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Getaroom

2.3

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Getaroom Reviews Summary

Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.

service
379
value
304
shipping
39
returns
78
quality
275
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Pennsylvania
1 review
0 helpful votes
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Helpful
March 1, 2018

They were polite helpful and accommodating. The gentleman gave me all the important info I needed and explained the cancellation policy as well.

Date of experience: February 28, 2018
Texas
2 reviews
0 helpful votes
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Terrible to speak with, not English speakers, huge background noise from their headset. Unwilling to adapt to the problem. Couldnt understand my wishes to add another room! Extremely painful and irritating experience!

Date of experience: February 28, 2018
Florida
1 review
0 helpful votes
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Efficient hep!
February 27, 2018

Very helpful customer service rep. Who found a great price for us for an additional night's stay at a hotel in Tampa. We had no problem with the change in reservation and the follow-up email was useful too.

Date of experience: February 27, 2018
New York
1 review
0 helpful votes
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Marie Zukowski
February 27, 2018

Excellent. The person that helped me could not have been nicer and extremely helpful. They looked into several hotels and suggested the hotel we are going to stay in.

Date of experience: February 26, 2018
Canada
1 review
0 helpful votes
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Rates
February 27, 2018

Rates on the internet were confusing as there were different prices for the same room without explanation.

Date of experience: February 26, 2018
Australia
1 review
0 helpful votes
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Very good
February 26, 2018

Price is really low compared to other 6 sites I been to check they are more than $50 higher per Day although with other sites there is a few that debits the card as you book in and a few others dont and there is 2 sites that charged you less if you pay the same day and charge you more if you just book which is ridiculous and a fraud for me. I will be looking at your site again next time I want an accommodation

Date of experience: February 25, 2018
Oklahoma
1 review
0 helpful votes
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Professional
February 26, 2018

I booked the wrong day and Sheila was very helpful at correcting my problem will use this site again and promote it to fellow drivers

Date of experience: February 25, 2018
Nebraska
1 review
0 helpful votes
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Nice for the price.
February 26, 2018

Excellent breakfast. I wish the two double bed suit was a two queen suit instead. The four of us were just a little too crowded, otherwise it was clean and very nice.

Date of experience: February 25, 2018
Canada
1 review
0 helpful votes
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He was nice but ended up booking only part of my reservation then sent me to the hotel for the rest. Found out your cancellation policy does not line up with hotel policy

Getaroom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 25, 2018
California
1 review
0 helpful votes
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Customer Service
February 28, 2018

They still haven't emailed me back from several days ago regarding the room. I had a bed request. I can't believe they still haven't emailed me back and this form is requesting that I type at least 100 characters before I can submit this.

Date of experience: February 25, 2018
New Jersey
1 review
0 helpful votes
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The person I spoke with went out of his way to try and book the hotel I wanted. However it was full, so, he found the next best option which was very close to my first choice

Date of experience: February 25, 2018
Washington
1 review
0 helpful votes
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Hilton Rate
February 28, 2018

I am not sure what i am being charged but i was told that i was talking with the Hilton. When i first made the reservation, i was told one price and when i had to modify the date, i was given another rate. The rate that i should been charged is $89.00 plus tax per the hotel receipt and not $116+ (giving your company a large profit) that may have been charged to my Hilton Card. I was never told that i was using a 3rd party or i would have contact Hilton on my own and definitely paid the lower amount. In addition, i had issues with trying to make sure that i wasn't getting billed numerous times. Representatives that i spoke with gave me partial run arounds

Getaroom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 25, 2018
Florida
1 review
0 helpful votes
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Beach resort Ft. Lauderdale FL
February 26, 2018

Awesome reduced price offered less than hotel and close to all the action. Close to Port Everglades for our cruise... what a deal, thanks Getaroom!

Date of experience: February 24, 2018
Canada
1 review
2 helpful votes
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Ripped off!
February 27, 2018

Made a hotel booking. We actually thought we were calling the hotel directly and found out in the end that we were calling a booking agency in the United States. We are from Canada and were booking a room in Canada. We were never told that the room would be charged to us in US dollars and were also told that the booking would include breakfast. When we checked in and found out no breakfast and was told that we would have to contact the agency - GET A ROOM - to see about a refund. This was a real runaround and the room cost a lot more in American dollars than what we could have booked in Canadian. I would never use this agency again and do not want anyone else to get ripped off like this with the booking agency GETAROOM. They should rename GETRIPPEDOFF

Getaroom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2018
Virginia
1 review
1 helpful vote
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Nope.
February 27, 2018

Looked a little shady as I drove up the driveway. Checked in at the front desk bc it was a nonrefundable res. Checked the pool, looked filthy. Still felt a bit shady. Never went to the room. Stayed somewhere else.

Date of experience: February 24, 2018
Arkansas
1 review
0 helpful votes
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Experience with get a room
February 26, 2018

Easy good price, had no problem booking a room. For February when snow birds are here Happy to get a room for a decent price

Date of experience: February 23, 2018
Nebraska
1 review
0 helpful votes
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Kansas City Room
February 26, 2018

Easy, convenient, overall satisfying experience with this service and I will definitely be using them again in the near future

Date of experience: February 23, 2018
Canada
1 review
0 helpful votes
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No way to indicate pets
February 23, 2018

Booking was easy, but there is no option to put in notes or special requests. Im bringing 2 dogs but ended up calling the hotel instead of using the web page booking system... 40 minutes on the phone later, Im booked.

Date of experience: February 22, 2018
California
1 review
0 helpful votes
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Best price
February 23, 2018

Getaroom had the lowest prices for hotel rooms and almost 40% cheaper than booking. Com. First time I used it but it was easy to book and confirm.

Date of experience: February 22, 2018
Canada
1 review
0 helpful votes
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Quality Inn Bellingham WS.
February 23, 2018

Our original booking was cancelled, we did not receive a confirmation as the e mail address it was being sent to was incorrect, but the correction was done and we have rebooked but at a higher price, which was not great $184.77 vs $258.38 was very disappointing and this is in US dollars which makes it quite expensive for us, but this was a later date than the original booking, so nothing could be done for us.

Date of experience: February 22, 2018