On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
We monitor reviews for authenticity
It's was relatively quick and easy to book a room. Offered different options to meet my needs
When I arrived my hotel had been cancelled (not by me) I have spent multiple hrs on the phone on 3 separate occasions to try to get answers as to why this happened. I was told each time my case would be reviewed in a designated amount of time. It never was. Their customer service and integrity is unacceptable. Worst company I've ever dealt with.
Jenny W., We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution. Thank you.
Sincerely,
Getaroom
Everything was wonderful staff and housekeeping staff. Everything i visited the nice and friendly.
Angela,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Sonia,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
I didn't leave any negative feedback. I love this place and that is why I am booking a room for my daughter.
Kathy,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Visa Card Payment was declined. Booking several rooms in one reservation is not possible.
Kai,
Thank you for your feedback and service opportunity!
Best Regards,
Getaroom
The best rate I could find thank you for helping us find a great rate in Vegas.
Jane,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
The big boss are good and the rest of the stuff except one receptionist bad attitude but the rest are good foods are good
Melinda,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Should have a section for requests to forward to hotel
Shelly,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I made reservations thru a hotel website complete with pictures etc. I was extremely surprised the next day to call the hotel and found I could not change the reservation since they said it had been made thru a third party called getaroom.com, which I had never heard of. I finally got a copy of my reservation after finding a number for this company on line. They promised a 20% refund for not being able to change but I have not seen anything about that yet on my credit card.
Pam, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Very easy to manage the website
I will use it again
Samida,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I book a reservation understanding that under normal circumstances it would be non refundable. On the day of the reservation, my sister has to have an emergency surgery performed and I am the only living relative. This was not excuse to get a room. I was read the company policy 3 times during my call. They have no exception and definitely no
Compassion. Please don't do business with this company.
Kent, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
I cannot advise you enough not to use this website! It showed me one price before purchase and then doubled after purchase with hidden charges. It was extremely misleading and the website was posing as the hotel. I thought I was booking directly. It also seems it skirted around Mastercard ID check? Terrible experience and I will be doing everything I can to get my money back. DO NOT BOOK WITH THEM UNDER ANY CIRCUMSTANCES.
Katie, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.
Thank you,
Getaroom
Accidentally deleted reservation when trying to change dates. Process to apply funds to new reservation is very difficult although customer service (Jackie) was very courteous.
I made a new reservation for the correct date and then received email from Kristen W that I would receive a refund for the first reservation that was deleted accidentally.
Thank you very much!
Accidentally deleted reservation when trying to change dates. Process to apply funds to new reservation is very difficult although customer service (Jackie) was very courteous.
They did not let you know there is a huge extra service charge before you enter your credit card number and auto added on after that.
Gigi, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.
Thank you,
Getaroom
I thought I was booking a hotel in Cebu on the hotel website but realised at the end of the booking process I was on to getaroom.com. So I declined to confirm. However, the booking was confirmed and getaroom had added nearly $200 to the bill. Sharp Practice I thought but there was nothing I could do. The money was taken from my bank account despite me declining to confirm the booking. Shocking really. John.
John, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.
Thank you,
Getaroom
Update: Within 24 hours getaroom.com agreed to a full refund. I am VERY grateful for their response and assistance.
Website redirected me to a hotel by the same name in a city with the same name, but in the wrong state. When I realized the state abreviation was wrong and tried to cancel I was told it could not be cancelled or refunded even though their website redirected my request
Edward, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.
Sincerely,
Getaroom
I booked a room using this site with no problems. Called the hotel to verify it was booked and it was. Thanks for the deal
Jennifer,
Glad we can save you some money! Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I thought I was booking directly with hotel. My bad, but I'm older and not savvy. My total reservation was over $2,100. I was charged an additional $1,200 in fees, which they claimed was taxes. I went ahead and cancelled the reservation because it was within 24 hours (frankly it was within 1 hr). They actually went ahead and cancelled it even though it was non-refundable. So now I'm out $3,300 with no hotel room. I have filed a complaint with BBB.
Susan, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.
Thank you,
Getaroom
Was booking for a funeral - only 3 rooms left, was told, no worries, you have till 11:59 to cancel - tried to cancel and was told it was NONREFUNDABLE, even tho my email stated otherwise and there was a penalty? Lack of integrity to swindle someone grieving for your own gain
Sherri, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.
Thank you,
Getaroom
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Emilia,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom