GetaroomReviews 6,368

This website's refund policy is unacceptable. We booked a hotel reservation on Sun, Aug 7,2022 at 9:52 PM, check-in on August 17. This was paid in full in the amount of $1,024.63. On Mon, Aug 8,2022 at 8:33 AM, the next morning less than 12 hours later, plans had changed and I called this company to cancel the reservation.

After runaround I was transferred, and the next agent said that there are no refunds. We could cancel, but would lose the entire price of $1,024.63. The charge has not even settled on the credit card yet, which I assume they do so that chargeback cannot be initiated, since the refund policy is unacceptable.

Update - The company contacted me and offered a resolution as follows:

"As a one time courtesy, a gesture of goodwill, we will be issuing a full refund in the amount of US$1,024.63 back to the original form of payment. Your refund will be processed by our Credits Adjuster. At that time, you will receive an email confirming your refund has been sent and the refund time frame. Refunds typically take 3-5 business days to post back to your account."

No hidden fees. I appreciate that and will use you again for the best rate

Good prices and guaranteed
Good prices and guaranteed
Good prices and guaranteed
Good prices and guaranteed

Update: a full refund was issued shortly after this complaint was made on this site for the reservation that was not used. Unfortunately, the customer service number provided could not resolve the issue until I complained publicly.
On July 23rd, I made a reservation on the website I had presumed to be Hampton Hotels from a search I used on my smartphone. I was misled by the website that masqueraded as Hampton and predatorily sold me a room that was non-refundable. The non-refundable room rate was not presented with the displayed rate or anywhere above the "button" marked "complete reservation >>." When filling out the reservation form, the button leads one to believe the review screen is upcoming, but by continuing, one is submitting the credit card information. The confirmation page was displayed instead of a review, with an alarmingly higher total cost due to the service fee and taxes of $113.94, added to the room rate of $229.01. I immediately canceled the reservation and received a cancellation confirmation. My credit card was charged $342.95 for reservation R *******597 Hampton Inn, Indianapolis Airport 8/04/22 to 8/05/22. The company refused to refund the charge by telling me I had purchased a nonrefundable room that was fully disclosed. I cry foul. It was not clearly marked if it was mentioned. I also canceled within a minute of making the reservation and received a cancellation confirmation as such but not a refund.

Booking went well. Process was pretty smooth. Thank you

I never take the time to write negative reviews but have to this time. I was going through to book a room and when I got to the final steps noticed there was over a 50% increase in price and went to cancel. My bank sent me a text obviously noting some questionable activity with this site. I did not pursue but somehow got charged. I reached out and there was no acknowledgement of wrong doing. I never authorized the payment. No actions taken to investigate where a mistake was made. Stay away from getaroom. There is no interest in customer service just taking customers money. Very upsetting.

Good nothing else to say other than this 50 letter minimum is pissing me off.

Very easy to see what is being offered and different currencies can be selected

Awful experience with people are trained to not tell the truth. Mistakenly made a reservation and after five calls and over an hour on old, we have no resolution. I filed a complaint with my credit card company and emailed the company directly. I also called the hotel and they offered to refund the money and cancel the reservation, but said the GETAROOM representative would need to call.

Really easy to use confirmation was super quick all round good site

I am so hapoy and thankful with your servicevery professional. I will recommend you with families and friends