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Getaroom

2.3

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Getaroom Reviews Summary

Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.

service
379
value
304
shipping
39
returns
78
quality
275
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Massachusetts
1 review
0 helpful votes
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Not Great
April 12, 2018

When I tried to extend my reservation for an additional night, I was unable to do so and had to check in a second time. Not terrible but not convenient. Check in process at the micro-tel was slow and I couldn't talk to the people at the hotel when making reservations.

Getaroom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2018
Florida
1 review
0 helpful votes
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Excellent Service
April 10, 2018

When I call initially, the price was ridiculous. But when I mentioned it was too high to cancel reservations, the representative called me back with a significant price reduction. Very happy now.

Date of experience: April 9, 2018
Canada
1 review
1 helpful vote
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Love the rates but the next day I needed to change my reservation to one day less as I forgot the time difference in flying form North America to Europe. So we are arriving a day later. I would have to cancel my booking and re-book but they could not guarantee the same price as was advertised on Kayak. I checked and the current price is $72 more per night or twice the cost.

Getaroom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2018
Florida
1 review
0 helpful votes
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Great prices
May 5, 2021

Save a more than dollars over another website. Did not contact customer service or anything like that so not sure if I would have a problem. Detailed on the invoice but did not charge me resort fee nor did they say I would be charged at the hotel but I know that. Might be misleading for someone else.

Date of experience: April 9, 2018
Florida
1 review
0 helpful votes
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Easy even for me
April 10, 2018

NOT saavey AT ALL on my phone but site was painless and simple to use. Will certainly use again for my next room booking for future Trips

Date of experience: April 9, 2018
Canada
1 review
0 helpful votes
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Awesome, got me a room so I can spend time with my dad who is from NB Canada! He is 70 and Im taking him to his first blue jays game

Date of experience: April 9, 2018
Costa Rica
1 review
0 helpful votes
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Smooth Booking, Great Stay
April 9, 2018

Booked a room at the Four Seasons Mexico City through GetARoom. Far discounted and smooth as I had booked on the Four Seasons website itself.

Date of experience: April 8, 2018
Texas
1 review
0 helpful votes
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The best
April 9, 2018

Great deal for a great place. Best vacation stay for a family. Plenty to do. No need to leave hotel. Everything is inside

Date of experience: April 8, 2018
Uruguay
1 review
0 helpful votes
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Easy, cheapest and no sorprises
April 9, 2018

It was my first experience with getaway and everything worked perfect.
The hotel was not so good. Noises from the corridor were heard from the room, the shower turned from hot to cold without moving the tap.

Date of experience: April 8, 2018
California
1 review
0 helpful votes
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It fully informed!
April 9, 2018

When I made the reservation, I was never told that I would be charged a parking fee for my vehicle! I will NOT use them again!

Date of experience: April 7, 2018
Canada
1 review
0 helpful votes
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Great customer service
April 10, 2018

The issue regarding my booking problem was resolved quickly and efficiently. I was impressed that the staff phoned me and explained to me the reason causing the confusion. She was patient and very helpful.

Getaroom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 7, 2018
California
3 reviews
0 helpful votes
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Easy to book.
April 9, 2018

Easy to use and fast interface. Got a room in Ancona Italy for my upcoming trip. Price was fair. Hotel looks good. Lots of pictures.

Date of experience: April 7, 2018
North Carolina
1 review
1 helpful vote
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Dissatafied.
April 10, 2018

Would not give a military rate. After booking was told if something came up would not get any refund. Will never use this company again. Was lead to believe I was talking to motel until after booked. I give them a 1/4

Date of experience: April 6, 2018
Colorado
1 review
0 helpful votes
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Great Price.
April 9, 2018

Would have liked to have all resort taxes and resort fees add d in to the price, so there would be no surprises with additional costs once you arrive.

Date of experience: April 6, 2018
Florida
1 review
2 helpful votes
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Complete Fraud
April 10, 2018

Dont ever use this site. I booked a non-refundable room for my stay in Paris, my card was charged and I received a confirmation but that meant nothing. Weeks later I received an e-mail that my my reservation was being cancelled because the site posted the wrong rate. This is a complete fraud. Dont ever use this site.

Date of experience: April 6, 2018
Wisconsin
1 review
0 helpful votes
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Great deal and speedy service!
April 6, 2018

Great deal and speedy service! I would use GetARoom again and recommend to other travelers! Im glad I found the site after days and days of looking for the best deal.

Date of experience: April 5, 2018
Tennessee
2 reviews
0 helpful votes
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Best deal by far
April 6, 2018

Definitely will use this site again. Had the best Hotel rates by far. Had a question for customer service a little hard to find someone to speak with but everything else was good

Date of experience: April 5, 2018
California
2 reviews
0 helpful votes
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Park/sleep/fly
April 8, 2018

I was trying to stay at a hotel in Los Angeles. I wanted to stay one night and park my car for 21 days. All I got was a room with no parking.

Date of experience: April 5, 2018
Florida
1 review
2 helpful votes
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Very disappointed
April 8, 2018

I was told one thing by them and then when I received my email it had a very different room and price. I requested and I was told I had a king size bed, they gave me a room with two full! He told me the king room was $125, than I was charged $155.00. I went over it all with the man I spoke with. I would NEVER use then again. Call hotels directly. I called and spoke to a supervisor today an I was told they would take 50%off the price

Getaroom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2018
Canada
1 review
0 helpful votes
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Very helpful agent
April 6, 2018

The GetARoom agent on the phone was very helpful and took the time to make sure that all the information was correct. The hotel said they were sold out, so decided to call GetARoom who found the 2 rooms we needed. First time using them for a booking, will definitely again.

Date of experience: April 5, 2018