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Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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They were polite helpful and accommodating. The gentleman gave me all the important info I needed and explained the cancellation policy as well.
Terrible to speak with, not English speakers, huge background noise from their headset. Unwilling to adapt to the problem. Couldnt understand my wishes to add another room! Extremely painful and irritating experience!
Very helpful customer service rep. Who found a great price for us for an additional night's stay at a hotel in Tampa. We had no problem with the change in reservation and the follow-up email was useful too.
Excellent. The person that helped me could not have been nicer and extremely helpful. They looked into several hotels and suggested the hotel we are going to stay in.
Price is really low compared to other 6 sites I been to check they are more than $50 higher per Day although with other sites there is a few that debits the card as you book in and a few others dont and there is 2 sites that charged you less if you pay the same day and charge you more if you just book which is ridiculous and a fraud for me. I will be looking at your site again next time I want an accommodation
I booked the wrong day and Sheila was very helpful at correcting my problem will use this site again and promote it to fellow drivers
Excellent breakfast. I wish the two double bed suit was a two queen suit instead. The four of us were just a little too crowded, otherwise it was clean and very nice.
He was nice but ended up booking only part of my reservation then sent me to the hotel for the rest. Found out your cancellation policy does not line up with hotel policy
They still haven't emailed me back from several days ago regarding the room. I had a bed request. I can't believe they still haven't emailed me back and this form is requesting that I type at least 100 characters before I can submit this.
The person I spoke with went out of his way to try and book the hotel I wanted. However it was full, so, he found the next best option which was very close to my first choice
I am not sure what i am being charged but i was told that i was talking with the Hilton. When i first made the reservation, i was told one price and when i had to modify the date, i was given another rate. The rate that i should been charged is $89.00 plus tax per the hotel receipt and not $116+ (giving your company a large profit) that may have been charged to my Hilton Card. I was never told that i was using a 3rd party or i would have contact Hilton on my own and definitely paid the lower amount. In addition, i had issues with trying to make sure that i wasn't getting billed numerous times. Representatives that i spoke with gave me partial run arounds
Awesome reduced price offered less than hotel and close to all the action. Close to Port Everglades for our cruise... what a deal, thanks Getaroom!
Made a hotel booking. We actually thought we were calling the hotel directly and found out in the end that we were calling a booking agency in the United States. We are from Canada and were booking a room in Canada. We were never told that the room would be charged to us in US dollars and were also told that the booking would include breakfast. When we checked in and found out no breakfast and was told that we would have to contact the agency - GET A ROOM - to see about a refund. This was a real runaround and the room cost a lot more in American dollars than what we could have booked in Canadian. I would never use this agency again and do not want anyone else to get ripped off like this with the booking agency GETAROOM. They should rename GETRIPPEDOFF
Looked a little shady as I drove up the driveway. Checked in at the front desk bc it was a nonrefundable res. Checked the pool, looked filthy. Still felt a bit shady. Never went to the room. Stayed somewhere else.
Easy good price, had no problem booking a room. For February when snow birds are here Happy to get a room for a decent price
Easy, convenient, overall satisfying experience with this service and I will definitely be using them again in the near future
Booking was easy, but there is no option to put in notes or special requests. Im bringing 2 dogs but ended up calling the hotel instead of using the web page booking system... 40 minutes on the phone later, Im booked.
Getaroom had the lowest prices for hotel rooms and almost 40% cheaper than booking. Com. First time I used it but it was easy to book and confirm.
Our original booking was cancelled, we did not receive a confirmation as the e mail address it was being sent to was incorrect, but the correction was done and we have rebooked but at a higher price, which was not great $184.77 vs $258.38 was very disappointing and this is in US dollars which makes it quite expensive for us, but this was a later date than the original booking, so nothing could be done for us.
Answer: They are not ethical. For me, they used a website that appeared to be the actual hotel website, did not identify themselves when they should have, and did not mention booking fees while they charged a 30 percent booking fee for a room that was its normal price. They were supposed to cancel charges on my credit card and did not. STAY AWAY!
Answer: They are a site attached to Trip Advisor---- if you see them on screen while trying to book a room-- hit cancel. I'm out over $150 because of their fraudulent cancellation policy.
Answer: Thought I was booking on the actual hotel sight but was deceived in as much as it was Getaroom. Talked to someone else also staying at this hotel at the same for about a third less. Called them right back and had already charged my card and it would be up to 3 weeks to refund. That's about what it took but did get refund. Then checked reviews and no one had anything good to say about getaroom. Go straight to hotel sight of one you know and trust or stick with something like Travelocity.
Answer: I'm definitely in. There's something very deceptive, if not illegal, when you start off on a hotel's website and when you click Make a Reservation, it somehow transfers you to the GetARoom site without your knowledge. I had no idea this was done until I received their email confirmation. I'm thinking of contacting my state's Consumer Protection Div. Of the AG's Office to file a complaint when I get back from vacation.
Answer: Call 800-468-3578 but good luck. They are scammers
Answer: Wow. This is one bad company. Made a reservation and then needed to cancel. They gave cancel date all along. I called to cancel on that date and was told that date was only for 1 minute of date they told me. I was supposed to forfeit one night's cost. Luckily I made reservation on AMEX and they'll tell this fraud company to get lost. Moral of the story: make reservations through hotel.
Answer: Hi Sharon, We apologize for any negative experience. As this question is about a pending refund due to the impact of Covid -19, please know that our refund response times are longer than normal. We are working diligently with all of our suppliers to get approval and expedite your refunds. We do see that there is a recent review posted by Sharon. We will assume that is from you and add it to the queue for a Service Resolutions Specialist to review your case. Sincerely, Getaroom
Answer: Hi Al, Please advise your booking number and we will have a representative reach out to you. Thank you. Getaroom.com

