GetaroomReviews 6,368

The site is very easy to use.payment very fast and secure

After review was submitted, customer service reached out to me and was able to assist with a successful cancellation for this reservation with a full refund. This did happen quickly, and the customer service worker Jackie was polite and efficient in getting this accomplished. I understand that prior to paying all of the conditions were there but I did not know I was on Get A Room site, so thought I would be able to customize. I will ensure I read disclaimers before confirming in the future. This wound up being a positive experience.

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Ok clean rooms lots of parking nice area to take some pictures of the background scenery of the mountains.

Booked a room online 2/10/23 for homewoodsuites in Clifton park with what I though was the hotels site. DECEPTION#1 getaroom buys and makes domain names very very similar to actual hotels to lure customers. Upon online purchase total price shown on site was $689.81, upon opening the email confirmation a total was shown in the amount of $1018.13 in which an additional recovery charge was tacked on for $328.32. I immediately called getaroom and within an hours time when I saw this total DECEPTIVE overcharge after the initial reservation and spoke with shawn P who verbally confirmed I will be refunded and emailed a confirmation. DECEPTION get a room reps upon calling the number provided only give out first names and last initials making it hard to validate and track who you spoke with as they have no rep ID#s. It's been over a months time and I'm still in the process of fighting this through my AMEX I'd also like to mention I've had to reach out to getaroom multiple times in which I'm always promised a resolution, refund and call back from a superior but have yet to get any of that not even a penny back. I plan to contact corporate at homewoodsuites as I have family that works for them corporately to see if they will ditch them as a third party site furthermore upon researching this US Texas based company getaroom has an active 1300 plus complaints on the better business bureaus radar Wow! I have provided proof via email to getaroom and that did nothing and I notice all they do is reply to complaints such as mine with garbage form fitted responses.Their are so many other good reputable sites to book through be sure and steer clear of this awful, sleazy company. I will continue to fight this and look to escalate it to a local news channel and even my local congressman.

Was a lifesaver! Needed a room for a break from doctors and from the road!

It's about time for some discounts on these rooms thanks getaroom

I thought I was booking a rook directly through the hotel website. As I was finishing my reservation I was asked to type in a code that was texted to me, I X'd out of the code prompt after seeing the full price and was charged anyway. I tried to call and cancel and was told no refund despite being 2 month's out because it is the hotel's policy. I called the hotel and they confirmed that is incorrect. I later received an email from the Getaroom.com service rep that came from a different URL that suspiciously looked like it came from a Priceline URL. I was wrongfully charged, lied to, and then received a very suspicious email from their service rep.

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I arriverd at my destination.\. Searched Google for a price. Getaroom was the best offering. I transacted on my mobile. I went to the desk 2 min later. They asked my name. They had my confirmation!

Booked a room and after I saw the total (after all their fees) I canceled! From paying 876.00 they I refunded me 234.00! I have never heard of this site…I thought I was on the hotel site! It's a scam!

Days inn great hotel it's worth every penny and the customer service is great

Fast and easy to use— the rates are much more affordable compared to other sites

They will not give you a full refund! I ended paying over $700 for a canceled reservation. I cancelled 4 minutes after getting confirmation. The date they said I could cancel was the DAY BEFORE I made reservation. SCAM!