad, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution. Thank you.
Sincerely,
Getaroom
Ease of booking and fast. The pricing was reasonable and will start using this site to book hotels in the future
Antonio,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
This site offered a great price and it was a very easy transaction to book the room through them
Justin,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Very easy to choose from nice rates great booking site
Alyssia,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Dave,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Pleasant experience with customer service. My request was resolved.
Karen,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
DO NOT USE THIS COMPANY, they will rip you off, I booked a room for a few nights at a $220/night charge and they charged me a $326 FEE. That is a rip off! They would not allow me to cancel the reservation either, I disputed the charge with my credit card company and lost the dispute. Don't get ripped off, don't use this company! They have over 1700 complaints listed on the Better Business Bureau!
Ma G, We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review your case and reach out to you directly. Thank you.
Sincerely,
Getaroom
Nice clean friendly experience. Will love to stay again and again.
Hassan,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Just bit confused when the total bill when shown in US dollars.
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Made a mistake, but was very easy to correct. Whole process straight forward and easy.
Lance,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Broken A/C caused urgent, low cost room rental. Very fast and efficient service.
Diane,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Saoud,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
I love it and love you so much more than welcome to come over tomorrow
Turki,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Joseph,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Simple, many hotel but we were lucky and we have a good price for this room.
Pablo,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Easy to book and great option for price! We look forward to our stay
Tiffany,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Danny,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom