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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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The booking process was very standard and straight forward, however the site should be giving you more detailed information about the property you are reserving.
I have, since the booking, found out that the hotel I plan on staying in has been closed since the September earthquake in Mexico City.
Currently the hotel is not taking phone calls...
We found out they have a sister property who has said the hotel should re-open at the end of March... since our reservation is for beginning April, it would be nice if we were given a heads up in case we end up having to look for an alternative at the last minute...
Valet was rude. Although there were enough towels, facecloths and toiletries not provided the first night there. Ice machine on fourth floor was broken.
Great price of $62 a night at Hilton Bogota on a weekend, regular price now is $253 Great location next to many upscale restaurants. Thanks roomer
Every other site i checked, the hotel i wanted was more expensive, plus there were hidden fees that were astronomical. Getaroom had the best price and the taxes/hotel fees were not completely inflated.
I am now reading the other reviews, I will update if anything should go wrong with our reservation. I should also mention, I booked through GetAroom via Trip Advisor. Not sure if that makes a difference.
My admin was asked to book a room at the Hyatt Regency for me and when looking online was directed unknowingly to this getaroom website to book the reservation. After she had completed the reservation I let her know that the reservation was not acceptable but she told me that it was not refundable. The website was charging $475 for a one night stay which was $275 over the Corporate rate that we normally get when booking direct with Hyatt. We cancelled the reservation and was told that the full $475 was the penalty for a no show Getaroom apologizes for your situation however we can only allow penalty waivers due to extenuating circumstances such as Flex policy, typically due to severe weather following airport closures or Acts of war, terrorism. This was for a reservation over one month in advance.
I did not book this room personally but my credit card was charged in good faith.
Also... when I called Hyatt to assist... they couldn't find my reservation so that they could help me! I will be informing the World of Hyatt so that they know there are companies out there booking rooms on their behalf using these terrible business tactics.
This was extremely easy to book and offered a fabulous price for our 3 night stay in Vancouver. Couldn't have been any easier
I booked a hotel on TripAdvisor, got a confirmation from GetARoom (no connection known) for a different hotel. Took hours to get straightened out with yet a third party [PriceLine] to cleared it up.
The site was very easy to use to find a great rate and book the room. I would recommend using it to others.
Needed to clarify directly with the hotel what Resort Fees Inclusive meant (Wi-Fi, bottled water, gym, biz center included). Thats when I learned the hotel didnt have the room type I wanted because online be sites already had the rooms locked up at a great rate. Booked online. All good.
Booking was made and confirmed easily. Room rate offered was half of that quoted directly by the hotel.
Simple on line site. Good value for a good hotel. Simple on line service.
Good value for a good hotel
The hotel does not have my reservation on file and it worries me I will have no wheres to sleep. How do I make sure this goes through? The money came from my account so I would like to know the reservation is in tact thank you
Best price out of all sites that I checked! Easy to book. So far so good! I will be checking soon for an upcoming trip to Ireland!
We were able to find the accommodations in the area we wanted at a price we were very happy with. We would use the site again the next time we are looking to go on vacation.
Only after booking did I realize how high the service fees were. I went elsewhere got a higher price but even with taxes teh final price was lower.
Great rates for rooms, even during the holiday weekend. Even offered discounts to California residents.
I thought I was on the hotel site (deception) I didn't know until I received the confirmation from this place that I actually had been had. I had paid a higher price to have rates I could cancel. When I went back to cancel they told me sure but I was being charged the full fare. This was 20 minutes later mind you. Regardless they would not even listen. It's a boiler room when you call, hundreds of voices in the background the agent just kept reciting the same words over and over. Fake reviews - do not use the service and be careful when booking you think you are on the hotel site.
The bed was comfortable, the room was a good size and had basic things -- refrigerator and coffee machine. It was clean and comfortable but nothing fancy.
The location was great and very clean. Breakfast was very good as well. Had everything I wanted and the fruit was amazing. Plenty of bars and restaurants near by.
Easy to book a room without too many steps. Didn't want to add much more to this post just the bare necessities
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members