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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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I had never heard of this site, but read good reviews. I booked very quickly and it was easy! I have not traveled yet to review the actual experience once I get to the hotel, but so far great! And the price was the best out there!
Only booked 1 night in Reno, shouldn't have been too hard. Agent was barely English speaking. I had to spell everything to her. The room was booked as smoking with 2 queen beds. I had requested non smoking, 1 king. She also told me this included all fees. I was a bit dubious and of course there was a $25 resort fee, which was on top of $24 of tax and convenience fees getaroom.com already charged. Won't be bothering with them again.
The price match guarantee is completely bogus. I called and the agent told me she did not have access to the internet and the website I was quoting was not in her system. I asked to price match from their very own website and she told me she couldnt see the prices from the sales side. This makes absolutely no sense. I cancelled my reservation and they charged me 25 bucks for their service. Unbelievable.
The process was easy, friendly associate. Got a good price for the weekend. In a good location with access to good restaurants and the freeway.
I found GetARoom exceptionally easy, both in making the reservation and cancelling it. Will use again.
It was so easy to book our trip on the getaroom website. It was sot only easy but the rates were the BEST! I will be booking again thru them.
Fast and easy to use app... got me exactly what I needed with easy to use filters...
Had a good stay. Preoaid. No issues in NYC... got a room in a hotel I wanted that supposedly was sold out
I already left a review through some other platform. As I said, it was great to be dealing with an intelligent human being who was patient and not reading from a script and at the risk of sounding biased not in a foreign country. I had called to cancel a reservation, it was nonrefundable, but I thought I had hit the button for the wrong hotel, and since it was within a few minutes, the hotel had not processed it and I was able to get a refund. However, as she was working on that, I realize that I had chosen the right hotel afterwords, and she patiently went through the process again.
Very easy process! Best price options. Quick and easy purchase. Definitely going to be using this site again!
I had a change in my travel dates and need to amend my booking. Victoria effectively and efficiently completed the job and changed my booking.
Had a difficult time hearing the Customer Support Representative because of a bad connection... what kind of phone connection does the company use? Also, had a very difficult time understanding the Rep because of his heavy accent and very fast speech.
First experience with this. No problem. Booking thru this was simple. Easy to navigate. Would use again and recommend.
Thanks, worked out well. Waited an extra day, rate went up a bit, but was still good. Would use it again
Saved me more money then the big name sites. Will most likely use this site again. Quick response over email verify my reservations.
Great! The site was very easy to use. If needed I would use this site again in the future for other bookings, etc., and recommend to my friends and family.
Easy booking. Found a great price. Have been looking everywhere for something reasonable for a group of 8 people. Had what I needed.
Arrived to check in and my reservation that was paid for in full days before my trip were not available the hotel workers re sold the three rooms I had booked. Left my family and kids with no room to stay had to waste 3 hours to find a room for the night.
I tried to call the hotel and thought I had called the hotel At no time to the person serving me state that he or she was not the hotel and working for an independent agency or company.
Website very user friendly. I enjoyed my experience.
No issues. I like to travel a lot and this site has been pretty easy to use overall.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members